Operations Coach
Ameriprise Financial Services, LLC
Account Manager
ABC Legal Services
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $25 - $30 per hour
Job Level
Mid-LevelSenior
About the role
- Assist with building and maintaining long-lasting customer relationships
- Communicating with clients to ensure that all of their needs are understood and addressed
- Help resolve issues as they arise and keep track of all processes that pertain to the clients' desires
- Delivering exceptional client service on a day-to-day basis
- Act as the client’s representative in to ensure that their needs are fulfilled
- Develop and maintain key relationships across accounts
- Strive to maintain and increase overall customer satisfaction based on their business needs
- Meet established goals for sales with current and new customers
- Act as liaison between the customer and internal teams
Requirements
- 3-5 years’ experience in Customer Support and/or Account Management
- Demonstrated history of increasing client satisfaction, adoption, and retention.
- Comprehensive, deep understanding of the Account Management Journey
- Proven competency with agile processes, defining stories that are ready for development
- Strategic thinker who can see problem patterns, ideate solutions, and execute to completion
- Prior experience working with SaaS business platforms
- Ability to present, communicate, and work effectively with other internal teams
- Strong communication and interpersonal skills.
- Strong team player
