AAA Life Insurance Company

Software Engineer

• Lead the end-to-end design, development, testing, deployment, and ongoing maintenance of low-code/no-code solutions (e.g., Microsoft Power Platform).
• Own governance standards, version control, environment management, security/permissions, and application lifecycle processes for business applications.
• Provide day-to-day user support, troubleshooting, documentation, and change management to ensure strong adoption and solution reliability.
• Lead business requirements, solution design, testing, and business readiness activities for enhancements to core systems (e.g., Ultera, policy administration, billing, correspondence, and document management).
• Serve as the business liaison for IT production issues, coordinating resolution across teams and communicating impacts and timelines to business leadership.
• Identify opportunities for process automation and AI enablement across business functions and lead the design, implementation, and adoption of scalable solutions.
• Maintain operational controls, governance frameworks, performance monitoring, and continuous improvement for automated processes.
• Build, maintain, and enhance data integrations, reporting dashboards, and analytics (e.g., Power BI) to support data-driven decision-making.
• Partner with IT and data teams to align with enterprise data architecture and ensure data quality, consistency, and integrity across platforms.
• Collaborate with business units, IT, data teams, and product owners to define needs, evaluate solutions, and prioritize work appropriately.
• Participate in Agile ceremonies—including sprint planning, grooming, reviews, and daily standups—and provide subject matter expertise to ensure alignment between business priorities and technical delivery.
• Maintain and refine business backlogs, ensuring clarity in user stories, acceptance criteria, and process impacts.
• Develop and deliver training materials, documentation, communications, and rollout strategies to ensure business readiness for new technologies and process changes.
• Act as a technology subject matter expert, providing guidance, coaching, and support to business stakeholders to enable adoption and continuous improvement.
• Lead development of advanced analytics, dashboards, data models, low-code tools and automations to provide executive-level insight as well as operational tools.
• Owns the version control, governance, permissions, maintenance and version control of tools, ensuring stability, compliance and performance meet business needs at all times.
• Designs back-end logic, data and interfaces
• Build and configure applications, designing the fields, tables, relationships and connectors, applying programming principles (variables, loops, conditions, functions, exception handling)
• Debugging logic issues and handling error paths
• Ensures data integrity and minimizes duplication

Citizen Developer II

DevOps Engineer

• Integrate simple to complex Java applications in multiple environments, the applications can be a combination of in-house developed or vendor-delivered applications.
• Formulate and enforce application deployment and integration standards.
• Design, develop, implement, and support the runtime architecture for of complex system landscapes.
• Develop, implement, and maintain the environment by automating deployment and various configurations.
• Actively participates in project meetings and provides input to design and implementation of middleware solutions.
• Actively participates in leadership meetings to provide architectural designs, diagrams and recommendations that impact technology decisions made throughout the company.
• Facilitating the product teams in planning, estimating and non-functional requirements on projects.
• Proactively analyze the entire environment and recommend, develop, and implement improvements.
• Be a champion for process improvements, fostering innovative thinking .
• Performs periodic reviews of the technical operating environment and ensures adherence to corporate standards.
• Where standards are unclear, or undefined, they assist in the creation or updating of policies and procedures.
• Takes personal ownership for problems and independently performs complex troubleshooting, root-cause analysis, solution development and implementation.
• Research modern technologies to see where they could fit within our SDLC to help with smooth deployments while increasing uptime and reducing customer impact.
• Maintains clear and concise documentation representative of the operating environment including Architectural diagrams, policies, procedures, and standards.
• Is extraordinarily strong at documentation.
• Acts as the technical lead to the rest of the Middleware team.
• Develops, maintains, and evaluates Disaster Recovery plans.
• Willingness to work overtime, weekends, and irregular hours.

Senior DevOps Engineer

Operations

• Lead and manage daily cloud operations to ensure high availability, performance, reliability, and scalability of cloud infrastructure and services.
• Direct incident response, root cause analysis, and problem resolution efforts to minimize service disruption and drive continuous improvement.
• Establish, document, and enforce cloud operational policies, procedures, and best practices aligned with organizational and regulatory requirements.
• Partner with security, risk, and compliance teams to ensure cloud environments meet security standards, CSS Audits, regulatory obligations, and internal control requirement.
• Monitor cloud usage, optimize resource utilization, and manage budgets to ensure cost-effective and efficient cloud operations.
• Drive automation, monitoring, and tooling improvements to enhance operational efficiency, observability, and system resilience.
• Collaborate with operations, engineering, application development, and business teams to support cloud initiatives, changes, and production deployments while mentoring and developing cloud operations staff.

Manager, Cloud Operations

IT Support

• Lead and coordinate all aspects of the EA program.
• Promote the business value of the EA function and its process.
• Lead the development of an implementation plan for the Enterprise Architecture.
• Create architectural and technology strategic roadmaps.
• Demonstrate the business value of EA as an enabler of strategy formulation.
• Research and understand technology and nontechnology trends.
• Track and apply innovative and existing technologies.
• Work with business peers to develop business capability models and roadmaps.
• Ensure that the optimal governance structure and compliance activities are associated with EA compliance.

