Automation Implementation Consultant – National, Field Based
Roche
Lead Implementation Consultant
Sprinklr
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $166,000 per year
Job Level
Senior
Tech Stack
Go
About the role
- Work as part of a cross-functional team to deploy the Sprinklr platform.
- Lead the full lifecycle of a Sprinklr software delivery project including business analysis, functional specification, system design, platform configuration, testing, training, and post Go Live support
- Align with Project Managers across multiple simultaneous projects
- Connect with Product Owners and/or Developer Engineers to troubleshoot complex platform use cases
- Transition completed projects to a Customer Success Manager
- Assist the Services Managers with project definition and scoping for prospective customers
- Travel on-site with the client regularly
Requirements
- Fluent in English, written and verbal mandatory.
- Solid experience in enterprise CCaaS software deployment management and/or implementation
- Technical background with frontend configuration experience
- Experience facilitating and presenting live workshops and/or platform training
- Ability to work both independently and as a member of a team
- Ability to work effectively under tight deadlines and juggle several assignments simultaneously
- Knowledge of and passion for Customer Experience Management (CXM) and CCaaS
- Knowledge of social media platforms, especially Twitter, Facebook, YouTube and Instagram
- Willingness to travel for key meetings
Benefits
- Voluntary healthcare coverage
- Paid time off
- Open Mentoring Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
enterprise CCaaS software deployment managementfrontend configurationbusiness analysisfunctional specificationsystem designplatform configurationtestingtrainingproject definitionscoping
Soft skills
fluent in Englishability to work independentlyability to work as a team memberability to work under tight deadlinesjuggling multiple assignmentsfacilitating workshopspresenting live training
