Lytx, Inc.

Customer Success Manager

• Develop and execute a customized Program Management Plan to meet Clients’ safety program objectives
• Be the main point of contact for the Client from deployment through to renewal
• Build strong relationships resulting in high levels of client engagement with assigned accounts
• During deployment responsible for designing and configuring the platform to meet the unique needs of the client and ensure it helps to solve their problems
• Act as a subject matter expert and consult on topics including change management, communication strategy, risk management, coaching techniques and more
• Work with cross-functional teams to ensure smooth execution of installations, training and customer support
• Create and deliver effective onsite and web-based training and best practice presentations
• Present data analytics highlighting program performance and financial metrics to executive level clients
• Provide day-to-day support to Safety Leaders
• Partner with Account Team on expansion opportunities and renewal efforts
• Serve as a point of escalation for Client issues
• Responsible for delivering high levels of customer satisfaction
• Assist in managing or leading special projects as needed
• Perform other duties as assigned

Senior Client Success Manager

Account Executive

• Proactively identifying opportunities for expansion, upgrade, cross-sell, and renewal opportunities aligned to our customer goals and product roadmap Build and maintain executive-level relationships with key stakeholders Serve as the primary point of contact for strategic accounts, ensuring satisfaction and advocacy Provide customer feedback to influence product development and innovation Create proposals and negotiate contract renewals with migration plans to new technology Demonstrate and explain how our products and services create value, and aligning the necessary resources to ensure our clients are achieving maximum value Partner closely with Customer Success, Technical Support, Product, Marketing, Billing and Order Management to solve client problems Track account health, usage metrics, and ROI to ensure value delivery. Prepare and present quarterly business reviews (QBRs) and strategic updates. Own the selling process into increasing complex deals with client buying cycles >6 months and multiple decision makers Other duties as assigned

Senior Client Success Manager

Senior Key Account Executive