Partner Experience, Chat Specialist

ABC Legal Services

Partner Experience & Chat Specialist providing support for process servers at ABC Legal Services. Resolving inquiries, managing work distribution, and enhancing team collaboration in a remote role.

Posted 7/8/2026full-timeRemote • Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $15 - $18 per hourWebsite

About the role

Key responsibilities & impact

Answer inquires and resolve issues from process servers
Oversees distribution and dispatch of cases to process servers
Work in Skye (in-house application) to ensure orders are being dispatched and fulfilled
Monitor process server status to ensure they are in good standing and able to accept and complete work
Obtain status of orders via phone calls, fax, court docket that have been dispatched with Sheriff
Collaborate with team members to find broken processes or inefficiencies in daily tasks
Resolves issues on task board in Skye

Requirements

What you’ll need

Customer service or IT experience strongly preferred
High school diploma or GED required
Familiarity with Legal Process as plus
Excellent written and verbal communication skills
Experience and proficiency with Microsoft Office (Word, Excel)

Benefits

Comp & perks

Health, Dental, Vision insurance
401(k) with company matching
Paid time off
7 Paid company holidays
4 Floating holidays per-year
Life Insurance and AD&D Insurance
Long Term Disability
Health Care Reimbursement Flexible Spending Account
Dependent Care Flexible Spending Account
EAP (Employee Assistance Program)
Pet Insurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Order DispatchingProcess MonitoringIssue ResolutionTask Management

Soft Skills

CollaborationProblem-Solving

Certifications

High School DiplomaGED