Affinitiv

Client Consultant

Affinitiv

full-time

Posted on:

Origin:  • 🇺🇸 United States • North Carolina

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Job Level

Mid-LevelSenior

Tech Stack

Swift

About the role

  • Develop close relationships with portfolio of assigned clients and connect with key decision makers
  • Maximize the potential of each account and recommend additional products that meet client needs
  • Educate clients on effective use of current suite of products
  • Operate as the lead point of contact for all matters specific to your book of business and escalate issues to manager
  • Build and maintain strong, long-lasting client relationships
  • Ensure successful delivery of software solutions according to client needs and objectives
  • Conduct training and communicate product knowledge effectively
  • Forecast and track key account metrics for both the client and Affinitiv management
  • Identify and grow opportunities within assigned territory and collaborate with sales teams
  • Assist with high severity requests or issues and provide swift solutions or escalate
  • Track and submit expenses accurately and enter in Concur for review and approval
  • Maintain client in store visit schedule according account SLAs
  • Meet or exceed client retention goals, additional product quotas, product usage objectives and client satisfaction surveys

Requirements

  • 5-year experience in managing a SaaS in automotive.
  • Proven account management or other relevant experience in Fixed Ops
  • Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization, including owner, executive and GM level
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation, and presentation skills
  • Excellent verbal and written communication skills
  • Dependable safe transportation in accordance with all state laws
  • Must have valid DL, ability to rent a car, ability to take domestic flights
  • Ability to incur and document travel related expenses to be reimbursed
  • Must be organized and task oriented
  • Must be able to visit clients in store each day of the week Monday thru Friday in accordance with Field Client Consultant and client requirements.
  • Position requires 80% travel.