ABC Legal Services

Customer Support

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
• Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.
• Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.
• Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers.
• Relay relevant, updated information from Courts to our process servers and customers as appropriate.
• Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.
• Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed.
• Perform other job-related duties as assigned.

Court Support Specialist

Affiliate Manager

• Answer inquires and resolve issues from process servers
• Oversees distribution and dispatch of cases to process servers
• Work in Skye (in-house application) to ensure orders are being dispatched and fulfilled
• Monitor process server status to ensure they are in good standing and able to accept and complete work
• Obtain status of orders via phone calls, fax, court docket that have been dispatched with Sheriff
• Collaborate with team members to find broken processes or inefficiencies in daily tasks
• Resolves issues on task board in Skye

Partner Experience, Chat Specialist

Data Entry

• Supervise and coordinate activities of the e-file teams to ensure optimal performance and productivity.
• Develop and implement workflow strategies to improve efficiency and accuracy.
• Set and monitor team Key Performance Indicators (KPIs) in alignment with departmental goals.
• Provide leadership and development to team leads, including coaching, mentoring, and performance evaluations.
• Manage department scheduling and delegate tasks to ensure coverage and timely task completion.
• Collaborate with upper management to implement department strategies and process improvements.
• Oversee hiring, onboarding, and training of new team members.
• Handle performance management, including conducting reviews, managing corrective actions, and executing disciplinary measures as necessary.
• Ensure compliance with all relevant company policies, procedures, and regulatory requirements.

E-File Supervisor, Data Entry

General

• Oversees project tasks, milestones, outputs, and dashboard queue ensuring alignment with organizational objectives.
• Coordinating with different teams and departments to ensure goals are met and delivering project status updates to stakeholders.
• Identifying potential blockers and challenges to the company goals, developing solutions to overcome obstacles that arise.
• Collaborate with cross-functional teams to ensure alignment with organizational goals and compliance

Project Specialist

Document Specialist

• Review and file legal documents using internal systems and email
• Participate in ongoing training to expand knowledge of industry and process
• Investigate discrepancies as they arise
• Complete additional projects as assigned

Document Retrieval Specialist

Data Scientist

• Develop, train, and evaluate machine learning models to solve business problems across operations, legal services, and marketing
• Own the full ML lifecycle: data preparation, feature engineering, model training, validation, deployment, and monitoring
• Build and maintain MLOps pipelines using AWS SageMaker Studio, including experiment tracking, model registry, and automated retraining workflows
• Partner with product and operations teams to translate business requirements into data science solutions
• Monitor deployed models in production, identify performance degradation, and drive continuous improvement
• Document methodologies, model performance benchmarks, and technical decisions for internal knowledge sharing
• Stay current with advances in ML and data science tooling, and advocate for best practices across the team

Account Manager

• Own day-to-day workflow progression—monitor open orders, identify stalls or aging work, and drive items to completion against SLA targets
• Manage vendor relationships, including medical records providers, records-retrieval partners, and insurance carrier contacts, ensuring responsiveness, quality, and turnaround
• Build and maintain long-lasting customer relationships, serving as the primary point of contact for assigned accounts
• Communicate proactively with customers to ensure their needs are understood, addressed, and anticipated
• Coordinate between customers, vendors, and internal operations to resolve issues, remove bottlenecks, and keep work moving appropriately
• Track and report on order status, vendor performance, and account health, escalating risks before they affect the customer
• Act as the customer’s representative internally to ensure their needs are fulfilled
• Strive to maintain and increase overall customer satisfaction and retention based on each account’s business needs
• Identify opportunities to grow existing accounts and meet established goals with current and new customers
• Act as liaison between the customer, vendors, and internal teams

Court Support Specialist

Partner Experience, Chat Specialist

E-File Supervisor, Data Entry

Project Specialist

Document Retrieval Specialist

Document Retrieval Specialist

Document Retrieval Specialist

Document Retrieval Specialist

Document Retrieval Specialist

Document Retrieval Specialist

Document Retrieval Specialist

Data Scientist

Account Manager – Medical Records, Insurance Carriers

Court Support Specialist

Court Support Specialist