Scaled Customer Success Manager
Dropbox DocSend
Senior Client Success Manager
Lytx, Inc.
full-time
Posted on:
Location: Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $89,750 - $113,250 per year
Job Level
Senior
About the role
- Develop and execute a customized Program Management Plan to meet Clients’ safety program objectives
- Be the main point of contact for the Client from deployment through to renewal
- Build strong relationships resulting in high levels of client engagement with assigned accounts
- During deployment responsible for designing and configuring the platform to meet the unique needs of the client and ensure it helps to solve their problems
- Act as a subject matter expert and consult on topics including change management, communication strategy, risk management, coaching techniques and more
- Work with cross-functional teams to ensure smooth execution of installations, training and customer support
- Create and deliver effective onsite and web-based training and best practice presentations
- Present data analytics highlighting program performance and financial metrics to executive level clients
- Provide day-to-day support to Safety Leaders
- Partner with Account Team on expansion opportunities and renewal efforts
- Serve as a point of escalation for Client issues
- Responsible for delivering high levels of customer satisfaction
- Assist in managing or leading special projects as needed
- Perform other duties as assigned
Requirements
- Bachelor’s degree, or equivalent years of experience desired
- 5 -7 years’ experience in an account management role within a fast-paced, commercial products or SaaS environment
- Strong customer focus and problem resolution skills
- Experience working with decision makers within an organization
- Aptitude for numbers and expert skills with Microsoft Excel
- Ability to effectively present key performance metrics to executive level clients
- Great organizational skills for customer and product information
- Excellent written and verbal communication skills, particularly strong persuasion and negotiation skills
- Strong technical acumen; ability to learn technical products quickly and work effectively with both technical and non-technical teams.
- Demonstrated success managing complex projects
- Experience with managed services, trucking, and fleet industry is highly preferred
- Ability to travel 10 -15%
