Affinitiv

Consultant

• Develop close relationships with portfolio of assigned clients and connect with key decision makers
• Maximize the potential of each account and recommend additional products that meet client needs
• Educate clients on effective use of current suite of products
• Operate as the lead point of contact for all matters specific to your book of business and escalate issues to manager
• Build and maintain strong, long-lasting client relationships
• Ensure successful delivery of software solutions according to client needs and objectives
• Conduct training and communicate product knowledge effectively
• Forecast and track key account metrics for both the client and Affinitiv management
• Identify and grow opportunities within assigned territory and collaborate with sales teams
• Assist with high severity requests or issues and provide swift solutions or escalate
• Track and submit expenses accurately and enter in Concur for review and approval
• Maintain client in store visit schedule according account SLAs
• Meet or exceed client retention goals, additional product quotas, product usage objectives and client satisfaction surveys

Client Consultant

Support Engineer

• Support business customers on our proprietary software to identify service-related needs and offer the most appropriate solutions providing world-class customer service
• Proactively stay up to date with all the latest technologies concerning our products and the underlying technologies
• Recognize and escalate difficult technical/business issues within the organization
• Work with support and/or product development personnel to troubleshoot and work around product issues
• Prioritize and organize customer ticket workload
• Ability to professionally interact with the end user to train and work with them to meet new requirements and needs via email, phone and ticketing system
• Ability to handle high volume tickets and calls while maintaining an up-to-date backlog of actively working tickets

Technical Support Representative

Program Manager

• Implement the strategy set by the Account Management team and own overall success for assigned OEM initiatives
• Coordinate engineering and operations efforts, manage feature requests, write business requirements, prioritize engineering tasks with stakeholders
• Coordinate system updates for new model years including service plan, VMG and accessory trigger updates
• Coordinate national product and major feature launches, plan pilots, coordinate training, plan rollout and set up feedback loop
• Provide internal and OEM reporting including account success metrics, executive-level reports, monthly/ad hoc reports, coordinate QBRs and EBRs
• Document and maintain release notes, online training materials, OEM integrations, program-specific feature/reporting logic
• Meeting and schedule management: draft/disseminate notes, maintain monthly meeting calendar, lead weekly status calls
• Contribute to quality standards: complete program reviews, ensure customer communications are professional
• Handle support escalations from OEM and field reps

Program Manager, Automotive OEM

• Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle.
• 20+ years of automotive and marketing expertise, with over 6,500 dealerships and major manufacturers partnered with.
• Reporting to the Sr. Director Client Success; responsibilities include developing close relationships with your portfolio of assigned clients, connecting with key decision makers, and maximizing the potential of each account. Educating clients on effective use of current suite of products and recommending additional products that meet client needs.
• Position requires 80% travel.
• Location Required - DC/Baltimore.
• Work from Here: flexible remote/work from campus setup; remote or on-site collaboration.
• Affinitiv benefits: medical, dental, vision, 401K from day 1; generous PTO.
• Commitment to diversity and equal opportunity in employment.

Field Client Consultant - DC/Baltimore

• Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle.
• Reporting to the Sr. Director Client Success; responsibilities include developing close relationships with your portfolio of assigned clients, connecting with key decision makers, and maximizing the potential of each account.
• Educating clients on effective use of current suite of products and recommending additional products that meet client needs.
• Position requires 80% travel.
• Location Required - Philly/DC/Baltimore
• Responsibilities: Drive Affinitiv and Dealer initiatives to drive engagement and growth within existing assigned book of business.
• Operate as the lead point of contact for all matters specific to your book of business and escalate any issues to manager.
• Build and maintain strong, long-lasting client relationships.
• Develop a trusted advisor relationship with key decision makers and build upon existing product use.
• Ensure successful delivery of our software solutions according to client needs and objectives.
• Conduct training and communicate product knowledge effectively.
• Forecast and track key account metrics for both the client and Affinitiv management.
• Identify and grow opportunities within assigned territory and collaborate with sales teams to ensure growth attainment.
• Assist with high severity requests or issues and provide swift solutions or escalate to appropriate department as needed.
• Track and submit expenses accurately on a timely basis. All expenses submitted must be detailed and legible and have a relationship with a client task and entered in Concur for review and approval.
• Maintains client in-store visit schedule according account SLAs.
• Meet or exceed client retention goals, additional product quotas, product usage objectives and client satisfaction surveys.
• Work from Here: At Affinitiv, we have the best of both worlds. Our Work from Here program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environment.
• Affinitiv knows you have interests outside of work, which is why we offer a comprehensive benefits package that includes medical, dental, vision and 401K effective day 1 just to name a few. We also offer generous PTO so you can enjoy off time with family and friends.

