ABC Legal Services

Manager

• Foster relationships with existing channel partners and clients.
• Communicate via phone, email and presentation materials, equipping clients with the necessary tools and knowledge for success.
• Monitor performance of existing clients, identifying areas for improvement, and implementing strategies to enhance sales and revenue.
• Recruitment of additional users within client offices.
• Address client challenges and provide company solutions.
• Collaborate with marketing to share customer feedback or insight.
• Support conference logistics and other field engagement.
• Manage inbound customer requests.
• Deliver exceptional client service on a day-to-day basis.
• Strive to maintain and increase overall customer satisfaction based on their business needs.

Channel Manager

Data Entry

• Review and file legal documents using internal systems and email
• Participate in ongoing training to expand knowledge of industry and process
• Investigate discrepancies as they arise
• Complete additional projects as assigned

Data Entry Specialist

Compliance

• Review service events for compliance with ABC, court, and customer requirements
• Provide education and instruction to process servers regarding service requirements
• Investigate service complaints
• Create service complaint investigation reports
• Update and analyze process server review records
• Perform DCA required audits of process server logbooks
• Audit process server service event histories
• Perform other job-related duties as assigned

Compliance Specialist

Customer Support

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
• Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.
• Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.
• Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers.
• Relay relevant, updated information from Courts to our process servers and customers as appropriate.
• Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.
• Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed.
• Perform other job-related duties as assigned.

Court Support Specialist

• Address and resolve customer questions and issues, providing the best customer experience possible
• Correct errors, follow up with process servers, move orders along and provide information and updates
• Respond to customer support tickets related to existing orders
• Manage high-volume phone calls to assist customers with existing orders and guide new customers on placing orders online
• Respond to emails and address questions and concerns from customers, internal departments, and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Customer Service Representative

• Review and file legal documents using internal systems and email
• Review and confirm work entered into systems, solve issues, and escalate as needed
• Facilitate production of accurate documentation for process servers teams
• Participate in ongoing training to expand knowledge of industry and process
• Investigate discrepancies as they arise
• Complete additional projects as assigned

Account Executive

• Represent our company’s products and services, starting with a comprehensive understanding and leading to consumer research to identify how our solutions meet needs
• Generate leads and build relationships by nurturing warm prospects and finding new potential sales outlets
• Manage and maintain a pipeline of interested prospects and be able to close to deal in a timely manner
• Identify best practices to refine the company’s lead generation playbook
• Stay current with company offerings and industry trends
• Achieve monthly and annual sales goals while upholding best practices
• Meet and exceed monthly quota/goals
• Qualify inbound leads and prepay website customers for upsell opportunities
• Identify appropriate prospects, set appointments, make effective sales calls and manage the sales cycle to close new business in all segments
• Continuous learning about competition and similar services
• Illustrate the value of products and services to create growth opportunities; compile and analyze data to identify trends
• Perform prospecting activities such as cold calling, email sequences and networking within your territory
• Report to sales manager with weekly/monthly results

Sales Representative

• Represent our company’s products and services and conduct consumer research to match solutions to needs
• Generate leads, nurture warm prospects, and find new potential sales outlets
• Manage and maintain a pipeline of interested prospects and close deals in a timely manner
• Meet and exceed monthly quota/goals and report weekly/monthly results to sales manager
• Qualify inbound leads and prepay website customers for upsell opportunities
• Identify appropriate prospects, set appointments, make effective sales calls, and manage the sales cycle
• Perform prospecting activities such as cold calling, email sequences, and networking within your territory
• Continuous learning about competition and industry trends; compile and analyze data to identify trends and refine lead generation playbook

• Hunter Enterprise Sales Representative role driving new B2B business
• Seek new opportunities via outbound and inbound sales activities
• Develop and maintain the sales pipeline and move prospects along the sales cycle
• Close deals and collaborate with onboarding and account management teams to ensure positive customer experience
• Serve as first line of communication with prospects

Account Manager

• Assist with building and maintaining long-lasting customer relationships
• Communicating with clients to ensure that all of their needs are understood and addressed
• Help resolve issues as they arise and keep track of all processes that pertain to the clients' desires
• Delivering exceptional client service on a day-to-day basis
• Act as the client’s representative in to ensure that their needs are fulfilled
• Develop and maintain key relationships across accounts
• Strive to maintain and increase overall customer satisfaction based on their business needs
• Meet established goals for sales with current and new customers
• Act as liaison between the customer and internal teams

Recruitment

• Schedule interviews (phone, virtual, or on-site) with candidates and interview panels.
• Communicate interview details to candidates, including logistics, directions, and expectations.
• Maintain accurate records in Applicant Tracking Systems (ATS) or other recruitment databases.
• Assist in drafting and posting job descriptions to job boards and internal platforms.
• Prepare offer letters and employment agreements as directed by recruiters or hiring managers.
• Serve as the primary point of contact for candidates during the recruitment process.
• Ensure timely communication and updates to candidates regarding their application status.
• Partner with recruiters and hiring managers to understand role requirements and timelines.
• Assist with background checks, employment verifications, and other pre-employment screenings.
• Generate recruitment metrics and reports as needed for leadership reviews.

Channel Manager

Data Entry Specialist

Compliance Specialist

Court Support Specialist

Customer Service Representative

Data Entry Specialist

Sales Representative

Sales Representative

Sales Representative

Account Manager

Recruiting Coordinator

Data Entry Specialist