Lytx, Inc.

Revenue Operations

• Own the process design and system architecture of Lytx’s GTM engine.
• Partner with Enterprise Business Systems to ensure sales, marketing, and customer systems are integrated and designed to reinforce business goals.
• Design, document, and continuously refine core GTM processes across Sales, Marketing, and Customer Success.
• Ensure Salesforce opportunity stages accurately reflect the enterprise sales cycle and enable clean forecasting, inspection, and pipeline management.
• Drive standardized outbound prospecting workflows to reduce context switching for BDRs.
• Manage vendor relationships and partner with procurement on contract negotiations and ROI analysis.
• Identify and prioritize opportunities to leverage AI and machine learning to improve GTM efficiency.

Senior Manager, Revenue Systems

Business Development Rep

• Respond to inbound marketing-qualified leads (MQLs) within defined SLAs, including demo requests, web form submissions, content downloads, and campaign responses.
• Qualify inbound leads against ICP criteria, assessing fit across fleet size, industry vertical, decision-maker authority, and business need before advancing to an Account Executive or LytxOne Partner.
• Conduct initial discovery conversations with inbound prospects to understand their current environment, pain points, and urgency, and deliver a clear, compelling introduction to Lytx’s value proposition.
• Schedule high-quality meetings for Account Executives, ensuring each handoff includes a documented summary of the prospect’s situation, fit assessment, and any relevant context captured during qualification.
• Effectively manage and prioritize an active queue of inbound leads, ensuring that no lead goes unworked.
• Execute consistent follow-up sequences on leads that do not convert after the first contact.
• Partner with Account Executives and Marketing to maintain feedback loops on lead quality, ICP alignment, and campaign performance, helping to improve the inbound pipeline from source through conversion.
• Maintain accurate and complete lead and activity records in CRM, capturing qualification notes, disposition, and next steps for every inbound interaction.
• Use Gong to review your own calls, internalize coaching feedback, and sharpen qualification and discovery skills, with a goal of continuous improvement in connect-to-meeting conversion rate.

Business Development Representative I – Inbound

Support Engineer

• Own high-severity and high-risk customer escalations, including directly handling select escalations end-to-end when appropriate, while ensuring orderly execution, clear action items, and professional follow-through.
• Engage directly with customers during critical situations, setting expectations and maintaining trust through strong communication and presence.
• Coordinate cross-functional response across Support, Engineering, Product, and subject matter experts to drive progress on complex issues.
• Translate technical inputs and resolution progress into clear, customer-safe communications, including ownership of customer-facing RCA narratives.
• Build and run the escalation operating rhythm — standups, dashboards, workflows, communication standards, and executive readouts — to ensure visibility, consistency, and accountability during active escalations.
• Provide escalation visibility and risk signal to leadership through regular readouts, executive updates, and escalation insights.
• Define and enforce escalation standards, including intake criteria, severity thresholds, communication expectations, and closure requirements.
• Identify escalation trends and systemic risk signals and partner with Support Operations and Enablement to drive follow-up improvements outside of active escalations.

Escalations Manager, Technical Support

Customer Success Manager

• Serve as the main point of contact for Lytx clients throughout the client lifecycle, from deployment through renewal.
• Manage a diverse portfolio of client accounts and partner with each client to understand their business and safety objectives.
• Craft outstanding program solutions that best meet client needs.
• Educate clients on best practices, focusing on change management and user adoption.
• Develop and execute customized Program Management Plans.
• Build positive relationships resulting in high levels of client engagement with assigned accounts.
• Act as a subject matter expert and consult on change management, communication strategy, risk management, and coaching techniques.
• Partner with cross-functional teams for smooth execution of installations, training, and customer support.
• Create and deliver effective web-based training and presentations.
• Present data analytics highlighting program performance to executive level clients.
• Serve as a point of escalation for client issues.
• Assist in managing or leading special projects as needed.

Client Success Manager II

• Work with leadership to develop and execute a comprehensive plan for the evolution of our CS platforms and processes, including AI application and integration.
• Define goals of the tool with cross functional partners, establish milestones, align on success criteria and implement process improvements for how the tools are used today and future state.
• Deliver high-impact, programmatic experiences to internal and external stakeholders, scaling CS operations through automation and AI-powered workflows.
• Work with leadership to drive and manage customer playbook strategy and execution, ensuring consistency and effectiveness in terms of adoption and usage.
• Build impactful client touchpoints that consider the customer lifecycle, enhancing their product and service experience; provide success metrics and readouts.
• Proactively lead change initiatives and project management related to systems adoption.

