SYNCREON

Microsoft Teams Implementation Specialist, UCC/Voice Environments

SYNCREON

contract

Posted on:

Location Type: Remote

Location: Remote • New Jersey • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

AzureOracleVoIP

About the role

  • Lead the end-to-end implementation of Microsoft Teams collaboration and voice solutions, including planning, design, configuration, integration, testing, and cutover.
  • Assess existing UCC/voice environments and define migration strategies to Teams (Skype for Business, Cisco, Avaya, or legacy PBX systems).
  • Configure and manage: Teams Phone System, Direct Routing / Operator Connect, Teams Rooms (MTR), Meeting policies, voice routing, and call queues.
  • Integrate Teams with PSTN providers, SBCs (AudioCodes, Ribbon, Oracle), and on-premises PBXs.
  • Configure Microsoft 365 tenant, Azure AD, Conditional Access, SSO, and Directory Synchronization.
  • Perform user migrations, number porting, device provisioning, and adoption enablement.
  • Troubleshoot and resolve advanced issues related to Teams voice, conferencing, federation, and integrations.
  • Provide documentation, training, and knowledge transfer for clients and internal stakeholders.
  • Stay updated on Microsoft roadmap, Teams updates, and best practices for collaboration and voice.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 5+ years of experience in enterprise collaboration/voice technologies with at least 2+ years in Microsoft Teams deployments.
  • Strong knowledge of: Microsoft Teams (Collaboration & Phone System)
  • Direct Routing / Operator Connect
  • Teams Rooms (MTR) and device management
  • Microsoft 365 admin center & Teams admin center
  • Familiarity with SBCs (AudioCodes, Ribbon, Oracle, Cisco CUBE).
  • Understanding of VoIP protocols (SIP, RTP, SRTP, SBC interworking).
  • Experience with Azure AD, identity integration, hybrid Exchange, and security compliance policies.
  • Excellent problem-solving, documentation, and client-facing communication skills.
Benefits
  • Remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Microsoft TeamsDirect RoutingOperator ConnectTeams RoomsMicrosoft 365Azure ADVoIP protocolsSIPRTPSRTP
Soft skills
problem-solvingdocumentationclient-facing communication
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