Acelero Learning

Director

• Lead the design, governance, and continuous improvement of data systems, analytics tools, and performance reporting infrastructure for Acelero, Inc.
• Manage a centralized team responsible for dashboard development, reporting, and integration of data systems across the network.
• Establish and maintain organizational data governance frameworks, including data quality standards and privacy safeguards.
• Oversee compliance-related reporting and dashboards that support Head Start monitoring, licensing, and audits.
• Serve as the primary data partner to delegate leadership and present performance data, insights, and strategic recommendations to governance bodies.

Senior Director, Data & Performance

Program Manager

• Design and maintain the compliance infrastructure across the delegate network, including policy frameworks, the Individualized Service Plan (ISP) system, corrective action protocols, and implementation standards.
• Translate federal Head Start Performance Standards, state regulations, and organizational policy into clear implementation standards and monitoring frameworks.
• Build organizational policy in collaboration with HR, fiscal, and legal — ensuring cross-functional policies are coherent, defensible, and consistently translated into delegate practice across all states of operation.
• Own the corrective action framework: protocols, timelines, escalation pathways, and documentation standards.
• Maintain ownership of centralized checklists, standard operating procedures, and guidance materials that inform compliance-related operations — directing and overseeing the Content & Knowledge Systems Manager in the development, version control, accessibility, and continuous improvement of these tools.
• Oversee the completion of root cause analysis for incidents that are potentially reportable or considered significant, ensuring findings inform updated standards and corrective action protocols.
• Monitor federal, state, and local regulatory changes and lead the organizational response, including adapting tools, policies, and frameworks accordingly.
• Establish and maintain network-wide standards for the Director of Monitoring & Compliance (DMC) role — defining minimum requirements, competencies, and performance expectations for DMCs across all delegate organizations, while allowing delegates the flexibility to exceed those standards where local capacity supports it.
• Lead a cross-network DMC community of practice that builds shared understanding of compliance monitoring methods, organizational standards, and implementation expectations — ensuring DMCs across six states are working from a common framework regardless of local variation.
• Stay abreast of local adaptations to the DMC role and function, assessing whether those adaptations are consistent with organizational standards, require intervention, or warrant network-wide adoption.
• Synthesize compliance and quality implementation intelligence surfaced by the two Directors of Implementation — identifying network-wide patterns, systemic risks, and emerging regulatory pressures — and translate those insights into updated standards, corrective action protocols, and policy infrastructure.
• Integrate implementation fidelity data from both Directors of Implementation into a unified compliance and quality picture for the VP, ensuring that program quality and compliance dimensions of delegate performance are never reported in isolation from each other.
• Serve as the senior decision-maker on cross-functional policy questions that exceed the authority or scope of the Directors of Implementation, adjudicating how HR, fiscal, and legal policies apply across diverse delegate contexts and ensuring coherent translation into network-wide practice.
• Maintain regular engagement through at least two visits per delegate annually.
• Monitor the fidelity and quality of compliance implementation across all Acelero delegates, ensuring that delegate-level compliance operations meet organizational standards and are executed with consistency and rigor.
• Establish clear expectations and measurable standards for effective compliance monitoring at the delegate level, and create the tools and frameworks that enable the Directors of Implementation to assess and report against those standards.
• Analyze compliance data trends surfaced through the Directors of Implementation to identify systemic risks, delegate-level gaps, and opportunities for policy or infrastructure improvement.
• Work with the Data & Performance team to ensure dashboards and reporting systems reflect compliance fidelity indicators and enable centralized tracking of policy adherence, health and safety monitoring, and other compliance metrics across the network.
• Co-create with Delegate Vice Presidents and Directors of Monitoring & Compliance internal Corrective Action Plans to ensure compliance and mitigation of further risks from previous incidents, as warranted by severity or pattern.
• Serve as the organizational lead on federal and state compliance interpretation for programmatic matters, including Head Start Program Performance Standards and applicable state licensing regulations.
• Monitor the regulatory landscape for changes that require organizational response and communicate implications to the VP and CLIO in a timely and actionable manner.
• Lead organizational preparation for and response to federal monitoring reviews, ensuring readiness, accuracy, and coherence of the compliance record across the network.
• Partner closely with the Acelero Learning Head Start (ALHS) President and HEAT leadership team on compliance implementation through regularly scheduled meetings, clear escalation protocols, and consistent integrated reporting.
• Direct and oversee the Content & Knowledge Systems Manager in the development, maintenance, and continuous improvement of all compliance-related resources, tools, reference materials, and knowledge systems used by DMCs, Directors of Implementation, and delegate staff.
• Ensure that compliance tools and resources are audit-ready, plain language, accessible to diverse users across the network, and aligned with current regulatory requirements.
• Oversee organization-wide compliance training design and content development in collaboration with the Content & Knowledge Systems Manager, ensuring materials translate technical regulatory requirements into practical, staff-accessible guidance.
• Serve as the primary policy and compliance liaison to delegate leadership, including Delegate Vice Presidents, local Boards of Directors, Policy Committees, and AHSGAC, ensuring alignment between centralized policies and local programmatic needs.
• Present key policy updates, compliance findings, and strategic recommendations to AHSGAC, the Policy Council, and other governing bodies in a clear and actionable manner that supports informed decision-making at the Board and Policy Council level.
• Promote a culture of shared accountability and transparency through regular communication and collaboration with delegate leaders on incident trends, corrective actions, and policy revisions.
• Participate in governance and strategic planning convenings with delegates no less than monthly, including the Annual Joint Board, Policy Council, and Staff Planning, Training, and Elections Event.
• Implement formal feedback mechanisms to regularly share insights with delegate leadership on progress against compliance priorities and the execution of compliance monitoring responsibilities, using those insights to inform ongoing coaching and annual performance evaluations.
• Supervise the Directors of Implementation (Early Learning and Family Engagement & Health) and the Content & Knowledge Systems Manager, providing clear direction, monitoring the fidelity of their work, and ensuring escalation protocols are followed.

