EHR Support Analyst – Tier 1
Connexin
full-time
Posted on:
Location Type: Remote
Location: Florida • Idaho • United States
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Salary
💰 $45,000 - $47,000 per year
About the role
- Respond to incoming client inquiries via telephone, chat, and email
- Research and resolve client issues and requests
- Explain complex issues in appealingly simple terms
- Manage case backlog and meet commitments to clients
- Escalate tickets properly
- Represent client needs and concerns when interacting with various OP departments
- Stay current on all software releases, enhancements, and reported issues
- Utilize critical thinking, root cause analysis, and problem solving skills to address client issues in the most efficient way possible
Requirements
- A Bachelor Degree is preferred, but not required to be successful
- Customer service experience, requiring a technology component to perform duties
- Experience using an EHR (preferred)
- RCM / Medical Billing experience (preferred)
Benefits
- Medical, Prescription, Vision, and Dental Insurance
- Life Insurance
- 401(k) with company match
- Paid Time Off, Holidays, and Volunteer Hours
- Company Wellness Program
- Employee Assistance Program
- Short and Long Term Disability Insurance
- Pet Insurance
- Tuition Assistance Program
- Employee Recognition Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
EHRRCMMedical Billing
Soft Skills
critical thinkingroot cause analysisproblem solvingcommunicationclient management