Seasonal Customer Service Representative
Minted
EHR Support Analyst, Tier 1
Connexin
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida, Idaho, Kansas, Louisiana, North Carolina, Ohio
Visit company websiteSalary
💰 $45,000 - $47,000 per year
Job Level
Mid-LevelSenior
About the role
- Respond to incoming client inquiries via telephone, chat, and email
- Research and resolve client issues and requests
- Explain complex issues in appealingly simple terms
- Manage case backlog and meet commitments to clients
- Escalate tickets properly
- Represent client needs and concerns when interacting with various OP departments
- Stay current on all software releases, enhancements, and reported issues
- Utilize critical thinking, root cause analysis, and problem solving skills to address client issues
- 80% of work via real-time/live conversations with clients via telephone and chat
- Perform all work via computer using software (Google suite, Salesforce CRM, JIRA, Office Practicum EHR)
- Use telephone in most client interactions
Requirements
- Critical thinking
- Ability to conceptualize abstract concepts as they pertain to software
- Root cause analysis and troubleshooting
- Ability to learn new things
- Service oriented / customer focus
- Friendly / empathetic
- Excellent oral and written communication
- Attention to detail
- Change tolerant
- Professional
- Flexible
- Effectively work independently or in a team
- Time management
- Metric conscious
- Active listening
- Data entry
- Technologically proficient, using various software applications (Google Suite, Outlook, Salesforce CRM, JIRA, Office Practicum EHR)
- Passion and enthusiasm
- Curious and ability to “zoom out” of a problem
- A Bachelor Degree is preferred, but not required to be successful
- Customer service experience requiring a technology component
- Experience using an EHR (preferred)
- RCM / Medical Billing experience (preferred)
- Applicants must reside in one of the following states: FL, GA, ID, IN, KS, LA, MD, MI, MN, NC, OH, PA, TN, TX, UT, VA, WY
- Applicants must be authorized to work for ANY employer in the U.S.; unable to sponsor or transfer visa sponsorship
