Connexin

Financial Planning and Analysis

• Determine financial strategy and implement performance metrics.
• Influence alignment of financial planning and revenue operations.
• Drive financial effectiveness by establishing planning and forecasting processes.
• Implement and own financial planning systems.
• Produce actionable reporting and analysis.
• Document and build strong relationships across the leadership team.
• Drive operational performance.

Director of Financial Planning and Analysis

Human Resources

• Installation of Office Practicum software on client workstations and devices.
• Configuration of peripherals and verification that all technical services are functional prior to go-live.
• Installation and configuration of clearinghouse services, e-prescribing services, EPCS, PDMP, Phreesia, OP Mobile, Direct Messaging, eFax, OP Patient Portal services, CHADIS, developed reports and forms, Dashboards, and other services.
• Database configuration for Practice Management/Billing including providers and staff, locations, staff/provider directory, insurance plans, CPT codes, and birth registry codes.
• Bootstrapping Data across internal infrastructure.
• Database setup and testing of all clearinghouse functions.
• Facilitate management of client expectations during the implementation process.
• Collaborate with IPM and Training team members for implementation support.

EHR Configuration Specialist

Business Development Rep

• The Business Development Representative (BDR) is responsible for generating new business opportunities by identifying and engaging prospective healthcare practices.
• This role is primarily focused on outbound lead generation — researching, prospecting, and initiating conversations with potential clients.
• In addition, the BDR will qualify a portion of inbound leads generated through marketing campaigns to ensure a smooth transition to the sales team.
• The objective of this position is to build a healthy sales pipeline and contribute directly to the company’s growth and revenue goals.
• Research and identify target healthcare practices through outbound activities, including phone calls, emails, prospect lists, LinkedIn outreach, and events like webinars and trade shows.
• Qualify inbound leads from marketing campaigns, ensuring they meet established criteria before routing to the sales team.
• Engage prospects in meaningful conversations to understand their challenges and needs, positioning the company’s solutions appropriately.
• Maintain a steady pipeline of qualified opportunities for the sales team to pursue.
• Collaborate with marketing and sales teams to refine outreach strategies, messaging, and targeting based on feedback and results.
• Accurately document activities, lead status, and pipeline progress in the CRM system.
• Consistently achieve or exceed weekly and monthly activity, qualification, and pipeline creation goals.
• Stay informed about industry trends, competitive offerings, and strong knowledge of the company’s products and services to effectively communicate value to prospects and facilitate the sales process.
• Participate in daily huddles and weekly reporting calls with the Growth + Revenue Marketing Manager to discuss the number of leads and opportunities generated by the team.

Business Development Representative

Account Manager

• Oversee and manage assigned client segmentation (up to 200 practices) to engage new and existing leads through phone calls, emails, and onsite visits.
• Oversee Revenue Growth Targets across your territory through bookings attainment and natural growth.
• Maintain a strategic view on all practices within your territory to be able to navigate and manage overall relationship to ensure a positive customer experience.
• Establish a strategic advisor relationship with clients by understanding their practice’s long term strategy and goals.
• Proactively provide insight on the health of their business and guidance on solutions and steps to bridge the gap to ensure their goals are achieved.
• Complete business review presentations with clients to effectively determine current level of client satisfaction and identify opportunities to expand our current relationship via upsell of new products and services.
• Maintain expert knowledge of OP roadmap for delivery of new products and services.
• Communicate directly with clients to explain features and benefits while addressing any questions related to launch of new products and services throughout the sales process.
• Ensure all calls, opportunities, and quotes are properly tracked and generated in Salesforce.
• Maintain up-to-date awareness of competitive solutions, healthcare industry standards and the overall landscape of pediatric medicine.
• Act as primary client point of contact to handle individual needs, resolve conflicts, and provide solutions to customers in a timely manner.