Senior Director, Compliance – Program Fidelity

Content Manager

• Serve as the primary owner and administrator of AODocs, including folder architecture, metadata schemas, permissions models, and user access across internal teams, delegate organizations, and community partner organizations
• Maintain a single source of truth for all published and finalized LIT content, ensuring documents are organized, current, and retrievable
• Execute regular audits of legacy repositories (SARGE, Shine Access, and others) to support the eventual retirement of redundant systems
• Monitor system performance, escalate vendor issues with clear documentation, and hold vendors accountable to service commitments
• Drive DMS rollout to completion across the organization per established roadmaps
• Manage team-level onboarding including kickoff facilitation, metadata working sessions, permissions configuration, content migration, and training delivery
• Own the Salesforce Knowledge integration workstream in coordination with IT and Public Systems once the connector tool is released
• Track progress against milestones and surface blockers early rather than absorbing them
• Lead the content lifecycle infrastructure for LIT's intellectual property, including curriculum, coaching tools, family engagement resources, assessment instruments, and training content spanning birth-to-five programming
• Maintain versioning standards aligned to program cycles, grant compliance windows, and instructional review processes
• Work directly with curriculum designers, content leads, and coaches to manage intake, review cycles, publication, and archiving of curriculum assets
• Ensure version discipline and metadata accuracy are treated as programmatic integrity requirements, not administrative tasks
• Contribute to LIT's custom CMS build by documenting content requirements, use cases, and integration needs from a LIT content management perspective
• Collaborate with the Early Learning and IT teams to inform CMS architecture decisions, ensuring the system reflects how LIT content is actually created, versioned, and distributed
• Lead LIT's content onboarding and migration into the new system once launched, ensuring materials are structured, tagged, and accessible from day one
• Author user guides, governance documentation, and training materials for all platforms under management
• Deliver team-specific training sessions and provide ongoing user support
• Monitor adoption rates, identify barriers, and develop targeted interventions when teams are not engaging with systems as intended
• Measure and report on adoption as a core indicator of implementation success — not a secondary concern

