Senior Revenue Operations Manager

Lytx, Inc.

Senior Manager of Revenue Operations responsible for building and leading operational foundations for KAM and CSM teams. Focused on retention metrics, forecasting, and pipeline management.

Posted 6/18/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $145,250 - $183,750 per yearWebsite

About the role

Key responsibilities & impact

Own the end-to-end renewal forecasting process
Establish and maintain Lytx's Retain & Grow performance metrics
Partner with Finance to align on metric definitions, target-setting methodology, and reporting cadences
Proactively identify forecast gaps and surface revenue risk early
Monitor and analyze the renewal and expansion pipeline
Build frameworks and dashboards for pipeline visibility
Develop scalable frameworks to identify at-risk renewals and expansion opportunities
Define and operationalize escalation paths
Lead annual and in-year territory planning
Identify expansion whitespace within the existing customer base
Collaborate with Sales leadership, Enablement, and HR to implement territory changes
Serve as a strategic operations partner to KAM and CS leaders

Requirements

What you’ll need

10+ years of experience in Revenue Operations, Sales Operations, or Customer Success Operations
Demonstrated track record of building operational processes from scratch in ambiguous, high-growth environments
Experience owning or co-owning retention and expansion metrics (NRR, GRR, churn, expansion ARR) in a B2B SaaS or subscription business
Strong background in territory design, forecasting methodology, and pipeline management disciplines
Bachelor's degree in Business, Finance, Analytics, or a related field; MBA or equivalent analytical depth a plus
Expert-level proficiency in Salesforce CRM
Advanced Excel and PowerPoint skills
Familiarity with CS platforms (Totango, Gainsight, ChurnZero, or equivalent) preferred
Experience with conversation intelligence tools (Gong or equivalent) to surface customer risk signals is a plus

Benefits

Comp & perks

Medical, dental and vision insurance
Health Savings Account
Flexible Spending Accounts
Telehealth
401(k) and 401(k) match
Life and AD&D insurance
Short-Term and Long-Term Disability
FTO or PTO
Employee Well-Being program
11 paid holidays plus 1 inclusive holiday per year
Volunteer Time Off
Employee Referral program
Education Reimbursement Program
Employee Recognition and Appreciation program
Additional perk and voluntary benefit programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

revenue operationssales operationscustomer success operationsretention metricsexpansion metricsforecasting methodologypipeline managementterritory designdata analysisoperational processes

Soft Skills

strategic operationscollaborationleadershipproblem-solvingcommunicationanalytical thinkingadaptabilityproactivityorganizational skillsstakeholder management

Certifications

Bachelor's degreeMBA