Implementation Specialist

• Lead the end-to-end implementation of Microsoft Teams collaboration and voice solutions, including planning, design, configuration, integration, testing, and cutover.
• Assess existing UCC/voice environments and define migration strategies to Teams (Skype for Business, Cisco, Avaya, or legacy PBX systems).
• Configure and manage: Teams Phone System, Direct Routing / Operator Connect, Teams Rooms (MTR), Meeting policies, voice routing, and call queues.
• Integrate Teams with PSTN providers, SBCs (AudioCodes, Ribbon, Oracle), and on-premises PBXs.
• Configure Microsoft 365 tenant, Azure AD, Conditional Access, SSO, and Directory Synchronization.
• Perform user migrations, number porting, device provisioning, and adoption enablement.
• Troubleshoot and resolve advanced issues related to Teams voice, conferencing, federation, and integrations.
• Provide documentation, training, and knowledge transfer for clients and internal stakeholders.
• Stay updated on Microsoft roadmap, Teams updates, and best practices for collaboration and voice.

Microsoft Teams Implementation Specialist, UCC/Voice Environments

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