Program Manager

• Implement the strategy set by the Account Management team and own overall success for assigned OEM initiatives
• Coordinate engineering and operations efforts, manage feature requests, write business requirements, prioritize engineering tasks with stakeholders
• Coordinate system updates for new model years including service plan, VMG and accessory trigger updates
• Coordinate national product and major feature launches, plan pilots, coordinate training, plan rollout and set up feedback loop
• Provide internal and OEM reporting including account success metrics, executive-level reports, monthly/ad hoc reports, coordinate QBRs and EBRs
• Document and maintain release notes, online training materials, OEM integrations, program-specific feature/reporting logic
• Meeting and schedule management: draft/disseminate notes, maintain monthly meeting calendar, lead weekly status calls
• Contribute to quality standards: complete program reviews, ensure customer communications are professional
• Handle support escalations from OEM and field reps

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