Connexin

Project Manager

• Primary responsibility for onboarding success of new clients and clients adding new services
• Develop, execute and manage implementation plans including needs assessment, timelines, resource assignment, and client relationships
• Collaborate with Implementation Specialist, Data Conversion, Interface Analyst, Training Specialists, and Reports Developer to meet deadlines and milestones
• Coordinate training timelines, weekly client meetings, individual training, remote and onsite support
• Plan and coordinate Super User training and onsite go-lives with Training Manager
• Monitor client progress reports, conduct weekly readiness assessments pre go-live, and continue weekly progress meetings post go-live
• Serve as main point of contact for physician offices during implementation and post go-live
• Maintain Readiness Checklists and manage Action Plan logging issues, assignments, resolutions, status and project risk
• Provide project status updates to Office Practicum leadership and update CRM for companywide visibility
• Identify issues impacting project success and recommend additional training or onsite support as needed
• Travel to client sites as needed (not to exceed 25%)

EHR Implementation Project Manager

Customer Support

• Remedy On-Call is a 24/7 answering service that physician practices use to streamline their customer service and appointment scheduling.
• The Customer Service Agent supporting our Remedy On-Call product provides top of the line customer support to our clients and their customers.
• This is a remote role that provides support over the phone via real-time/live conversations with clients.
• This role requires excellent communication skills, a professional demeanor, and attention to detail.
• The hours for this position are: Saturday and Sunday from 9 am - 3pm ET
• This is a remote position, however, applicants must reside in one of the following states: GA, ID, IN, KS, LA, MN, NC, OH, PA, TN, TX, UT, WY
• Applicants must be authorized to work for ANY employer in the U.S.
• We are unable to sponsor or take over sponsorship of an employment Visa at this time.

EHR Implementation Project Manager

Customer Service Agent, Remedy