Implementation Specialist
Plein Air Agency
Implementation Consultant
AcuityMD
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $130,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Own the technical setup, configuration, and quality testing of the AcuityMD platform for new customers to ensure on-time delivery and proper functionality
- Assess customer commercial operations and strategies and translate them to AcuityMD platform configuration and workflow tactics
- Facilitate customer training on the AcuityMD platform
- Create SQL queries to transform and clean customer sales data, synthesize and create internal and client-facing documentation
- Work closely with AcuityMD Sales, Implementation, and Customer Success teams to resolve technical blockers with urgency
- Continuously improve our implementation process from end-to-end to ensure positive and timely implementations of AcuityMD at scale
Requirements
- You have 3+ years of SaaS software implementation and data analytics
- You have 2+ years of MedTech and/or healthcare billing experience
- You have significant customer-facing experience and have a desire to deeply understand, question, and improve the implementation experiences for our users
- You have experience managing projects and using project management software
- You have experience writing SQL to prepare, clean, and transform data
- You are a strong problem solver that can gather, prioritize, and drive execution on customer and business requirements.
Benefits
- Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
- Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work.
- Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents.
- Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement.
- Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
- Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
- Parental Leave: 6-12 weeks of fully-paid, flexible parental leave.
- Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
- Competitive compensation with equity upside.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLdata analyticsSaaS software implementationdata transformationdata cleaningproject management
Soft skills
problem solvingcustomer-facing experiencecommunicationtraining facilitationprocess improvement
