ActiveCampaign

Customer Support

• Own strategic direction for customer experience managers and translate company OKRs into tactical execution plans
• Recruit, coach, and mentor Support Managers and specialists; foster high-performance culture and develop leaders
• Lead integration of AI-driven solutions into support workflows for case deflection, agent assistance, and predictive support
• Analyze performance data to identify friction and implement process improvements for global scale and efficiency
• Partner cross-functionally with Support Operations, Enablement, Customer Success, Engineering, and Sales to advocate for customer needs
• Act as primary escalation point for complex customer issues within the region and interface directly with key customers

Senior Manager, Customer Experience

CRC 32,000,000 - CRC 44,000,000 per year

Product Designer

• Lead and mentor a team of product designers, guiding craft, confidence, and career development
• Champion and evolve the design system to enhance efficiency, accessibility, and consistency across product experiences
• Scale AI-native design practices and encourage use of AI for prototyping and ideation
• Partner with Product and Engineering leadership to align design with strategic priorities and business outcomes
• Review usability insights and customer feedback to drive data-informed user experiences
• Manage project timelines, balance team capacity, and drive operational excellence
• Architect scalable design frameworks and ensure consistent multi-journey experiences across the platform

Product Design Manager

Accountant

• Prepare journal entries, validate accruals, and perform balance sheet reconciliations during the month as well as during the month-end revenue close process
• Prepare monthly variance analyses and contribute to management reporting packages that provide business insights
• Manage key aspects of the billing and accounts receivable cycle; generate customer invoices, process change requests, make AR postings, and handle payment applications
• Manage the dunning process and serve as a primary escalation point to resolve customer billing inquiries
• Support business process improvements and projects for the quote-to-cash process
• Provide support for external audits; prepare schedules and provide documentation for revenue-related inquiries.

Revenue Accountant

Full-stack Engineer

• Collaborate with a cross-functional team through the full development lifecycle to design, build, and launch new features for the ActiveCampaign platform.
• Architect and develop custom Microsoft applications, components, and integrations to extend our marketing platform's capabilities.
• Optimize and scale systems for improved performance, stability, and reliability to support our rapidly expanding user database.
• Champion engineering excellence by producing high-quality, tested code, participating in peer code reviews, and helping to define team-wide best practices.
• Diagnose and resolve complex technical issues, identifying root causes to ensure platform stability and a seamless user experience.
• Evaluate and communicate technical tradeoffs, stay informed on industry trends, and advocate for new patterns and approaches to solve complex challenges.

Dynamics 365 Software Engineer

Translator

• Are you a strategic leader with a passion for global communication? As our next Localization Manager, you won't just be translating content—you'll be at the forefront of our global expansion, ensuring our platform speaks to customers in their language, literally and culturally. You'll act as the crucial bridge between our product, marketing, and engineering teams, delivering localized experiences that resonate with our diverse, international user base across over 170 countries. This isn't just about managing projects; it's about shaping our international presence and seeing your contributions directly impact the company’s ambitious growth trajectory.

Localization Manager

Product Manager

• We are seeking a visionary VP of Product, Growth & Ecosystem to lead the integration of our product platform with go-to-market, customer lifecycle and growth, and ecosystem strategies.
• This role sits at the intersection of product, growth, and agency/ecosystem partnerships — ensuring our autonomous marketing platform accelerates customer outcomes, strengthens partner ecosystems, and unlocks scale across agencies and strategic partners.
• You'll lead and develop our strategy for product-led growth, architecting key customer journeys, and collaborating across the business to translate strategic goals into tangible financial outcomes.

VP of Product, Growth & Ecosystem

Analyst

• We're building a world-class internal AI Value Creation team to help every department across the company—from Marketing to Customer Success to Product and Engineering—unlock meaningful, measurable value with AI.
• As a Business Analyst on this team, you’ll operate like an internal consultant, embedding yourself in business functions to identify and define the highest-value AI use cases.
• Your north star will be business impact.
• You’ll use structured interviews, deep process analysis, and sharp business acumen to identify where AI can solve real problems or create measurable efficiencies.
• Then, you'll partner with stakeholders and technical teams to build business cases, prioritize initiatives, and measure outcomes.
• If you're a strategic thinker with strong interpersonal skills, a passion for operational excellence, and an eye for AI opportunity, this role is your opportunity to be on the front lines of a company-wide AI transformation.