Content & Knowledge Systems Manager

• Serve as a strategic data partner to Delegate Vice Presidents and leadership teams, translating centralized data dashboards and tools into local insights and actions
• Provide business intelligence and advanced data analysis to support data-informed decision-making at the delegate level
• Analyze key metrics related to enrollment, attendance, screenings, family engagement, education, health, etc. surfacing trends that inform planning and performance conversations
• Analyze and interpret delegate progress toward school readiness goals, child outcome data, and family engagement metrics to support programmatic decision-making and planning
• Contribute to each delegateʼs annual planning cycle by providing data insights and summaries to inform goal-setting, service area priorities, and program strategies
• Provide timely responses to ad hoc data and analysis requests from leadership, service area leads, and program managers
• Create visual summaries, presentation-ready charts, and written insights to support local decision-making, board presentations, and internal data reviews
• Contribute to delegate-level or organization-wide research and strategic initiatives by analyzing trends, compiling data sets, and collaborating with cross-functional teams to generate insights
• Deliver ongoing training and coaching to delegate staff on understanding, interpreting, and using data and business intelligence tools effectively
• Ensure timely and accurate reporting in support of Head Start Program Performance Standards and local licensing requirements
• Collaborate with the centralized data team to ensure readiness and accuracy of data submissions for the Program Information Report (PIR), Federal Monitoring Review (FMR), and other required reports
• Support the completion of the annual Self-Assessment and CEEDS-related activities across assigned delegates, including data collection, documentation, audits, upload support, and compliance monitoring
• Collaborate with the Senior Director, Data & Performance, and Manager of Data Design & Reporting to support the design, development, and refinement of standardized dashboards and reports, ensuring they meet both compliance and operational needs based on delegate priorities and policy changes
• Support implementation and training on tools and resources
• Ensure ongoing usage and understanding of dashboards by local teams, providing coaching, clarification, and hands-on technical support as needed
• Promote data literacy by guiding staff in integrating data use into planning, coaching, and monitoring
• Build delegate capacity through data coaching and professional development focused on business intelligence and performance improvement
• Lead local data quality efforts by ensuring accuracy, consistency, and timeliness of all delegate-level data
• Identify and resolve data discrepancies in collaboration with local teams and escalate systemic issues to the centralized Data & Performance team
• Conduct routine data audits of delegate-level data systems and reporting processes to ensure accuracy, completeness, and consistency with organizational standards
• Ensure local data practices (data entry, tracking, and analysis) align with organizational governance standards
• Support the standardization of delegate-level reporting and monitoring tools by reviewing local practices, aligning them with centralized definitions and templates, and communicating needs for tool refinement or consolidation to the centralized Data & Performance team
• Ensure adherence to—and contribute to—the standardization of reporting definitions, tools, and practices across delegates
• Participate in the continuous improvement of reporting and monitoring tools by identifying delegate-level challenges, proposing enhancements, and collaborating with centralized data and compliance teams to inform updates
• Join project teams tasked with designing, refining, and implementing tools and dashboards that serve both compliance and operational decision-making across the network
• Work directly with local leadership teams across assigned delegates and Directors of Monitoring & Compliance to align performance data with safety, licensing, and risk mitigation priorities
• Partner with the PIIS team to support coaching, technical assistance, and implementation tracking through the effective use of data tools
• Attend planning, compliance, and leadership meetings at each assigned delegate to ensure data is embedded into decision-making at every level
• Support local data-informed decision-making routines and leadership team meetings where performance metrics are reviewed and actions are tracked
• Maintain a service-oriented mindset, supporting data needs with timeliness, clarity, and alignment to delegate priorities
• Participate in assigned meetings, events and training as required

