Acorns

Community Manager

• Monitor and respond to comments, mentions, and direct messages across all social platforms (Instagram, TikTok, X, Facebook, Reddit, YouTube) with empathy and brand-aligned precision.
• Implement creative tactics to spark meaningful conversations and increase community sentiment among our customers.
• Act as the primary support bridge, escalating technical issues or complex inquiries to the appropriate internal teams while maintaining a helpful and human touch.
• Identify and participate in trending cultural moments and real-time social conversations to keep Acorns relevant and top-of-mind for our customers.
• Track community trends, feedback, and recurring questions to provide the social team with actionable insights for future content ideation.
• Uphold the Acorns values—Lead With Heart and Always Build Trust—in every digital interaction.

Freelance Community Manager

Full-stack Engineer

• Collaborate closely with the Engineering team to design and build innovative solutions, contributing new ideas, technologies, and development methodologies.
• Write high-quality, maintainable code in one or more programming languages, with a focus on performance, scalability, and reliability.
• Produce clear, thorough design and development documentation to support long-term maintainability and knowledge sharing.

Software Engineering Intern

Social Media Manager

• Responsible for implementing and leading social strategy for both Acorns and Acorns Early that connects to larger marketing and business goals
• Grow and evolve Acorns’ social media presence across Instagram, TikTok, Reddit, LinkedIn, YouTube, and other emerging platforms, leading a social media strategy.
• Develop, manage, and execute a dynamic content calendar, ensuring timely, relevant, and strategic content across priority channels.
• Own the Acorns voice on social and collaborate across marketing, creative, and product cross-functional teams to bring the brand to life in new ways.
• Be a leader in our day-to-day community management, engaging in conversations about and with Acorns to foster a strong, engaged community. Collaborate with support partners to key topics, customer inquiries, and escalations with empathy and clarity.
• Collaborate with creative cross-functional partners to bring to life dynamic content that brings the Acorns brand to life in a social-first way
• Stay ahead of trends and find opportunities to integrate Acorns into relevant conversations and channels within the finance, investing, and fintech landscape.
• Source and share impactful customer stories that inspire and connect with our audience, showing the real-life impact of investing and financial literacy.
• Scope and manage creators as needed for social content and partnerships
• Analyze and report on social performance, providing insights on engagement, audience growth, and content effectiveness to optimize strategy and inform future campaigns.
• Actively pitch and execute thumb-stopping brand ideas across social media channels to grow Acorns as an owner of money conversations within social media

Data Analyst

• Collaborate with the Core Experience team to drive the ideation and rigorous analysis of product experiments.
• Partner with Product, Finance, and Operations to build and maintain robust reports and dashboards specifically for our Core Experience product lines.
• Write and optimize complex SQL queries to extract data from various sources for deep-dive analysis.
• Utilize Databricks and DBT to transform raw data into clean, accessible datasets for the broader team.
• Design and manage intuitive Tableau dashboards that track key performance indicators (KPIs) for Investing and Banking features.
• Monitor customer behavior and product performance using Amplitude to identify opportunities for friction reduction and growth.
• Work with managers and cross-functional teams to establish priorities, including new infrastructure and tool building.

Data Analyst I

Content Writer

• Develop end-to-end copy for a wide range of deliverables, including digital ads, lifecycle emails, landing pages, in-product messaging, scripts, social campaigns, and brand experiences.
• Apply and reinforce the Acorns brand voice across all touchpoints ensuring consistency, clarity, and craft at scale.
• Support copy development for large-scale launches, including campaign naming, taglines, and positioning frameworks, using established strategy to guide execution across channels.
• Translate campaign-level messaging frameworks into channel-specific executions, adapting ideas thoughtfully while preserving core strategy and voice.
• Partner closely with creative leadership and cross-functional teams to develop ideas, present work, and iterate based on feedback from senior stakeholders.
• Push creative thinking within briefs — bringing strong points of view, asking smart questions, and helping elevate ideas to be more emotionally resonant and aligned with Acorns’ values.
• Collaborate with external vendors and partners as needed, contributing to reviews and ensuring all copy reflects Acorns’ standards and brand voice.

Senior Writer – Contractor

Operations

• Lead end-to-end resolution of complex transaction disputes, from investigation to final decision.
• Liaise with customers and merchants to provide timely and accurate notice on cases.
• Manage the lifecycle of filing, tracking and reconciliation of chargebacks, ensuring adherence to compliance protocol across Regulation E, NACHA rules, and Visa Operating Regulations.
• Analyze data to pinpoint patterns for emerging merchant and fraud trends, reporting findings and recommendations to leadership.
• Strategize and collaborate with leadership, cross-functional teams, external vendors and peers to improve internal processes, workflows, and preserve product health by identifying areas of opportunity to automate and streamline Dispute Operations.
• Serve as a subject matter expert for the Banking Operations team, provide guidance on complex cases, monitor industry and regulatory rules updates, and maintain up-to-date Standard Operating Procedures (SOPs) with an acute attention to detail.
• Assist leadership with formal complaint filing and other ad hoc requests.

Senior Disputes Operations Associate

Recruitment

• Partner deeply with leadership to design and deliver hiring strategies that meet business needs while also attracting and retaining world-class talent at scale, across all our geographies.
• Lead full-cycle recruiting for roles, ensuring a seamless, values-aligned candidate experience from outreach to offer.
• Develop a deep understanding of roles for both Acorns and GoHenry.
• Relentlessly source and build pipelines of uniquely talented, diverse candidates using creative and targeted outreach strategies.
• Evaluate and enhance technical recruiting operations, including interview structure, candidate evaluation tools, and technical interview bank to drive strong hiring decisions
• Serve as a thought partner to leadership by connecting recruiting insights to broader business outcomes.
• Mentor and guide team members, helping to raise the bar for hiring across the organization.
• Collaborate cross-functionally with HR and hiring teams to build a strong employer brand and create scalable hiring programs.