Lead Implementation Consultant
Sprinklr
Go
Automation Implementation Consultant – National, Field Based
Roche
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Florida, Illinois, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $82,600 - $153,400 per year
Job Level
JuniorMid-Level
About the role
- Provides technical leadership to support assigned existing systems, product lines and associated processes within the Roche North American Region (NAM) portfolio
- Is focused on defining and standardizing the best implementation process for assigned systems
- Will be focused on automation implementations and providing support and mentoring to local team on best practices
- Utilizes numerous engagement mechanisms as necessary, to collect relevant data, perform analysis, and develop recommendations that cumulate in the successful resolution of the most complex customer issues
- Contributes a high level of subject matter expertise and support to customers, field sales and support teams, as well as key internal Roche stakeholders (Marketing, Quality/Regulatory, Commercial Education, Supply, etc.)
- Consults directly with key Sales, Marketing and Support leaders with regards to current strategies, priorities and business opportunities
- Helps identify workflow improvement opportunities and provides on-site coaching and mentoring to cascade/support “Best Practices”
- Collaborates with and provides regular feedback from Customers, Field Representatives and Customer Support back to Commercial Education to constantly improve general equipment/systems trainings
- Establishes and maintains a positive working relationship with customers
Requirements
- Bachelor’s Degree and two years of laboratory IT, general IT, product line experience or 4 years experience
- Experience installing and evaluating complex laboratory analyzers, IT products, Automation systems
- ASCP-certified Med Tech or Medical Laboratory Scientist with at least 3 years of experience working with automation, middleware, and/or LIS systems in a clinical laboratory (hospital, IDN, or reference laboratory)
- Effective customer-facing skills: highly proficient communication skills, positive attitude, and willingness to foster strong internal/external customer relationships
- Effective time-management, organization, and prioritization skills; ability to work as a field-based individual contributor with independence and autonomy
Benefits
- Company car is provided with this position
- Relocation benefits are not available for this job posting
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
laboratory ITautomation systemsmiddlewareLIS systemscomplex laboratory analyzersdata analysisworkflow improvementtechnical leadershipimplementation processcustomer issue resolution
Soft skills
communication skillscustomer-facing skillspositive attituderelationship buildingtime-managementorganizationprioritizationcoachingmentoringcollaboration
Certifications
ASCP-certified Med TechMedical Laboratory Scientist
