IT Operations Support, Internal Systems
one.com
AzureCyber SecurityDNSFirewallsLinuxMacOSTCP/IP
IT Technician
Affinity International
full-time
Posted on:
Origin: • 🇿🇦 South Africa
Visit company websiteJob Level
Junior
Tech Stack
DNSTCP/IP
About the role
- We are looking for a skilled IT Technician with some hands-on experience to join our team.
- Manage IT support tickets, maintain accurate documentation, and help ensure reliable day-to-day operations across our IT systems.
- Respond to, troubleshoot, and resolve IT support tickets within agreed timelines.
- Provide technical support for hardware, software, networks, and systems.
- Create and maintain IT documentation, including processes, configurations, and knowledge base articles.
- Monitor IT systems and escalate issues when needed.
- Assist with workstation setup, user accounts, and access permissions.
- Support IT projects, upgrades, and rollouts.
- Ensure security policies and best practices are followed.
- Communicate clearly with non-technical staff to provide guidance and training where required.
Requirements
- Previous experience in IT support, helpdesk, or systems administration.
- Strong knowledge of Windows/Mac operating systems, Microsoft 365, and common business applications.
- Basic understanding of networking (TCP/IP, DNS, VPN, Wi-Fi troubleshooting).
- Strong troubleshooting and problem-solving skills.
- Experience with IT documentation and process management.
- Excellent communication and customer service abilities.
- Relevant IT certifications (CompTIA A+, N+, Microsoft, or equivalent) advantageous.
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