Lytx, Inc.

Sales Operations Manager

• Design and deliver engaging product enablement training, coaching, and insights to help improve seller productivity and effectiveness.
• Drive the development and delivery of enablement strategies for new product and feature launches.
• Partner with Product Marketing to create and maintain enablement assets (battle cards, pitch decks, product one-pagers, talk tracks, etc.).
• Design and facilitate training programs, certifications, and learning paths for field product readiness.
• Gather feedback from sellers and clients to refine product positioning, messaging, and enablement materials.
• Coach sales teams on product positioning, core messaging, and storytelling.
• Own the strategy and execution for our demo environment and train sales teams on delivering value-driven demos.
• Use data and feedback to evaluate training effectiveness and continuously improve content and delivery.

Senior Product Sales Enablement Manager

Project Manager

• Assume full ownership of projects, working closely with the Strategic Accounts Manager as well as representatives from Sales, Product, Engineering, Customer Support, and other teams.
• Serve as the go-to resource for capturing and triaging product and service-related requests from the SAMs.
• Collaborate with cross functional teams to establish project plans for product, process, and systems update projects.
• Successfully manage deliverables to milestone dates and escalate issues as needed
• Track, follow-up and secure timely resolution of project issues
• Build trust and rapport with both internal and external stakeholders to drive alignment and execution.
• Facilitate meetings and working sessions to ensure clarity, ownership, and progress.
• Drive cross-functional efforts to solve problems raised by clients engaged by our SAMs.
• Drive internal accountability by tracking progress, resolving blockers, and ensuring timely delivery of solutions.
• Maintain visibility into request status and communicate updates clearly and consistently.
• Shield the SAMs from operational distractions by owning the coordination and execution of internal follow-ups.
• Ensure that the SAMs have the support they need to maintain strong client relationships.
• Conduct current vs. future state mapping for key process changes
• Ensures adherence to quality standards and reviews project deliverables
• Manages the integration of vendor tasks and tracks and reviews vendor deliverables
• Recommends and takes action to direct the analysis and solutions of problems.

Strategic Accounts Project Manager

DevOps Engineer

• Define and drive the strategic direction for SRE practices and reliability engineering within the organization.
• Architect and implement complex systems and solutions, addressing high-impact and cross-team challenges.
• Lead major incident response efforts and postmortem analyses.
• Partner with engineering, operations, and product teams to embed reliability and performance best practices.
• Drive innovation in reliability engineering practices, introducing new tools, technologies, and methodologies.
• Oversee long-term capacity planning and forecasting.
• Provide guidance and mentorship to senior and junior SREs.
• Contribute to and influence organizational policies and best practices related to system reliability.

Staff Site Reliability Engineer

Customer Success Manager

• Develop and execute a customized Program Management Plan to meet Clients’ safety program objectives
• Be the main point of contact for the Client from deployment through to renewal
• Build strong relationships resulting in high levels of client engagement with assigned accounts
• During deployment responsible for designing and configuring the platform to meet the unique needs of the client and ensure it helps to solve their problems
• Act as a subject matter expert and consult on topics including change management, communication strategy, risk management, coaching techniques and more
• Work with cross-functional teams to ensure smooth execution of installations, training and customer support
• Create and deliver effective onsite and web-based training and best practice presentations
• Present data analytics highlighting program performance and financial metrics to executive level clients
• Provide day-to-day support to Safety Leaders
• Partner with Account Team on expansion opportunities and renewal efforts
• Serve as a point of escalation for Client issues
• Responsible for delivering high levels of customer satisfaction
• Assist in managing or leading special projects as needed
• Perform other duties as assigned

Senior Client Success Manager

Account Executive

• Proactively identifying opportunities for expansion, upgrade, cross-sell, and renewal opportunities aligned to our customer goals and product roadmap Build and maintain executive-level relationships with key stakeholders Serve as the primary point of contact for strategic accounts, ensuring satisfaction and advocacy Provide customer feedback to influence product development and innovation Create proposals and negotiate contract renewals with migration plans to new technology Demonstrate and explain how our products and services create value, and aligning the necessary resources to ensure our clients are achieving maximum value Partner closely with Customer Success, Technical Support, Product, Marketing, Billing and Order Management to solve client problems Track account health, usage metrics, and ROI to ensure value delivery. Prepare and present quarterly business reviews (QBRs) and strategic updates. Own the selling process into increasing complex deals with client buying cycles >6 months and multiple decision makers Other duties as assigned

Senior Product Sales Enablement Manager

Strategic Accounts Project Manager

Staff Site Reliability Engineer

Senior Client Success Manager

Senior Key Account Executive