ACD Direct

Operations

• Build, manage, and continuously improve CI/CD pipelines for serverless and containerized applications with minimal supervision.
• Automate deployment, configuration, scaling, and monitoring workflows using best-practice tooling.
• Monitor infrastructure, applications, and services - investigate alerts, diagnose root causes, and resolve incidents independently.
• Contribute to Infrastructure as Code (IaC) and configuration management initiatives.
• Participate in security reviews, vulnerability assessments, and PCI DSS compliance monitoring - including patching and audit log maintenance.
• Collaborate with Engineering and QA teams to improve deployment velocity and release quality.
• Help onboard and guide junior team members, sharing knowledge and best practices.
• Maintain clear, accurate documentation for systems, runbooks, and operational processes.
• Participate in Agile SDLC ceremonies and contribute to sprint-based delivery.

TechOps Engineer – Mid Level

• Design and implement robust CI/CD frameworks for serverless and containerized (Kubernetes/Docker) applications.
• Lead the transition to fully versioned infrastructure - owning IaC strategy using Terraform, Pulumi, or Bicep to ensure environment parity and rapid recovery.
• Own the availability, performance, and survivability of production environments; define and monitor SLOs/SLIs to maintain 99.9%+ uptime targets.
• Serve as the primary owner of the organization's security posture - implement automated vulnerability scanning, IAM least-privilege policies, and audit logging for strict PCI DSS compliance.
• Partner with QA and Software Engineering leads to embed DevSecOps practices into the early stages of the SDLC.
• Lead root-cause analysis (RCA) for complex system failures and drive implementation of preventative automations to eliminate repeat incidents.
• Architect and improve monitoring, alerting, and observability tooling across all production and non-production environments.
• Mentor junior and mid-level TechOps engineers - conducting code/config reviews, sharing expertise, and contributing to team capability development.
• Champion TechOps best practices across the team; set the documentation and process standards others follow.
• Collaborate with cross-functional stakeholders to evaluate new technologies and deliver infrastructure roadmap items on time.

TechOps Engineer – Mid Level

Senior Techops Engineer