ABC Legal Services

Recruitment

• Generate leads by conducting high-volume outreach activities (cold calling, SMS, email campaigns)
• Execute creative sourcing strategies to connect with high-quality candidates
• Keep hiring managers updated on strategy, hires and pipelines

Senior Recruiter

QA Engineer

• Provide support, training and education to process servers that are underperforming based on key metrics
• Create positive and engaging server experience for all underperforming process servers:
• Communicate directly with process servers providing coaching and meaningful feedback
• Field all questions from process servers and resolve blockers
• Ensure process servers understand expectations and the timeframe in which they need to adjust.
• Set clear expectations for underperforming servers
• Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely.
• Hold Servers accountable to directly impact performance
• Track and communicate all blockers to the leadership team
• Work closely with the recruiting department when additional coverage is needed

Quality Assurance Specialist

Manager

• Foster relationships with existing channel partners and clients.
• Communicate via phone, email and presentation materials, equipping clients with the necessary tools and knowledge for success.
• Monitor performance of existing clients, identifying areas for improvement, and implementing strategies to enhance sales and revenue.
• Recruitment of additional users within client offices.
• Address client challenges and provide company solutions.
• Collaborate with marketing to share customer feedback or insight.
• Support conference logistics and other field engagement.
• Manage inbound customer requests.
• Deliver exceptional client service on a day-to-day basis.
• Strive to maintain and increase overall customer satisfaction based on their business needs.

Digital Channel Manager

Program Manager

• Serve as the primary program leader and decision-maker
• Develop, own, and clearly communicate the program vision, strategy, and roadmap aligned with company goals
• Define, prioritize, and manage program features and enhancements based on business impact and customer needs
• Identify, anticipate, and proactively remove organizational and technical roadblocks to keep the program moving forward
• Create and maintain detailed program documentation, including requirements, user stories, workflows, and wireframes
• Translate complex legal, compliance, and operational needs into clear, actionable program requirements
• Act as the voice of the program across the company, ensuring alignment from frontline teams to executive stakeholders
• Train and support internal teams and customers to drive program adoption and success
• Partner with Compliance and Legal teams to ensure program features meet regulatory and industry standards
• Work with Marketing and Sales to define go-to-market strategies, program positioning, and messaging
• Conduct market research, competitive analysis, and customer feedback analysis to identify opportunities
• Monitor program performance using key metrics and customer insights
• Use data, user feedback, and business outcomes to continuously iterate and improve the program

Project Manager

• Lead and coordinate internal projects focused on improving data quality, operational efficiency, and customer experience outcomes
• Create and maintain reporting and dashboards to track quality metrics, operational performance, and process health
• Partner closely with Operations, Analytics, and functional leaders to define requirements, timelines, and success metrics
• Act as a liaison between internal teams to ensure alignment, clarity, and execution of cross-functional initiatives
• Help resolve issues as they arise and keep track of all processes that pertain to the teams desires

Data Entry

• Review and file legal documents using internal systems and email
• Participate in ongoing training to expand knowledge of industry and process
• Investigate discrepancies as they arise
• Complete additional projects as assigned

Data Entry Specialist

Account Executive

• Prospect, qualify, and close new enterprise-level B2B clients through disciplined outbound and inbound efforts
• Lead consultative discovery conversations with senior decision-makers
• Manage complex sales cycles involving multiple stakeholders, approvals, and use cases
• Establish strong executive-level relationships built on trust, credibility, and results
• Partner with onboarding and account management teams to ensure successful implementation and adoption
• Maintain ownership of the client relationship post-close to ensure long-term satisfaction
• Identify expansion opportunities within existing enterprise accounts
• Drive additional service adoption and increased volume through strategic account planning
• Position ABC Legal as a long-term partner rather than a point solution
• Build and manage a healthy enterprise pipeline with accurate forecasting
• Maintain disciplined CRM hygiene in HubSpot (or equivalent)
• Collaborate cross-functionally to deliver a white-glove client experience