ABC Legal Services

Data Entry

• Review and file legal documents using internal systems and email
• Participate in ongoing training to expand knowledge of industry and process
• Investigate discrepancies as they arise
• Complete additional projects as assigned

Data Entry Specialist

Account Executive

• Develop and execute account strategies to drive revenue and customer satisfaction.
• Maintain and grow relationships with key stakeholders, decision-makers, and executives within client organizations.
• Identify upselling and cross-selling opportunities to expand existing accounts.
• Meet and exceed sales quotas and business growth objectives.
• Analyze market trends, customer needs, and competitor activities to refine sales strategies.
• Work closely with marketing, product, and customer success teams to develop tailored solutions for clients.
• Conduct business reviews with clients to ensure alignment with their long-term goals.
• Ensure favorable terms for both the company and clients while maintaining long-term partnerships.
• Serve as the primary point of contact for strategic accounts, ensuring seamless communication.

Strategic Account Executive

Compliance

• Review service events for compliance with ABC, court, and customer requirements
• Provide education and instruction to process servers regarding service requirements
• Investigate service complaints
• Create service complaint investigation reports
• Update and analyze process server review records
• Perform DCA required audits of process server logbooks
• Audit process server service event histories
• Perform other job-related duties as assigned

Compliance Specialist

Project Manager

• Review new accounts from sales and government pipelines, conduct initial research, and gather all required documentation to begin onboarding.
• Configure policies and workflows within the ABC Legal platform based on client needs.
• Document customized processes and ensure accurate setup before go-live while coordinating with internal teams.
• Partner with clients during pre-onboarding (including RFPs) to define success metrics, document goals, and identify risks with mitigation plans.
• Act as the primary point of contact during onboarding.
• Lead discovery meetings, manage expectations, and provide consistent status updates from contract through activation.
• Ensure a smooth transition to account management by delivering a detailed account briefing and facilitating a formal client introduction.

Client Onboarding Project Manager

Customer Support

• Coordinate and dispatch attorneys for high-volume daily hearings
• Manage scheduling changes, cancellations, and urgent coverage gaps
• Confirm assignments and ensure accurate, full coverage
• Communicate with attorneys and clients to ensure seamless service
• Conduct outbound calls to schedule hearings and support client needs
• Track metrics, maintain scheduling data, and support reporting
• Partner with internal teams to improve processes and execution

Legal Support Specialist – Scheduling, Outreach

Director

• Define and lead marketplace strategy across dispatch, pricing, and incentives to improve speed, reliability, and cost efficiency
• Own job routing and allocation logic, optimizing for geography, urgency, and performance while balancing fairness and quality
• Establish and evolve pay and pricing models that support both customer competitiveness and sustainable earnings for process servers
• Design and manage incentive programs that drive key behaviors such as speed, accuracy, and consistency
• Partner with Product, Engineering, and Operations to translate strategy into scalable systems and tools
• Own core marketplace performance metrics (e.g., utilization, time-to-placement, completion rates, cost efficiency) and drive continuous improvement
• Identify inefficiencies across the marketplace and implement solutions that improve performance without eroding network trust
• Lead experimentation efforts, including pilots and A/B tests, to evaluate and scale changes in dispatch, pricing, and incentives
• Partner with data teams to strengthen forecasting, coverage planning, and marketplace insights
• Ensure clear communication of marketplace logic and changes across internal teams and to the broader network

Senior Director, Marketplace Strategy

Communications

• Own the end-to-end communication strategy for process servers, including app updates, policy changes, onboarding touchpoints, and performance-related messaging
• Develop and implement structured communication plans that replace ad hoc outreach, ensuring messaging is clear, timely, and coordinated across teams
• Translate complex operational and compliance information into clear, concise, and actionable messaging for a non-desk workforce
• Design and deliver onboarding and training content tailored for independent contractors, using accessible, flexible formats (e.g., short-form, mobile-friendly content)
• Audit and continuously improve educational content, focusing on what drives real behavior change rather than content volume
• Manage and maintain the knowledge base, ensuring all process server–facing resources are accurate, up to date, and easy to navigate
• Identify and act on operational feedback signals, including support ticket trends, content gaps, and areas of confusion, and translate insights into content or process improvements
• Partner cross-functionally with teams such as Support, Product, and Operations to align messaging, sequence communications, and ensure consistency
• Collaborate with Engagement & Retention partners to support community initiatives through clear, consistent messaging that reinforces tone and brand
• Prepare internal teams for external communications by providing context, messaging guidance, and toolkits to ensure a seamless support experience

Data Entry Specialist

Data Entry Specialist

Data Entry Specialist

Data Entry Specialist

Data Entry Specialist

Data Entry Specialist

Data Entry Specialist

Data Entry Specialist

Data Entry Specialist

Strategic Account Executive

Compliance Specialist

Client Onboarding Project Manager

Legal Support Specialist – Scheduling, Outreach

Senior Director, Marketplace Strategy

Process Server – Experience & Communications Manager