Lead Writer, Product – Education

Acorns

Lead Writer at Acorns shaping financial communication for everyday families. Guiding voice and tone across customer interactions and educational content on financial literacy.

Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $140,000 - $155,000 per yearWebsite

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Hard Skills

UX writingproduct writingcopywritingmicrocopylong-form contentfinancial literacynarrative clarityeducational contentcustomer journey mappingcontent strategy

Soft Skills

collaborationmentorshipself-startercommunicationempathycreativityattention to detailproblem-solvingcustomer advocacyoptimism

Industry Keywords

fintechfinancial servicesedtechcustomer feedbackin-app educationnarrative tone guidelinescomplex systemsfinancial wellbeinguser experiencecontent development

About the role

Key responsibilities & impact

Set the standard for our voice: Own our voice and tone guidelines and set the bar for narrative clarity and empathy across every stage of the customer journey — from onboarding flows to error states and educational content.
Collaborate cross-functionally: Build end-to-end customer journeys where interface and language feel like one seamless, trusted conversation.
Make the complex feel simple: Transform dense financial mechanics and strict legal requirements into copy that's simple, transparent, and human.
Champion the customer: Relentlessly test copy, decode customer feedback, and refine our voice so that every interaction feels like genuine support — wherever someone is in their financial journey.
Drive the education agenda: Research and write in-app education that’s relevant and topical, keeping financial wellbeing top of the agenda.
Deepen the copy craft: Mentor writers and cross-functional partners, building on a culture that already understands the power of words.

Requirements

What you’ll need

7+ years of UX and product writing experience: A portfolio that proves you can make complex systems feel simple, with range across microcopy, product flows, and long-form content. Experience in fintech, financial services, or edtech is a genuine plus — but what matters most is that you've written through complexity and owned your work.
A self-starter's instinct: You don't wait for a brief. You spot what needs writing, form a point of view, and bring people along with you.
A knack for teaching through content: You know how to build financial literacy through the product itself — turning in-app learning moments and articles into something people actually read, remember, and act on.
A craftsperson's eye: Deep care for the nuances of language, the rhythm of a button label, and the emotional state of a customer managing their money.
Mission-driven execution: Genuine optimism for societal change and a desire to tie your daily craft to a life's mission.

Benefits

Comp & perks

Competitive salary and stock options
A comprehensive benefits package for you and your family
Flexible work location, hours, and paid time off
401(k) matching
Monthly Acorns account contribution & GoHenry account for your family
Mindfulness and Financial Wellness resources, Headspace and Addition Wealth
Acorns Career Development Program (Ongoing training sessions, development plans, development check-ins, Cornerstone's online training platform)
Roots Leadership Program for Emerging Leaders
Community week onsite gatherings and various virtual events
Talented and motivated team members who care deeply about one another, our mission, and our customers
The rare opportunity to create a new world. We inspire one another every day to do meaningful work that solves big societal challenges.