Director of Analysis

Accounts Payable

• Manage Accounts Payable Processes: Review invoices for appropriate documentation, including purchase orders, delivery documentation, and required approvals, before entering them into the accounting system.
• Verify invoices for accuracy, assign the appropriate general ledger codes, and apply the correct distribution tables.
• Process vendor checks and electronic payments through EFT and ACH.
• Ensure vendors and employee reimbursements are paid accurately and on time.
• Complete required check-processing procedures and ensure the bank receives the necessary check information.
• Maintain Vendor Accounts and Financial Records: Maintain vendor accounts and reconcile vendor statements.
• Identify, research, and resolve invoice, payment, and account discrepancies.
• Support accurate allocation of expenses across multiple sites and contracts.
• Maintain organized and accurate documentation in accordance with organizational policies and audit requirements.
• Support Month-End Closing and Audits: Manage the monthly accounts payable closing process, including accounts payable accrual entries.
• Prepare quarterly aging reports and process reversals of accounts payable sessions or invoices as needed.
• Support the annual financial audit by gathering invoices, cleared checks, reports, and other documentation requested by auditors.
• Administer Corporate Card Processes: Manage corporate Visa account processes, including card assignments and approval workflows.
• Research and respond to potential fraud alerts.
• Prepare and review weekly corporate card reports.
• Collaborate Across the Organization: Partner with internal teams to answer payment-related questions and resolve financial discrepancies.
• Ensure accounting and finance policies are consistently followed.
• Participate in assigned meetings, events, and professional development opportunities.

Accounts Payable Specialist

Marketing

• The Manager, Lifecycle Marketing is responsible for owning the journey layer of the modern Marketing and Communications ecosystem.
• Reporting to the VP of Marketing and Communications, this role helps turn audience engagement into sustained relationships through connected customer journeys, nurture systems, onboarding experiences, retention strategies, and behavior-based marketing automation across Shine Early Learning and Acelero Learning.
• Builds and optimizes lifecycle marketing strategies across multiple audience types and customer journey.
• Develops audience strategies that connect with the full range of stakeholders we serve, including government/public systems, Head Start and early childhood providers, community partners, decision-makers, and families across B2G, B2B, B2B2C, and B2C audiences.
• Develops scalable nurture and engagement systems that support awareness, onboarding, activation, engagement, retention, renewals, advocacy, and re-engagement.
• Creates connected customer journey frameworks across email, SMS, CRM workflows, landing pages, enrollment communication, and digital touchpoints.
• Helps evolve the organization from isolated communication tactics toward connected, audience-centered relationship marketing.
• Serves as a key operational lead for lifecycle marketing execution inside HubSpot.
• Builds and manages automated nurture workflows, email sequences, SMS communication flows, audience segmentation, smart lists, behavioral triggers, lifecycle stages, onboarding pathways, retention and re-engagement campaigns, and CRM communication systems.
• Ensures lifecycle workflows remain scalable, organized, audience-centered, and aligned with broader campaign strategies.

Lifecycle Marketing Manager

Revenue Operations

• Serve as HubSpot administrator and internal subject matter expert, managing pipeline configuration, automation, permissions, and reporting
• Maintain lifecycle stages, lead scoring models, campaign tracking standards, and marketing-to-sales data governance
• Manage integrations across the revenue tech stack to ensure reliable data flow and platform performance
• Design and maintain the end-to-end pipeline from lead capture through close
• Lead bi-weekly, monthly, and quarterly forecasting in partnership with Sales and Finance
• Build dashboards that provide leadership visibility into pipeline health, conversion rates, velocity, and attainment
• Translate CRM and marketing data into actionable insights for the Chief Growth Officer and leadership team
• Identify funnel inefficiencies and growth opportunities through data analysis
• Partner with Finance and Marketing on capacity planning, quota modeling, and campaign ROI reporting
• Design scalable workflows that align Sales, Marketing, and Customer Success
• Build playbooks, onboarding resources, and operating cadences such as pipeline reviews and QBRs
• Identify workflow gaps and implement improvements that increase efficiency and conversion
• Communicate RevOps priorities and performance trends with executive stakeholders
• Ensure revenue systems and analytics reflect Shine Early Learning’s mission, values, and culture of data-informed decision making