ABC Legal Services

Account Executive

• Develop and execute account strategies to drive revenue and customer satisfaction.
• Maintain and grow relationships with key stakeholders, decision-makers, and executives within client organizations.
• Identify upselling and cross-selling opportunities to expand existing accounts.
• Meet and exceed sales quotas and business growth objectives.
• Analyze market trends, customer needs, and competitor activities to refine sales strategies.
• Work closely with marketing, product, and customer success teams to develop tailored solutions for clients.
• Conduct business reviews with clients to ensure alignment with their long-term goals.
• Ensure favorable terms for both the company and clients while maintaining long-term partnerships.
• Serve as the primary point of contact for strategic accounts, ensuring seamless communication.

Strategic Account Executive

Affiliate Manager

• Answer inquires and resolve issues from process servers
• Oversees distribution and dispatch of cases to process servers
• Work in Skye (in-house application) to ensure orders are being dispatched and fulfilled
• Monitor process server status to ensure they are in good standing and able to accept and complete work
• Obtain status of orders via phone calls, fax, court docket that have been dispatched with Sheriff
• Collaborate with team members to find broken processes or inefficiencies in daily tasks
• Resolves issues on task board in Skye

Partner Experience Representative

Compliance

• Review service events for compliance with ABC, court, and customer requirements
• Provide education and instruction to process servers regarding service requirements
• Investigate service complaints
• Create service complaint investigation reports
• Update and analyze process server review records
• Perform DCA required audits of process server logbooks
• Audit process server service event histories
• Perform other job-related duties as assigned

Compliance Specialist

Recruitment

• Generate leads by conducting high-volume outreach activities (cold calling, SMS, email campaigns)
• Execute creative sourcing strategies to connect with high-quality candidates
• Keep hiring managers updated on strategy, hires and pipelines

Strategic Account Executive

Partner Experience Representative

Compliance Specialist

Senior Recruiter