Ace Hardware Corporation

Account Manager

• The Territory Manager is responsible for growing the overall customer base by prospecting for new customers, focusing on Independent Hardware Retailers and Pro Dealer Retailers.
• Work with the customer to increase total sales volume within a defined geographic territory.
• Execute the identified strategic initiatives and focus objectives for the field sales organization.
• Manage the customer relationship and will be the liaison between the customer and Emery Jensen.
• Analyze each retailer and develop specific customer strategies based on customer needs.
• Attend industry related trade shows as necessary.

Territory Manager

General

• Effectively lead on-site project execution in alignment with Retail Execution best practices to complete projects on time and within allocated labor budget.
• Provide inputs for all required process documentation in a timely manner: fixture order form (pre-project), project recap (post-project), punchlist, & photos, etc.
• Review store and assortment plan, provide feedback, and seek clarity on any questions prior to order placement.
• Lead, develop, and motivate MSO and other project team members, provide MSO evaluations, and leverage strong, proactive communication with project team and customer on project status updates.
• Perform store walks to take measurements, create “As-Is” floor plans, collect feedback and input from the customer, and brief customer on what to expect during project execution.
• Contribute to on-going continuous improvement efforts by sharing ideas and driving process change and cross-functional collaboration.

Retail Execution Specialist II

• Deliver annual sales and profit objectives by developing a strategic sales plan
• Develop and foster strong business relationships with key decision makers
• Organize and prioritize weekly customer sales routes and calls
• Effectively communicate with the Emery Jensen Leadership Team
• Collaborate and communicate with Emery Jensen Distribution team members
• Effectively resolve customer issues and questions in a timely manner

• Deliver annual sales and profit objectives by developing a strategic sales plan that engages retailers/pros
• Develop and foster strong business relationships with owners and key decision makers to grow the Emery Jensen Distribution business
• Organize and prioritize weekly customer sales routes and calls to meet Emery Jensen Distribution goals and objectives
• Input leads, new business opportunities, prospect and core store visits using Salesforce
• Conduct a minimum of 1-2 prospect visits per week
• Complete an average of 8-10 store visits weekly
• Effectively communicate with the Emery Jensen Leadership Team
• Collaborate and communicate with Emery Jensen Distribution team members

Territory Manager, Northeast Region

• Diagnosing; No heat, no AC, not enough cooling, fan only, loud noises from unit, leaking around unit, etc
• Selling Repairs / replacements of furnaces, boilers, condensers, package units, coils, humidifiers, water heaters, circulators, zone controls, heat pumps, air handlers, etc
• Assist in the preparation and completion of Installs that you sold
• Communicating with customers, co-workers, managers, and vendors
• Maintain an orderly, clean, and fully stocked company truck of which you are provided to take home

HVAC Service Technician

HVAC Maintenance Technician

• Diagnosing HVAC issues (no heat, no AC, cooling issues, etc.)
• Selling Repairs / replacements of various HVAC systems
• Assist in the preparation and completion of Installs that you sold
• Communicating with customers, co-workers, managers, and vendors
• Maintain an orderly, clean, and fully stocked company truck provided to take home.

Senior HVAC Service Technician

• Deliver annual sales and profit objectives by developing a strategic sales plan that engages retailers and will increase the Emery Jensen customer base within a defined geographic territory
• Execute and implement new programs at the store level
• Represent Emery Jensen both professionally and ethically in all day-to-day activities
• Develop and foster strong business relationships with key decision makers to grow the overall Emery Jensen business
• Organize and prioritize weekly customer visits to meet Emery Jensen goals and objectives
• Command a working knowledge of the territory as related to both new and existing business.
• Effectively communicate with the Emery Jensen Leadership Team with both successes as well as challenges to gain insight and support in achieving Emery Jensen goals and objectives
• Collaborate and communicate with Emery Jensen team members to share ideas and sales successes to help in achieving goals and objectives.
• Displays sound judgement in relation to expenses (travel and entertainment, car, etc.)

Territory Manager – Maryland & Washington DC

• Deliver annual sales and profit objectives by developing a strategic sales plan that engages retailers/pros and will increase the Emery Jensen customer base within a defined geographic territory.
• Develop and foster strong business relationships with owners and key decision makers to grow the overall Emery Jensen business.
• Organize and prioritize weekly customer sales routes and calls to meet Emery Jensen Distribution goals and objectives.
• Input leads, new business opportunities, prospect and core store visits every Friday at noon.
• Obtain a minimum of 1-2 prospect visits per week per the 2023 WIG document.
• Complete an average of 8-10 store visits weekly.
• Represent Emery Jensen both professionally and ethically in all day-to-day activities.
• Effectively communicate with the Emery Jensen Leadership Team with both successes as well as challenges.
• Collaborate and communicate with Emery Jensen team members to share ideas and sales successes.