Enterprise Sales Director
Li-Cycle
SFDC
Customer Success Manager
Abnormal Security
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $119,040 - $140,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SFDC
About the role
- Own a portfolio of accounts, ensuring ongoing satisfaction, retention, and growth
- Serve as the customer advocate, deliver Business Reviews, prove ROI, and drive adoption of platform features to maximize value
- Develop and execute strategic success plans that align with customer goals and roadmap; engage senior decision makers to guide strategy
- Identify upsell and cross-sell opportunities based on customer needs and platform adoption
- Maintain deep knowledge of Abnormal products and roadmap to educate customers on relevant features and drive adoption
- Establish trusted advisor relationships, understand industry trends, and cultivate customer champions
- Partner across internal teams (Sales, Product, Engineering, Support) to ensure customer satisfaction, renewals, and expansion
- Monitor customer health, anticipate risks, and coordinate remediation plans before issues escalate
Requirements
- 5+ years of Customer Success experience, ideally in enterprise SaaS
- Proven track record managing executive relationships (CIO, CISO, or equivalent)
- Demonstrated success driving customer adoption, retention, and growth within a defined portfolio
- Strong account management, strategic planning, problem-solving, and negotiation skills
- Strong technical aptitude with enterprise software and networking technologies
- Excellent communication and presentation skills, with the ability to lead executive-level discussions
- Bachelor’s degree in Computer Science, Engineering, or equivalent work experience
- Proficient with case management systems and CRMs (e.g., SFDC, JIRA)
- Experienced in enterprise SaaS product support environments
- Skilled at building long-term, executive-level relationships and delivering measurable outcomes
- Knowledgeable in customer lifecycle management, including journey mapping, touchpoints, and retention strategies
- Capable of leading cross-functional initiatives to address customer needs and deliver scalable solutions
