Strategic Launch Manager
Miter
ERP
HR Service Center Associate
Abbott
full-time
Posted on:
Location Type: Office
Location: Lima • 🇵🇪 Peru
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
ERP
About the role
- Solve requests from customers (Abbott employees worldwide, focused on region) through phone, chat, and email
- Provide bilingual support (English and Spanish); Portuguese fluency in HR scope highly desirable
- Use a “concierge” model to exceed customer expectations and deliver operational excellence for high-volume, lower-complexity work
- Maintain knowledge of onboarding processes and subsequent technical/functional trainings; ensure mastery of required software
- Respond to service inquiries with timely, accurate, and professional replies; resolve or escalate cases per established resources
- Partner with HR Service Center team members to troubleshoot and close requests
- Identify roadblocks to quality customer service and recommend process improvements to leadership
- Meet or exceed standards for schedule adherence, reliability, accuracy, and compliance with company ethical standards
Requirements
- Bachelor’s degree with emphasis in Business Administration, Communications, Languages or related studies
- Desirable postgraduate or specialization in Human Resources and/or Customer Service
- Fluent English and Spanish (spoken and written) required
- Portuguese and/or French at an advanced level desirable (LATAM)
- Minimum experience of 2 years working in areas such as Human Resources (recruiting, employee compensation payroll, career development and/or customer service center)
- Managing multi-channel customer service platforms (phone, email and chat)
- Experience with customer management tools; Salesforce experience a plus
- User-level experience in ERP tools or Human Capital Management software such as Workday (desirable)
- Experience in remote communication channels with global teams in various languages and formats
- Experience in matrix and/or global models of HR Service Centers
- Adherence to pre-established schedules and ability to meet peak season demands
Benefits
- Career development with an international company where you can grow your career
- Diverse opportunities for career advancement within Abbott
- Inclusive workplace committed to diversity and equal opportunity
- Recognition as a great place to work for working mothers, female executives, and scientists
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
bilingual supportcustomer serviceonboarding processestechnical trainingprocess improvementsHuman Resourcesemployee compensationpayrollcareer developmentschedule adherence
Soft skills
communicationproblem-solvingcustomer service excellencereliabilityaccuracyprofessionalismteam collaborationadaptabilityleadershiporganizational skills
Certifications
Bachelor's degreepostgraduate in Human Resourcesspecialization in Customer Service
