Managing Associate Director, Digital Advertising
Wheelhouse Digital Marketing Group
Regional Service Director – Core Lab
Abbott
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $147,300 - $294,700 per year
Job Level
Lead
About the role
- Managing and leading the Service function in the assigned region.
- Delivering world-class service to our customers and enabling business growth within the assigned geography.
- Aligning with US Diagnostics commercial leadership to deliver unique service experience.
- Partnering with Managing Directors to define and achieve the long-range strategic plan for the region.
- Implementing and executing service and support strategy, budget, and resource planning.
- Providing direction and leadership for the US field service organization.
- Ensuring development activities are in place to maintain a constant supply of high-performing talent.
Requirements
- Minimum of a Bachelor’s Degree in a technical discipline; an advanced degree is preferred.
- Minimum 8 years prior related experience overall; 3 years in a management function.
- In Vitro Diagnostics experience is required.
- Experience working in a quality system-driven organization and environment.
- Extensive experience with large healthcare systems and Integrated Delivery Networks.
- Proven capability and track record in service leadership, including successful management of budgets and capital expenditures.
- Proven track record in driving change and challenging the status quo, viewed as a change agent in the organization.
- Strong strategic business acumen with a track record of growing renewals and increasing customer satisfaction.
- Excellent people management skills with a proven track record of interpersonal agility to operate across cultural and geographic boundaries.
- Strong customer orientation, with the ability to understand the changing face of the customer in the industry.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service managementbudget managementresource planningchange managementcustomer satisfactionstrategic planningtalent developmentquality systemscapital expendituresIn Vitro Diagnostics
Soft skills
leadershipinterpersonal agilitycustomer orientationstrategic business acumenpeople managementchange agentcommunicationcollaborationcultural awarenessproblem-solving
Certifications
Bachelor's Degreeadvanced degree
