Seasonal Customer Service Representative
Minted
Client Services Administrator
ACD Direct
full-time
Posted on:
Origin: • 🇺🇸 United States • Utah
Visit company websiteSalary
💰 $16 per hour
Job Level
JuniorMid-Level
About the role
- Take notes for the Director of Client Services at required meetings such as the BiWeekly Team Meeting
- Assist with quarterly Public Media drive preparation
- Assist with resolving Client Services JIRA Tickets
- Create and update Knowledge Base Articles
- Create new Calls Without Walls credentials
- Communicate directly with clients by providing Springboard, Allegiance, and ROI errors when needed
- Pull, listen to or email call recordings
- Perform other duties as assigned by management
- Report to the Director of Client Services and support the Client Services team with drive preparation and improving client experience
Requirements
- Associate degree in related field or equivalent experience
- 2+ year experience working in a virtual contact center
- Commitment to excellence and high standards
- Strong organizational, problem-solving, and analytical skills
- Ability to manage fast paced environment, manage priorities and daily workflow
- Must not be located internationally or in excluded states (CT, MA, DE, DC, NJ, NY, NV, ND, CA, CO, OR, RI, MD, MT, MN, ID, WY, WA, AK, HI, PR)
