Senior Managing Director – Practice Area Leader, Project Advisory
The Vertex Companies LLC
Regional Service Director – Core Lab
Abbott
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $147,300 - $294,700 per year
Job Level
Lead
About the role
- The Regional Service Director is responsible for managing and leading the Service function in the assigned region.
- Focuses on delivering world-class service to customers and enabling business growth within the assigned geography through leadership of district service teams.
- Align with US Diagnostics commercial leadership to deliver unique service experience to our customer base across the region.
- Partner with Managing Directors to define and achieve the long-range strategic plan for the region.
- Implement and execute service and support strategy, budget and resource planning.
- Anticipate market trends and environmental forces and implement changes to meet customer needs.
- Provide direction and leadership for the US field service organization.
- Ensure development activities are in place to maintain a constant supply of high-performing talent.
- Foster a diverse workplace that enables all participants to contribute to their full potential.
Requirements
- Minimum of a Bachelor’s Degree in a technical discipline; an advanced degree is preferred.
- Minimum 8 years prior related experience overall; 3 years in a management function.
- In Vitro Diagnostics experience is required.
- Experience working in a quality system-driven organization and environment.
- Extensive experience with large healthcare systems and Integrated Delivery Networks.
- Proven capability and track record in service leadership, including successful management of budgets and capital expenditures.
- Proven track record in driving change and challenging the status quo, viewed as a change agent in the organization.
- Strong strategic business acumen with a track record of growing renewals and increasing customer satisfaction.
- Excellent people management skills with a proven track record of interpersonal agility to operate across cultural and geographic boundaries.
- Ability to bring teams together, especially in difficult times.
- Strong customer orientation, with the ability to understand the changing face of the customer in the industry.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Professional development opportunities
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service leadershipbudget managementcapital expenditures managementstrategic planningresource planningchange managementcustomer satisfaction improvementquality system experienceIn Vitro Diagnostics experiencehealthcare systems experience
Soft skills
interpersonal agilitypeople managementstrategic business acumenteam buildingcultural awarenesscustomer orientationleadershipadaptabilitycommunicationproblem-solving
Certifications
Bachelor’s Degreeadvanced degree (preferred)
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