Senior Product Development Manager – Credit Cards
Wells Fargo
SDLC
Program Manager, Automotive OEM
Affinitiv
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SDLC
About the role
- Implement the strategy set by the Account Management team and own overall success for assigned OEM initiatives
- Coordinate engineering and operations efforts, manage feature requests, write business requirements, prioritize engineering tasks with stakeholders
- Coordinate system updates for new model years including service plan, VMG and accessory trigger updates
- Coordinate national product and major feature launches, plan pilots, coordinate training, plan rollout and set up feedback loop
- Provide internal and OEM reporting including account success metrics, executive-level reports, monthly/ad hoc reports, coordinate QBRs and EBRs
- Document and maintain release notes, online training materials, OEM integrations, program-specific feature/reporting logic
- Meeting and schedule management: draft/disseminate notes, maintain monthly meeting calendar, lead weekly status calls
- Contribute to quality standards: complete program reviews, ensure customer communications are professional
- Handle support escalations from OEM and field reps
Requirements
- 4-year college degree or commensurate experience
- 3+ years external client management skills required
- Track record of building strong, trusted client relationships preferred
- Experience assisting sales teams
- Experience managing SaaS client relationships preferred
- Understanding and experience with standard SDLC processes and methodologies
- Exceptional critical reasoning skills
- Moderate or better skills in Excel
- Experience with Jira a plus
- Excellent written and verbal communication skills
- Experience analyzing business requirements
- Experience writing functional requirements
- Ability to work both independently and in a team environment
- Ability to communicate effectively with technical and non-technical audiences
- Must be comfortable presenting to clients and executive leadership teams
- Experience in the automotive industry a plus
- Experience providing software consulting services a plus
