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Lead Claims Consultant – Commercial Lines
AcrisureLead Claims Consultant providing exceptional customer service and managing claims in Commercial Lines at Acrisure. Engage with clients and carry out responsibilities to ensure claims are effectively managed and resolved.
About the role
Key responsibilities & impact- Provide clients with customer service such as answering claims related questions
- Discussing claims processes and following up with the client at the conclusion of the claim to ensure all issues were addressed
- Contact clients and gather all appropriate information to adequately report claims and report claims to all appropriate carriers under all appropriate lines of business
- Enter all claims into Epic and generate Acord notices and follow up with carriers to ensure that the claim was reported
- Obtain necessary adjuster contact information and claim number then provide client with this information
- Inform producers and managers of any problems or issues concerning a client or a claim
- Actively manage claims for assigned clients and follow open claims utilizing activity system, obtaining status and updating Epic
- Continuously document claim file notes with all activities conducted on claim
- Proactively guide claims to a timely resolution
- Advocate for client in reserving and claim evaluations
- Coordinate carrier request with clients
- Coordinates claim reviews between the carrier and insureds
- Actively participate in claim reviews for assigned clients
- Develop relationships with assigned clients and carriers
- Prepare loss summary reports for internal customers
- Comply with agency standards, policies and procedures and assist claims manager with all tasks as requested
Requirements
What you’ll need- HS Diploma or recognized equivalent
- 5-7 years of relevant experience
- VT or NY Property & Casualty Insurance License
- Proficiency with MS Office
- Prior experience with Applied Epic is a plus
- Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.
Benefits
Comp & perks- Comprehensive medical insurance, dental insurance, and vision insurance
- Life and disability insurance
- Fertility benefits
- Wellness resources
- Paid sick time
- Generous paid time off and holidays
- Employee Assistance Program (EAP)
- Complimentary Calm app subscription
- Immediate vesting in a 401(k) plan
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Commuter benefits
- Employee discount programs
- Paid maternity leave
- Paid paternity leave (including for adoptive parents)
- Legal plan options
- Pet insurance coverage
- ... and so much more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims processingclaims managementreport generationdocumentationclient advocacyloss summary reporting
Soft Skills
customer servicecommunicationrelationship buildingproblem solvingteam leadership
Certifications
HS DiplomaProperty & Casualty Insurance License