Customer Success Platform Manager

• Partner with Enterprise Sales to develop customized trial strategies aligned to customer business objectives, competitive landscape, and deal strategy.
• Define clear success criteria tied to executive-level outcomes and ROI.
• Align trial plans to MEDDPICC and broader enterprise sales motions.
• Build strong relationships across safety, operations, IT, and executive stakeholders.
• Facilitate executive business reviews and value presentations that articulate measurable impact.
• Support the development of compelling business cases that advance procurement and budget approval.
• Translate trial analytics into clear, outcome-based narratives.
• Quantify safety improvements, operational efficiencies, and risk reduction.
• Deliver presentations that elevate Lytx from vendor to long-term strategic partner.
• Lead coordination across Sales, Key Accounts, Product, Implementation, and Operations to ensure trial success.
• Anticipate risks and proactively remove barriers to maintain deal momentum.
• Balance strategic ownership with strong execution discipline.
• Identify opportunities for broader solution adoption during the evaluation phase.
• Partner with Key Account teams to position long-term growth and expansion.
• Provide field insights to Product and GTM leadership to inform strategy.
• Contribute to refining trial methodologies, playbooks, and enablement assets.
• Share competitive intelligence and market feedback to strengthen win strategy.

Senior Trial Success Manager

Full-stack Engineer

• Design, develop, and maintain scalable backend services running in AWS.
• Contribute to system architecture and technical design for large-scale, distributed cloud deployments.
• Develop and maintain services using Node.js and other backend technologies.
• Work with PostgreSQL, including schema design and query performance optimization.
• Design, implement, and test infrastructure-as-code using AWS CDK.
• Build and maintain frontend applications using React.
• Contribute to mobile applications built with React Native for Android and iOS.
• Develop software components across multiple languages: JavaScript/Node.js, Python, Rust, C/C++.

Senior Software Engineer – Cloud Platform

• Design, develop, and maintain scalable backend services running in AWS.
• Contribute to system architecture and technical design for large-scale, distributed cloud deployments.
• Develop and maintain services using Node.js and other backend technologies.
• Work with PostgreSQL, including schema design and query performance optimization.
• Design, implement, and test infrastructure-as-code using AWS CDK.
• Build and maintain frontend applications using React.
• Contribute to mobile applications built with React Native for Android and iOS.
• Develop software components across multiple languages, including: JavaScript / Node.js, Python, Rust, C / C++.
• Ensure high standards of code quality, testing, reliability, and security.
• Collaborate closely with product, QA, and operations teams while maintaining strong individual ownership.
• Take responsibility for full task ownership, including development, testing, deployment, and production readiness.

Senior Staff Software Engineer – Cloud Platform

DevOps Engineer

• Define and drive the long-term strategy for observability, operational intelligence, and reliability engineering across the organization, aligning technical direction with business growth, customer experience, and service-level objectives.
• Lead the evolution toward intelligent operations by designing capabilities such as event correlation, anomaly detection, alert noise reduction, predictive signal detection, and automated remediation to improve MTTD, MTTR, and operational efficiency.
• Architect and lead the end-to-end observability platform across metrics, logs, traces, and events. Establish scalable telemetry standards, instrumentation patterns, and onboarding models that enable consistent visibility across AWS and cloud-native services.
• Drive large-scale automation initiatives that reduce operational toil, including self-service infrastructure workflows, policy-as-code guardrails, reliability automation, and automated response for common failure scenarios.
• Partner with product, platform, and data teams to embed reliability, performance, cost efficiency, and fault tolerance into system design. Lead capacity modeling, resilience planning, and architecture improvements for multi-AZ and multi-region environments.
• Provide technical leadership during high-severity incidents and guide blameless postmortems that identify systemic issues and drive long-term reliability improvements.
• Define and standardize SLO/SLI frameworks, error budget practices, telemetry conventions, and infrastructure patterns to ensure consistent operational excellence across teams.
• Evaluate and introduce emerging AWS-native, cloud-native, and AI-enabled observability and automation technologies. Lead proofs-of-concept and guide organization-wide adoption.
• Mentor Staff and Senior SREs, raising the bar for system design, operational rigor, and engineering judgment while fostering a culture of ownership, learning, and continuous improvement.
• Act as a senior technical authority for reliability and observability, shaping engineering roadmaps and influencing architectural decisions across product and platform domains.

Senior Staff SRE

Infrastructure Engineer

• Build Core AWS services and infrastructure for compute, storage, network, monitoring, management, FinOps, databases, and AI/ML
• Work closely with Architects, DBAs, Developers, DevOps, SRE and Data engineers to bake AWS standard methodologies, IaC and cost optimizations early in the design process
• Understand Cloud TCO and implement tools and processes to improve AWS cost transparency and accountability
• Design and Implement Lytx cloud services using AWS Well architected framework principals
• Build Lytx cloud resources using Infrastructure as code (IaC – Terraform /Terragrunt) using Gitops principals