Acrisure

Claims Specialist

• Utilize familiarity with the insurance industry to answer client and provider questions
• Troubleshoot complex problems independently
• Handle multiple high-volume email inboxes, including Claim Reports
• Coordinate daily scheduled claims distribution to Claims Associates
• Execute temporary and ongoing special projects including research involving claims
• Solve complex issues regarding clients or providers proactively
• Fulfill loss run requests from clients, insurers, brokers, etc.
• Assist Team Leads with training, support, quality, and performance duties as needed
• Manage claims entry and phone queue as necessary

• Process and review claims involving minor injuries and routine pay and close cases
• Examine claim forms and related documentation to determine coverage
• Maintain accurate and up to date claim files, including documentation and reserves
• Review and process medical bills and claim related expenses
• Issue payments to claimants and providers in accordance with company procedures
• Communicate with internal team members and external contacts via email and phone
• Handle general inquiries and assist with billing related questions
• Refer more complex claims or issues to a supervisor or claims representative
• Provide administrative and clerical support to claims examiners and representatives
• Help ensure claims are processed efficiently and without unnecessary delays

Claims Representative

Account Executive

• Responsible for prospecting and running Auris Payroll presentations both in person and over the phone to small and mid-sized merchants and businesses to ultimately close deals within a fast sales cycle.
• Explain the value proposition to clients via Atlas CRM, upsell current clients on other Heartland products and services.
• Maintain regular communication with the Payroll Territory Manager (PTM) and/or Payroll Division Manager (PDM).
• Close sales of business solutions with merchants throughout the area.
• Set appointments with business owners in person or face to face via your network and referral partnerships.
• Run scheduled appointments, uncover needs, and present Auris solutions to close sales in small to mid-sized businesses.
• During training period, accompany on initial appointments to train on sales process using tablet based CRM platform, Atlas.
• Set your own work schedule to maximize the upside of commission and residuals on business you bring in.

Field Sales Representative

Security Engineer

• Research and resolve Epic Configuration issues within SLA guidelines.
• Analyze and complete Epic Configuration and Security requests promptly, evaluating the logical coherence of each request to ensure accuracy and functionality.
• Adhere to approval guidelines before implementing configuration updates.
• Maintain Excel Configuration Workbooks to accurately document configured settings in Epic, facilitating transparency and accountability in configuration management.
• Contribute to the Configuration Manual by documenting nuances, tips, and best practices learned during the configuration process, fostering continuous improvement and knowledge sharing within the team.
• Collaborate with team members to address unique and challenging configuration requests, conducting thorough research before seeking assistance to demonstrate proactive problem-solving and analytical skills.
• Assist team members to maintain the Epic Security Configuration for 9,000+ users within our Epic instance.

Analyst – Epic Security, Configuration

Risk

• Provide expertise in safety and health to help prevent and reduce employee injuries and illnesses
• Support clients and their field management in developing and maintaining effective safety programs across assigned branches and job sites
• Ensure compliance with applicable regulations (OSHA, DOT, MSHA, EPA) and company policies
• Mitigate risk, reduce losses, and lower overall insurance costs
• Anticipate, identify, and evaluate hazardous conditions and work practices
• Conduct safety program needs assessments to identify deficiencies and recommend preventive and corrective actions
• Develop, implement, and maintain health and safety policies, procedures, rules, and regulations
• Implement and evaluate hazard control programs; measure, audit, and assess effectiveness
• Facilitate and document required safety training for employees, supervisors, and temporary workers
• Conduct safety meetings and training programs for client employees
• Assist with branch, facility, field, and job-site safety inspections and observations
• Perform job hazard analyses to identify workplace hazards
• Coach and guide Acrisure and client employees and management on safety compliance and safe work practices
• Assist with compliance efforts related to federal, state, and local regulations (OSHA 1910/1926, DOT, MSHA, EPA, ADA)
• Participate in client safety initiatives, meetings, and programs, including providing customized training as needed
• Collaborate with job-site safety personnel to identify and resolve safety issues
• Investigate and document incidents involving employees, temporary workers, or company property
• Coordinate with Acrisure Claims Advocates and medical providers to support injury management and return-to-work programs
• Support OSHA recordkeeping requirements and safety incentive programs
• Travel and stay overnight as required (up to 50%)
• Be available on-call as needed, unless approved time off has been scheduled

Safety and Risk Control Consultant, Bilingual

Affiliate Manager

• Facilitate the CoE value measurement framework across the portfolio.
• Develop business value cases, including ROI, DCF, and KPI modeling.
• Conduct prototype value realization checkpoints.
• Produce value realization dashboards and reports.
• Escalate underperforming initiatives to leadership.
• Maintain the CoE KPI measurement framework.
• Support instrumentation of value metrics within Foundry platforms.

Forward Deployed Partner

Engineer

• Assume ownership of deployed solutions and maintain operational performance
• Develop lifecycle management plans, including versioning and release management
• Monitor system health using Foundry and AIP observability tools
• Drive user adoption and provide training and documentation
• Support recurring value realization measurement cycles
• Identify scalability improvements and architectural enhancements
• Support release and deployment management activities