Client Success Manager

Lytx, Inc.

Client Success Manager on Enterprise team serving as a primary partner for strategic clients. Managing deployment through renewal and helping clients realize measurable safety outcomes.

Posted 7/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $69,500 - $88,500 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for enterprise clients across the full lifecycle — from deployment through renewal — managing program plans, risks, and growth opportunities
Build trust-based relationships with key stakeholders at all levels of the client organization, driving strong engagement, adoption, and long-term retention
Develop and maintain renewal strategies that reflect each client’s product utilization, value drivers, and any risks or blockers to continued partnership
Partner with the Account Team on expansion conversations, using Salesforce and other tools to stay ahead of churn and surface opportunities
Design and deliver effective onsite and web-based training, best practice presentations, and platform configurations tailored to each client’s unique needs
Present data and program performance insights to executive-level clients, translating metrics into clear narratives and actionable next steps
Contribute to CS team best practices, playbooks, and peer development — sharing what’s working and helping raise the bar for how the team serves clients

Requirements

What you’ll need

3+ years in account management, customer success, or client services within a SaaS or commercial technology environment
Proven ability to manage complex, enterprise-level accounts and build relationships at the executive level
Strong analytical skills — comfortable working with data, spotting trends, and building a compelling story for clients and internal stakeholders
Experience designing and delivering presentations and training to diverse audiences, including senior leadership
Proficiency in Salesforce (or similar CRM) and Microsoft Excel
Excellent written and verbal communication skills, including persuasion and negotiation
Willingness to travel approximately 1–3 times per quarter; experience in fleet management or the trucking industry is a plus.

Benefits

Comp & perks

Medical, dental and vision insurance
Health Savings Account
Flexible Spending Accounts
Telehealth
401(k) and 401(k) match
Life and AD&D insurance
Short-Term and Long-Term Disability
FTO or PTO
Employee Well-Being program
11 paid holidays plus 1 inclusive holiday per year
Volunteer Time Off
Employee Referral program
Education Reimbursement Program
Employee Recognition and Appreciation program
Additional perk and voluntary benefit programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementCustomer SuccessData AnalysisPresentation DesignTraining DeliveryRenewal Strategy DevelopmentRisk ManagementProgram Performance InsightsClient Relationship ManagementTrend Spotting

Soft Skills

Communication SkillsPersuasionNegotiationRelationship BuildingEngagement