Operations Assistant
Clinigen
Manager, Physician Scheduling
Access TeleCare
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Reporting to the Vice President of Care & Delivery
- Support and lead the scheduling team and manage development and implementation of physician and APP schedules
- Provide input to internal teams such as Sales, Client Engagement and Practice Management capacity planning
- Lead a team to generate and post Physician and APP schedules on a monthly basis across all sites of care (ED, CL, Home, Hospitals, Units, LTC, Clinics)
- Utilize predetermined availability to maximize efficiency and meet/exceed target goal parameters
- Identify and execute opportunities through enhanced scheduling to improve clinical quality and/or reduce costs
- Ensure ongoing maintenance of real-time schedule changes
- Assist with formation of facility specific physician panels as part of implementation
- Create summaries of coverage progress and remaining deficiencies
- Compile capacity/coverage needs by site of care or physician group and summarize progress
- Handle escalated physician outreach to resolve capacity and coordinate with clinical leadership
- Compile reports from various data sources as needed by leadership
- Share feedback on scheduling tool with technology leadership to drive improvements
- Collaborate with scheduling leaders across other service lines to share best practices
- Coach and mentor direct reports, providing a strong employee experience
- Provide direct supervision of staff including assignment of work tasks, coaching and performance management
- Administer progressive discipline and conduct formal performance appraisals
- Manage payroll activities for direct reports including timekeeping and approval for time off requests
Requirements
- Bachelor’s degree in a related field
- At least 5 years of relevant work experience, including at least 3 years’ physician scheduling or workforce management related experience
- Prior management experience preferred
- Highly effective communication skills (written and oral)
- Excellent organizational and project management skills, with an emphasis on hitting key deliverables/dates
- Ability to multitask and prioritize tasks
- Understanding of provider scheduling
- Able to act decisively and maintain discretion
- Detail oriented
- Ability to collaborate across multiple cross-functional teams
- Proficiency with Microsoft Excel, PowerPoint, Word and general computer skills
- Proven ability to thrive in a high growth, fast-paced organization and Remote based environment
- Must be able to remain in a stationary position 50% of the time
- Occasional travel for meetings and collaboration
- Experience supervising staff and performing performance management, coaching, and payroll/timekeeping duties
