Operations

• Develop and deliver executive summaries and department reports to provide leadership with visibility into activities, milestones, risks, and trends.
• Design and maintain dashboards that track performance metrics across Infrastructure operations; analyze and present data insights to support decision-making.
• Create and maintain departmental SOPs, policies, and workflow documentation to ensure process consistency, operational clarity, and compliance with healthcare and regulatory standards.
• Serve as the departmental point of contact for internal tools and platforms (e.g., SharePoint, tracking systems, digital forms); ensure content is up to date and adopted consistently.
• Maintain detailed project plans; track tasks, support progress updates, and coordinate internal communication to support smooth execution of Infrastructure initiatives.
• Monitor interdependencies between Infrastructure functions (e.g., Facilities, Supply Chain, Construction, Joint Tech) and help align timelines, identify risks, and support shared goals.
• Assist in ensuring operational practices and documentation meet internal audit, regulatory, and compliance standards; support department leadership in corrective actions and data readiness.
• Lead onboarding, training, and systems orientation for new Infrastructure staff; develop internal materials and serve as a resource for tools, procedures, and communication practices.
• Manage Infrastructure administrative staff, including scheduling, performance coaching, and task assignment across operational priorities.
• Lead development of internal communications (e.g., updates, announcements, recognition), fostering transparency and engagement across teams and sites.
• Contribute to special initiatives, urgent requests, or department-wide efforts in support of Infrastructure operations.
• Serve as the primary point of contact for incoming support operations requests, including logging, responding to, and resolving work orders related to facility support operations services; coordinate and track requests through completion.

Support Operations Manager

Senior Director, Commercial Operations

Channel Operations Specialist

Operations Foreman

Senior Licensing Operations Analyst

Operations Support