Associate Account Manager

Support Engineer

• Respond to incoming client inquiries via telephone, chat, and email
• Research and resolve client issues and requests
• Explain complex issues in appealingly simple terms
• Manage case backlog and meet commitments to clients
• Escalate tickets properly
• Represent client needs and concerns when interacting with various OP departments
• Stay current on all software releases, enhancements, and reported issues
• Utilize critical thinking, root cause analysis, and problem solving skills to address client issues
• 80% of work via real-time/live conversations with clients via telephone and chat
• Perform all work via computer using software (Google suite, Salesforce CRM, JIRA, Office Practicum EHR)
• Use telephone in most client interactions

EHR Support Analyst, Tier 1

Client Services Representative

• Establish a strategic advisor relationship with clients by understanding their practice’s billing requirements, long term strategy and goals
• Proactively provide insight on the financial health of their business and guidance on solutions and steps to bridge the gap to ensure their goals are achieved
• Complete business review presentations with clients to effectively communicate practice financial health, determine current level of client satisfaction and identify opportunities to improve the revenue cycle
• Report monthly denial and rejection trends internally and externally and recommend process improvements to prevent future denials and rejections
• Ensure all meeting notes and client relationship documentation are documented in Salesforce and client specific instructions are documented on the client blueprint
• Act as primary client point of contact to handle individual needs, resolve conflicts, and provide solutions to customers in a timely manner
• Exercise sound judgment and make independent business decisions related to solving client related billing matters
• Approve and implement workflow modifications to meet client needs that may have significant financial impact to OP and/or the practice
• Develop and monitor action plans related to client escalations/concerns
• Maintain regular contact with RCM contacts at the practice via phone, email, and OP messages
• Identify at-risk clients and determine actions required to resolve concerns and retain clients
• Provide guidance and education to the Sutherland team on clarifications, help items, and resolving outstanding AR
• Collaborate with RCM and Sutherland leadership on quality/productivity/TAT barriers
• Establish and maintain system parameters that support timely submission of claims to payers resulting in payment maximization
• Improve operational efficiencies including OP software performance and assist with automation initiatives
• Collaborate with Account Manager to optimize use of OP software and identify client training needs
• Ensure success of newly implemented clients with enhanced monitoring for the 6 weeks post go-live
• Maintain expert knowledge of payer guidelines for assigned geographic areas in collaboration with payer rules specialist and team leads
• Complete offboarding process for clients exiting RCM services

RCM Client Services Specialist

Project Manager

• Primary responsibility for onboarding success of new clients and clients adding new services
• Develop, execute and manage implementation plans including needs assessment, timelines, resource assignment, and client relationships
• Collaborate with Implementation Specialist, Data Conversion, Interface Analyst, Training Specialists, and Reports Developer to meet deadlines and milestones
• Coordinate training timelines, weekly client meetings, individual training, remote and onsite support
• Plan and coordinate Super User training and onsite go-lives with Training Manager
• Monitor client progress reports, conduct weekly readiness assessments pre go-live, and continue weekly progress meetings post go-live
• Serve as main point of contact for physician offices during implementation and post go-live
• Maintain Readiness Checklists and manage Action Plan logging issues, assignments, resolutions, status and project risk
• Provide project status updates to Office Practicum leadership and update CRM for companywide visibility
• Identify issues impacting project success and recommend additional training or onsite support as needed
• Travel to client sites as needed (not to exceed 25%)

EHR Implementation Project Manager

Customer Support

• Remedy On-Call is a 24/7 answering service that physician practices use to streamline their customer service and appointment scheduling.
• The Customer Service Agent supporting our Remedy On-Call product provides top of the line customer support to our clients and their customers.
• This is a remote role that provides support over the phone via real-time/live conversations with clients.
• This role requires excellent communication skills, a professional demeanor, and attention to detail.
• The hours for this position are: Saturday and Sunday from 9 am - 3pm ET
• This is a remote position, however, applicants must reside in one of the following states: GA, ID, IN, KS, LA, MN, NC, OH, PA, TN, TX, UT, WY
• Applicants must be authorized to work for ANY employer in the U.S.
• We are unable to sponsor or take over sponsorship of an employment Visa at this time.