Commercial Lines Account Manager

Acrisure

. Interact with clients to address all servicing needs .

Posted 5/15/2026full-timeNorth Andover • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Interact with clients to address all servicing needs
Processing of policies, endorsements, and audits
Enter policy data into client management system
Order loss runs for re‐marketing accounts
Become proficient in carrier web‐sites for quoting when re-marketing an account or adding additional lines of coverage
Keep desk and files organized at all times
Perform superior customer service
Properly utilize the agency management system (Epic) to keep track of all pending items
Communicate with carriers for underwriting matters, audits, endorsements, carrier recommendations, etc.
Expedite certificates of insurance if CSR team is short staffed and client needs immediately
Run MVR’s and update driver lists when required
Prepare renewal rating quotes, based applications
Prepare proposals
Process and issue binders
Attend agency and dept meetings as well as training/education classes and sessions (both within the agency and outside the agency as directed)

Requirements

What you’ll need

Commercial insurance knowledge with 5+ years’ industry experience and/or demonstrated ability to successfully handle complexities of job
Excellent business skills
High school diploma or the recognized equivalent
P&C Broker/Agent license
Computer skills necessary to perform the essential functions of the job (i.e. Spreadsheets, database, word processing and insurance software)

Benefits

Comp & perks

Comprehensive medical insurance, dental insurance, and vision insurance
Life and disability insurance
Fertility benefits
Wellness resources
Paid sick time
Generous paid time off and holidays
Employee Assistance Program (EAP)
Complimentary Calm app subscription
Immediate vesting in a 401(k) plan
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Commuter benefits
Employee discount programs
Paid maternity leave and paid paternity leave (including for adoptive parents)
Legal plan options
Pet insurance coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

policy processingdata entrycustomer servicerenewal rating quotesproposals preparationbinders processingMVR runningaudits handlingendorsements processinginsurance software

Soft Skills

client interactionorganizational skillscommunication skillsbusiness skillsproblem-solvingattention to detailteam collaborationtime managementadaptabilitycustomer focus

Certifications

P&C Broker/Agent licensehigh school diploma or equivalent