Operations Project Manager
Point C
PMP
Job Level
Mid-LevelSenior
Tech Stack
PMP
About the role
- Develop and deliver executive summaries and department reports to provide leadership with visibility into activities, milestones, risks, and trends.
- Design and maintain dashboards that track performance metrics across Infrastructure operations; analyze and present data insights to support decision-making.
- Create and maintain departmental SOPs, policies, and workflow documentation to ensure process consistency, operational clarity, and compliance with healthcare and regulatory standards.
- Serve as the departmental point of contact for internal tools and platforms (e.g., SharePoint, tracking systems, digital forms); ensure content is up to date and adopted consistently.
- Maintain detailed project plans; track tasks, support progress updates, and coordinate internal communication to support smooth execution of Infrastructure initiatives.
- Monitor interdependencies between Infrastructure functions (e.g., Facilities, Supply Chain, Construction, Joint Tech) and help align timelines, identify risks, and support shared goals.
- Assist in ensuring operational practices and documentation meet internal audit, regulatory, and compliance standards; support department leadership in corrective actions and data readiness.
- Lead onboarding, training, and systems orientation for new Infrastructure staff; develop internal materials and serve as a resource for tools, procedures, and communication practices.
- Manage Infrastructure administrative staff, including scheduling, performance coaching, and task assignment across operational priorities.
- Lead development of internal communications (e.g., updates, announcements, recognition), fostering transparency and engagement across teams and sites.
- Contribute to special initiatives, urgent requests, or department-wide efforts in support of Infrastructure operations.
- Serve as the primary point of contact for incoming support operations requests, including logging, responding to, and resolving work orders related to facility support operations services; coordinate and track requests through completion.
Requirements
- Minimum Education: Bachelor's Degree (higher degree accepted) in business administration, public administration, project management, healthcare, operations, or a related field.
- Minimum Experience: 3 years Operations coordination, infrastructure support, or administrative management within a complex organization.
- 3 years Experience developing policies and SOPs, managing project timelines, and producing KPI reports or performance dashboards to support cross-functional initiatives.
- Required Licenses/Certifications: TXDL Upon Hire
- Lean Six Sigma Green Black Belt Within 2 Years
- Project Management Certification (PMP) Within 1 Year
- Ability to plan, track, and manage timelines for infrastructure initiatives and departmental moves
- Skilled in writing and maintaining SOPs, policies, and standard workflows
- Proficient in tracking and reporting performance data using Excel or dashboard tools
- Strong communication and collaboration skills with clinical, administrative, IT, and Infrastructure teams
- Understanding of documentation standards, internal controls, and regulatory alignment
- Ability to assign work, provide feedback, and support professional growth of administrative staff
- Experience with internal tools and platforms (e.g., SharePoint, tracking systems, digital forms)
