ACD Direct

Full-stack Engineer

• Design, develop, and maintain web applications using C#/.NET and Angular.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Develop APIs and integrate with third-party systems.
• Design and optimize SQL Server databases, ensuring high performance and data integrity.
• Implement and maintain CI/CD pipelines for efficient deployment and version control.
• Participate in Agile development processes, including sprint planning and code reviews.
• Ensure code quality through testing, documentation, and adherence to best practices.
• Support existing applications and troubleshoot issues as they arise.
• (Preferred) Assist with legacy ColdFusion applications as needed.

Software Developer – Web Applications

Client Services Representative

• Take notes for the Director of Client Services at required meetings such as the BiWeekly Team Meeting
• Assist with quarterly Public Media drive preparation
• Assist with resolving Client Services JIRA Tickets
• Create and update Knowledge Base Articles
• Create new Calls Without Walls credentials
• Communicate directly with clients by providing Springboard, Allegiance, and ROI errors when needed
• Pull, listen to or email call recordings
• Perform other duties as assigned by management
• Report to the Director of Client Services and support the Client Services team with drive preparation and improving client experience

Client Services Administrator

Systems Engineer

• Architect AI-driven systems that integrate models, APIs, and data into complete, scalable solutions
• Build context strategies that ground AI outputs in business rules, client data, and historical context
• Design and implement workflow-driven AI solutions that enhance efficiency, automation, and decision support
• Write, refine, and optimize main prompts and supporting prompts (role instructions, guardrails, formatting rules)
• Develop, deploy, and maintain AI/ML models on platforms such as OpenAI, ML.NET, TensorFlow, or Azure Cognitive Services
• Integrate AI features into applications via RESTful APIs and asynchronous workflows
• Develop and maintain scalable web applications using C#/.NET (backend) and Angular (frontend)
• Collaborate with Product, QA, DevOps, and UX teams; contribute to planning, code reviews, and documentation
• Stay up to date with emerging AI/ML practices and improve products and workflows
• Perform other related duties as assigned by management

AI Systems Developer

Operations

• Primary caretaker of platforms, networks, and databases keeping ACD Direct running 24×7; apply DevOps practices to streamline build and release processes
• Operate, monitor, and harden hybrid infrastructure (Azure + two on-prem data-centers)
• Administer Microsoft SQL Server: backups, tuning, High Availability/DR, and SSIS jobs
• Manage Windows & Linux servers, patching, capacity planning, and performance troubleshooting
• Own Azure AD / on-prem AD: users, groups, GPOs, conditional access, and SSO integrations
• Maintain endpoint compliance (PCI DSS), vulnerability remediation, and audit readiness
• Create and maintain runbooks, diagrams, and CMDB records
• Provide Tier-3 escalation for incidents and perform root-cause analysis
• Design and maintain CI/CD pipelines for Functions, Containers, and web apps; codify infrastructure with Bicep or Terraform and promote via pull requests
• Automate repetitive tasks with Python or PowerShell (build scripts, health checks, self-healing jobs)
• Collaborate with Developers & QA to shorten release cycles and improve rollback safety
• Monitor dashboards, respond to alerts, drive MTTR down, and evolve observability stack
• Review infrastructure PRs, enforce coding standards, and champion security-as-code
• Execute DR tests and capacity drills; refine RPO/RTO targets
• Tune SQL queries, indexes, and ETL jobs supporting fundraising workloads
• Perform other related duties as assigned by management

Tech Ops

• Architect AI-driven systems that integrate models, APIs, and data into complete, scalable solutions.
• Build context strategies that ground AI outputs in business rules, client data, and historical context.
• Design and implement workflow-driven AI solutions that enhance efficiency, automation, and decision support.
• Write, refine, and optimize main prompts and supporting prompts (role instructions, guardrails, formatting rules) to ensure reliable, production-ready performance.
• Develop, deploy, and maintain AI/ML models on platforms such as OpenAI, ML.NET, TensorFlow, or Azure Cognitive Services.
• Integrate AI features into applications via RESTful APIs and asynchronous workflows.
• Develop and maintain scalable web applications using C#/.NET (backend) and Angular (frontend).
• Collaborate with Product, QA, DevOps, and UX teams to deliver high-quality solutions.
• Contribute to planning, code reviews, and documentation.
• Stay up to date with emerging AI/ML practices and bring forward solutions to improve products and workflows.
• Performs other related duties as assigned by management.

Software Developer – Web Applications

Client Services Administrator

AI Systems Developer

Tech Ops

Software Developer – AI Systems and Web Applications