Field Client Consultant - Philly/DC/Baltimore

• Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. Backed by 20+ years of automotive and marketing expertise, we pride ourselves on being the go-to experts in the industry. Not only do we work with over 6,500 dealerships and every major manufacturer in the country, we’re well-versed in OEM standards and the intricacies of a dealership or group’s local business.
• Reporting to the Sr. Director Client Success, responsibilities of the Field Performance Manager, North Eastern Region (Automotive SaaS) include developing close relationships with your portfolio of assigned clients, connecting with key decision makers, and maximizing the potential of each account. Educating clients on effective use of current suite of products and recommending additional products that meet client needs.
• Position requires 80% travel.
• Northeast Region
• Responsibilities
• Drive Affinitiv and Dealer initiatives to drive engagement and growth within existing assigned book of business.
• Operate as the lead point of contact for all matters specific to your book of business and escalate any issues to manager.
• Build and maintain strong, long-lasting client relationships
• Develop a trusted advisor relationship with key decision makers and build upon existing product use
• Ensure successful delivery of our software solutions according to client needs and objectives
• Conduct training and communicate product knowledge effectively
• Forecast and track key account metrics for both the client and Affinitiv management.
• Identify and grow opportunities within assigned territory and collaborate with sales teams to ensure growth attainment
• Assist with high severity requests or issues and provide swift solutions or escalate to appropriate department as needed
• Track and submit expenses accurately on a timely basis. All expenses submitted must be detailed and legible and have a relationship with a client task and entered in Concur for review and approval
• Maintains client in store visit schedule according account SLAs.
• Meet or exceed client retention goals, additional product quotas, product usage objectives and client satisfaction surveys
• Requirements
• 5-year experience in managing a SaaS in automotive.
• Proven account management or other relevant experience in Fixed Ops
• Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization, including owner, executive and GM level
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation, and presentation skills
• Excellent verbal and written communication skills
• Dependable safe transportation in accordance with all state laws
• Must have valid DL, ability to rent a car, ability to take domestic flights
• Ability to incur and document travel related expenses to be reimbursed
• Must be organized and task oriented
• Must be able to visit clients in store each day of the week Monday thru Friday in accordance with Field Client Consultant and client requirements.
• Position requires 80% travel.
• Work from Here
• At Affinitiv, we have the best of both worlds. Our team members have embraced remote work and our Work from Here program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environment. Our Work from Here approach gives team members a choice to work on campus or remote, leaders can hold in person or virtual team meetings to collaborate and cultivate relationships.
• Affinitiv knows you have interests outside of work, which is why we offer a comprehensive benefits package that includes medical, dental, vision and 401K effective day 1 just to name a few. We also offer generous PTO so you can enjoy off time with family and friends.
• At Affinitiv, we celebrate diversity, equality, and an inclusive environment.
• Affinitiv is committed to providing an environment of mutual respect where equal employment opportunities are extended to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
• All aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. Affinitiv is proud to be an equal opportunity employer.

Client Consultant

Technical Support Representative

Program Manager, Automotive OEM

Field Client Consultant - DC/Baltimore

Field Client Consultant - Philly/DC/Baltimore

Field Client Consultant - North East