ABC Legal Services

Program Manager

• Serve as the primary program leader and decision-maker
• Develop, own, and clearly communicate the program vision, strategy, and roadmap aligned with company goals
• Define, prioritize, and manage program features and enhancements based on business impact and customer needs
• Identify, anticipate, and proactively remove organizational and technical roadblocks to keep the program moving forward
• Create and maintain detailed program documentation, including requirements, user stories, workflows, and wireframes
• Translate complex legal, compliance, and operational needs into clear, actionable program requirements
• Act as the voice of the program across the company, ensuring alignment from frontline teams to executive stakeholders
• Train and support internal teams and customers to drive program adoption and success
• Partner with Compliance and Legal teams to ensure program features meet regulatory and industry standards
• Work with Marketing and Sales to define go-to-market strategies, program positioning, and messaging
• Conduct market research, competitive analysis, and customer feedback analysis to identify opportunities
• Monitor program performance using key metrics and customer insights
• Use data, user feedback, and business outcomes to continuously iterate and improve the program

Project Manager

• Lead and coordinate internal projects focused on improving data quality, operational efficiency, and customer experience outcomes
• Create and maintain reporting and dashboards to track quality metrics, operational performance, and process health
• Partner closely with Operations, Analytics, and functional leaders to define requirements, timelines, and success metrics
• Act as a liaison between internal teams to ensure alignment, clarity, and execution of cross-functional initiatives
• Help resolve issues as they arise and keep track of all processes that pertain to the teams desires

Data Entry

• Review and file legal documents using internal systems and email
• Participate in ongoing training to expand knowledge of industry and process
• Investigate discrepancies as they arise
• Complete additional projects as assigned

Data Entry Specialist

Account Executive

• Prospect, qualify, and close new enterprise-level B2B clients through disciplined outbound and inbound efforts
• Lead consultative discovery conversations with senior decision-makers
• Manage complex sales cycles involving multiple stakeholders, approvals, and use cases
• Establish strong executive-level relationships built on trust, credibility, and results
• Partner with onboarding and account management teams to ensure successful implementation and adoption
• Maintain ownership of the client relationship post-close to ensure long-term satisfaction
• Identify expansion opportunities within existing enterprise accounts
• Drive additional service adoption and increased volume through strategic account planning
• Position ABC Legal as a long-term partner rather than a point solution
• Build and manage a healthy enterprise pipeline with accurate forecasting
• Maintain disciplined CRM hygiene in HubSpot (or equivalent)
• Collaborate cross-functionally to deliver a white-glove client experience

Enterprise Sales Representative

Account Manager

• Assist with building and maintaining long-lasting customer relationships
• Communicating with clients to ensure that all of their needs are understood and addressed
• Help resolve issues as they arise and keep track of all processes that pertain to the clients' desires
• Delivering exceptional client service on a day-to-day basis
• Act as the client’s representative in to ensure that their needs are fulfilled
• Develop and maintain key relationships across accounts
• Strive to maintain and increase overall customer satisfaction based on their business needs
• Meet established goals for sales with current and new customers
• Act as liaison between the customer and internal teams

Recruitment

• Research market data to generate leads
• Create and execute search strategies according to market data that will attract talent
• Generate candidate names and profiles
• Build and maintain CRM pipeline and talent pool
• Build targeted sourcing plans and strategies in order to identify appropriate skill sets to meet current and future resource demands
• Share the company's innovations through social media, events and sharing communities

Talent Acquisition Sourcer

• Schedule and conduct phone interviews with candidates
• Communicate interview details to candidates, including logistics, directions, and expectations.
• Maintain accurate records in Applicant Tracking Systems (ATS) or other recruitment databases.
• Assist in drafting and posting job descriptions to job boards and internal platforms.
• Prepare offer letters and employment agreements as directed by recruiters or hiring managers.
• Serve as the primary point of contact for candidates regarding their application status and during the recruitment process.
• Partner with recruiters and hiring managers to understand role requirements and timelines.

Recruiting Specialist

• Lead, coach, and support a team of high-volume recruiters
• Set clear goals and KPIs and ensure the team meets daily and weekly expectations
• Provide regular feedback, training, and performance check-ins
• Oversee day-to-day recruiting activity to ensure strong candidate pipelines
• Guide recruiters on which sourcing channels to use for different markets
• Ensure accurate pipeline management within the ATS/CRM
• Identify bottlenecks and help the team improve efficiency and outreach results

Recruiting Manager

• Generate leads by conducting high-volume outreach activities (cold calling, SMS, email campaigns)
• Execute creative sourcing strategies to connect with high-quality candidates
• Keep hiring managers updated on strategy, hires and pipelines