Customer Service Representative
It's Just Lunch
Customer Support Specialist II – Field Based
Abbott
full-time
Posted on:
Location Type: Remote
Location: Remote • New Mexico, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $26 - $53 per hour
Job Level
Mid-LevelSenior
Tech Stack
Go
About the role
- Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance.
- Efficiently provide technical support solutions, including installation, corrective, pre-emptive, and proactive maintenance.
- Go above and beyond to respond to customer needs by partnering with sales, marketing, and other functional areas while adhering to current compliance guidelines.
- Represent the Abbott Diagnostic Division to its customers: Responsible for providing on-site support to ADD customers.
- Support field personnel and District business objectives and goals.
- Provide direction and develop mentoring skills to mentor other FSRs.
- Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments as detailed in the Field Service Business Process database.
- Understand and practice regulatory and compliance procedures.
- Maintain a safe work environment following laboratory safety guidelines.
- Schedule and complete routine preventive maintenance, installations, and other updates provided by Abbott.
- Integrate effectively into the service team: Work effectively within a diverse and dynamic team environment.
- Support on-call rotation time, territory, and inventory management.
- Standby and after-hours responsibilities.
- Flexible working hours with unpredictable travel for the support of other territories and training.
Requirements
- Bachelor’s degree or equivalent relevant experience required.
- Travel up towards 75%.
- Practical experience in interfacing with customers.
- Troubleshooting/problem-solving; ability to succeed in team situations and excel independently.
- Computer skills (Word, Excel, PowerPoint, Internet, Remote Computing i.e. VPN, remote troubleshooting, etc.).
- Must be fluent in English.
Benefits
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution.
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingpreventive maintenanceinstallationtechnical supportproblem-solvingcustomer interfacing
Soft skills
mentoringteam collaborationcustomer serviceflexibilitycommunication
