Junior Account Executive

ACD Direct

Jr. Account Executive managing and nurturing client relationships for ACD Direct, Inc., a virtual company enhancing donor support resources.

Posted 6/4/2026full-timeRemote • Utah • 🇺🇸 United StatesJunior💰 $46,000 per yearWebsite

About the role

Key responsibilities & impact

Maintains and nurtures existing client relationships.
Functions as liaison between client companies and operations staff.
Assists in negotiating work agreements.
Tracks product/service opportunities, project timelines, meeting notes, quotes and client communication including emails in Funnelmaker.
Participates in important business/trade events onsite and virtually as needed that impact business unit.
Cultivates 20% or more growth of existing partner base from previous calendar year.
Works as a team to help the company achieve overall growth of at least .05% per month from previous calendar year.
Conducts weekly/bi-weekly status meetings with ALL DRTV and For-profit clients.
Conducts pre-drive meetings with all Non-profit PBS/NPR clients two weeks prior to the start of the drive (excludes Tier 1 MSB Partners).
Conducts post drive meetings with all Non-profit PBS/NPR clients within two weeks post drive.
Conducts annual product/service review meetings along with Manager/Director with each Partner.
Maintain and grow average number of products for client portfolio to at least 3.5 products per Partner.
Ensures all emails, tickets and programming tasks assigned are responded to within twenty-four business hours of receipt.
Provides New Client Start-Up Assistance and Onboarding of new partners including submission and testing of programming items.
Send Pre-Drive survey to prepare for upcoming drive and completion of tasks related to survey results.
Acting as the primary point of contact or public relations representative of ACD, overseeing client relations/operations/strategies and ensuring short- and long-term projects or activities get completed in a timely manner while ensuring our average weighted grade is kept at 18points or below weekly.
Ensuring client expectations are set appropriately and needs are met; continually checking the “pulse” of accounts to aid client retention and support company growth.
Cultivate and maintain positive, professional inter-departmental relationships, communicate client needs professionally to facilitate completion and buy-in of client deliverables and follow up accordingly to achieve the best possible client and company result.
Performs other duties as assigned by management

Requirements

What you’ll need

3+ year experience working in a virtual contact center environment
Knowledge of Microsoft Office products (Excel, Word, Outlook)
Proven experience as call/contact center supervisor or similar position
Bachelor’s Degree in Business or Communications preferred
Experience in high level customer service is required
Knowledge of performance evaluation and customer service metrics
Outstanding communication and interpersonal skills
Excellent organizational and leadership skills with a problem-solving ability.

Benefits

Comp & perks

Remote Work – No commute time to the office
Equipment Provided: Laptop
Headset
Monthly Internet Stipend
Medical/Vision and Dental Insurance
Flexible Spending Account / Health Savings Account
Personal Accident Insurance
401(k)/Roth with matching
Tiered PTO based upon length of employment
Discounts & Life Services offered through Optum EAP
Team Environment – The opportunity to work with a great team who strives for excellence, where the average tenure is well over 6 years.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft OfficeExcelWordOutlookcustomer service metricsperformance evaluation

Soft Skills

communication skillsinterpersonal skillsorganizational skillsleadership skillsproblem-solving ability

Certifications

Bachelor’s Degree in BusinessBachelor’s Degree in Communications