AAA Northern California, Nevada & Utah

Events

• Owns the relationship with the member from beginning to end of each travel related transaction.
• Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel.
• Initiates contact with members, past customers, and community prospects to generate new business and encourage repeat business.
• Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (Sojourns, AAA Vacations).
• Cross-sells products such as credits cards and membership - both independently and by collaborating with specialized team members.
• Researches, evaluates, and compares AAA Travel Partner packages to match member needs and deliver exceptional experiences.
• Stays current with world events and latest travel industry developments and trends to provide relevant information to members.
• Investigates and responds to travel-related member questions/complaints, and recommends solutions.
• Acts as a consultant, tailoring products and services to create unique and memorable vacation experiences.
• Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements.
• Handles ticketing for air, hotel, car, and rail, along with primary member servicing.
• Utilizes industry-specific systems (e.g., GDS/Apollo/Galileo) and computer applications (Google Workspace) to manage transactions.
• Applies good judgment and decision-making to identify customer needs and ensure high accuracy in all bookings.

Travel Sales Advisor

• Responsible for providing exceptional travel sales and support experiences to our Members.
• Owns the relationship with the member from beginning to end of each travel related transaction.
• Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel.
• Initiates contact with members, past customers, and community prospects to generate new business and encourage repeat business.
• Maintains minimum production goals in travel sales and sales of Travel Partner and proprietary products.
• Cross-sells products such as credits cards and membership, both independently and by collaborating with specialized team members.
• Researches, evaluates, and compares AAA Travel Partner packages to match member needs and deliver exceptional experiences.
• Stays current with world events and latest travel industry developments and trends to provide relevant information to members.
• Investigates and responds to travel-related member questions/complaints, and recommends solutions.
• Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements.

• The Travel Advisor role is responsible for providing exceptional travel sales and support experiences to our Members.
• Advisors must be self-sufficient and self-motivated in order to succeed and should possess world-wide travel knowledge while being able to work with a high level of accuracy.
• Travel Advisors act as consultants, tailoring our AAA products and services to create unique and memorable vacation experiences.
• Owns the relationship with the member from beginning to end of each travel related transaction.
• Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel.
• Initiates contact with members, past customers, and community prospects to generate new business and encourage repeat business.
• Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (Sojourns, AAA Vacations).
• Cross-sells products such as credits cards and membership - both independently and by collaborating with specialized team members.
• Researches, evaluates, and compares AAA Travel Partner packages to match member needs and deliver exceptional experiences.
• Stays current with world events and latest travel industry developments and trends to provide relevant information to members.
• Investigates and responds to travel-related member questions/complaints, and recommends solutions.
• Processes and interprets travel documents for members purchasing travel products with AAA and informs them of governmental requirements.
• Handles ticketing for air, hotel, car, and rail, along with primary member servicing.
• Utilizes industry-specific systems (e.g., GDS/Apollo/Galileo) and computer applications (Google Workspace) to manage transactions.
• Applies good judgment and decision-making to identify customer needs and ensure high accuracy in all bookings.

• The Travel Advisor role is responsible for providing exceptional travel sales and support experiences to our Members.
• Advisors must be self-sufficient and self-motivated in order to succeed and should possess world-wide travel knowledge while being able to work with a high level of accuracy.
• Travel Advisors act as consultants, tailoring our AAA products and services to create unique and memorable vacation experiences.
• Owns the relationship with the member from beginning to end of each travel related transaction.
• Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel.
• Initiates contact with members, past customers, and community prospects to generate new business and encourage repeat business.
• Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (Sojourns, AAA Vacations).
• Cross-sells products such as credits cards and membership - both independently and by collaborating with specialized team members.
• Researches, evaluates, and compares AAA Travel Partner packages to match member needs and deliver exceptional experiences.
• Stays current with world events and latest travel industry developments and trends to provide relevant information to members.
• Investigates and responds to travel-related member questions/complaints, and recommends solutions.
• Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements.
• Handles ticketing for air, hotel, car, and rail, along with primary member servicing.
• Utilizes industry-specific systems (e.g., GDS/Apollo/Galileo) and computer applications (Google Workspace) to manage transactions.
• Applies good judgment and decision-making to identify customer needs and ensure high accuracy in all bookings.

• The Travel Advisor role is responsible for providing exceptional travel sales and support experiences to our Members.
• Advisors must be self-sufficient and self-motivated in order to succeed and should possess world-wide travel knowledge while being able to work with a high level of accuracy.
• Travel Advisors act as consultants, tailoring our AAA products and services to create unique and memorable vacation experiences.
• Owns the relationship with the member from beginning to end of each travel related transaction.
• Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel.
• Initiates contact with members, past customers, and community prospects to generate new business and encourage repeat business.
• Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (Sojourns, AAA Vacations).
• Researches, evaluates, and compares AAA Travel Partner packages to match member needs and deliver exceptional experiences.
• Investigates and responds to travel-related member questions/complaints, and recommends solutions.
• Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements.

Financial Planning and Analysis

• Responsible for providing sales training and coaching to drive results across all assigned Branch, Travel, Call Center, and Auto Repair locations.
• Act as subject matter expert (SME) on sales materials, technology, and processes.
• Provide hands-on sales coaching and training support to ensure leaders and team members understand product design, usage, and deployment.
• Develop best practices and deliver sales coaching and training programs to enhance the skills and performance of field and call center teams.
• Track individual and team performance, communicate insights, forecast results, and evaluate remediation plans.
• Build and maintain strong relationships with all key stakeholders, including managers and team members, internal departments, and external partners.
• Collaborate with marketing and product teams to develop and implement effective sales campaigns.

Senior Sales Specialist, Financial Services

• Responsible for providing sales training and coaching to drive results across all assigned Branch, Travel, Call Center, and Auto Repair locations.
• Act as subject matter expert (SME) and work closely with senior leaders, frontline managers, and team members to support day-to-day sales activity (virtually and in-person).
• Provide hands-on sales coaching and training support to ensure leaders and team members understand product design, usage, and deployment.
• Develop best practices and deliver sales coaching and training programs to enhance the skills and performance.
• Track individual and team performance, communicate insights, forecast results, and evaluate remediation plans.
• Build and maintain strong relationships with all key stakeholders, including managers and team members, internal departments, and external partners.
• Represent Financial Services at special events and conferences.
• Collaborate with marketing and product teams to develop and implement effective sales campaigns.
• Lead cross functional teams to develop marketing tools to help drive sales.
• Ensure compliance with all relevant regulations and company policies.

Operations

• Manage, mentor, and guide a team of marketing operations professionals focused on technical execution and platform management.
• Serve as the primary technical subject matter expert for Product Marketers.
• Own the tagging infrastructure using Tealium iQ. Ensure all digital properties are comprehensively tagged with highly accurate data layer attributes for Google Analytics.
• Audit, review, and analyze both server-side and client-side event data to guarantee accuracy and consistency.
• Architect and build personalized user experiences utilizing Salesforce Marketing Cloud Personalization.
• Oversee the technical setup, onboarding, and configuration of new paid media platforms and advertising accounts.

Travel Sales Advisor

Travel Sales Advisor

Travel Sales Advisor

Travel Sales Advisor

Travel Sales Advisor

Senior Sales Specialist, Financial Services

Senior Sales Specialist, Financial Services

Manager, Marketing Platform Operations