Director, Enterprise Architecture

Full-stack Engineer

• Maintain & enhance the automated build and deploy process for applications
• Develop deploy instructions and work with the team to achieve regular successful deployments
• Design and implement automated unit testing framework as required
• Conduct thorough unit testing using the automated unit test framework
• Follows all AAA Life security and compliance requirements
• Translate and implement business requirements into creative technology solutions
• Take ownership of technical aspects of the project including infrastructure aspects as it relates to the project and drive to completion
• Conduct module/system wide technical analysis
• Conduct module level work break down and effort estimations
• Mentor team members in estimation process and assist in completing the tasks per plan
• Develop, maintain, troubleshoot, enhance and document components developed by self and others as per the requirements and design
• Participate in project design reviews and provide feedback
• Conduct peer-reviews
• Use best practices and coding standards and help improve the existing company standards
• Proactively conduct project risk identification and mitigation action planning with the project manager
• Collaborate with the team in mitigating the project risks

Senior Software Engineer

• The Software Engineer I designs, writes and maintains application software
• Collaborates with the team to ensure proper planning and meets development schedules
• Participates in the continuous enhancement of established development processes
• Responsible for designing and building application software with minimal supervision
• Translation and implementation of business requirements into creative technology solutions
• Develop, maintain, debug, enhance and document components developed by self and others as per the requirements and design
• Participate in project design reviews and conduct peer-reviews
• Use best practices and coding standards and help improve the existing company standards

Consultant

• Serve as a resource to the contestable claims team.
• Review of medical documentation including physician and hospital records, accident reports or other clinical materials.
• Review and understanding of policy language – interpret policy exclusions and endorsements in relation to medical findings.
• Review all contestable claim denials, including those that may have potential to result in litigation.
• Identify inconsistencies or gaps in medical documentation and recommend additional information when needed.
• Assist in determining whether a claim is eligible under policy language and with respect to any supporting medical documentation.
• Provide training for claims examiners on medical topics relevant to claims decision making.
• Collaborates closely with claims examiners, underwriters, legal counsel and potentially third parties to ensure accurate and fair claims decisions.
• Maintain up-to-date knowledge of relevant medical standards, diagnostic/treatment guidelines, and regulatory/industry developments that impact claim adjudication.

Medical Claims Consultant – Part Time

QA Engineer

• Monitor and evaluate inbound and outbound calls, chats, and/or emails for quality assurance purposes.
• Assess agent performance against established QA scorecards, focusing on soft skills, compliance adherence, and sales effectiveness.
• Document and report QA findings clearly and consistently, identifying performance trends and opportunities for improvement.
• Collaborate with supervisors to deliver performance feedback to agents and support coaching efforts.
• Assist in calibration sessions to ensure scoring consistency across the QA team and frontline managers.
• Maintain compliance with financial regulations, internal policies, and industry standards (e.g., TCPA, HIPAA, state-specific disclosures).
• Support QA reporting, compiling and analyzing data to inform leadership on trends, risks, and training needs.
• Provide input on QA scorecard updates and contribute to continuous process improvement efforts.

QA Analyst

• Serve as the go-to technical coach, solution designer, and daily mentor within our agile product delivery teams.
• Guide engineers, shape solutions, enforce technical best practices, and ensure delivery quality.
• Lead by example in technical execution, architecture decisions, and quality standards across backend, frontend, and integration workstreams.
• Collaborate with Product Owners, Scrum Masters, QA, and stakeholders to translate requirements into technical solutions that are scalable, secure, and maintainable.
• Act as a bridge between architecture and delivery, helping to implement future-state patterns and decompose legacy systems.
• Establish and reinforce engineering best practices including CI/CD, automated testing, observability, and secure coding.
• Identify and escalate technical blockers and risks early, proposing options and tradeoffs.
• Contribute actively to the engineering community of practice at AAA Life, helping elevate coding standards and shared knowledge.

Engineering Team Lead

Manager

• Oversee a team of scrum masters and coordinate across all product teams
• Ensure delivery processes are efficient and aligned with enterprise goals
• Facilitate cross-team collaboration to drive successful outcomes and delivery of projects
• Manage scrum masters across product teams to ensure effective delivery

Manager, Technical Delivery

Payroll

• Own end-to-end payroll accuracy, timeliness, and delivery across all regular, off-cycle, and special payrolls
• Perform payroll reconciliations, variance analysis, and reporting to ensure data integrity
• Investigate and resolve payroll discrepancies and respond to associate and leadership inquiries
• Ensure compliance with all federal, state, and local wage and hour regulations
• Maintain and enforce payroll controls and support internal and external audits
• Prepare audit documentation and partner with leadership to remediate control gaps

Senior Payroll Administrator

Human Resources

• Responsible for the end-to-end configuration, optimization, and analytical enablement of the organization's HR technology ecosystem
• Work independently to diagnose HR process and system issues
• Translate business needs into scalable system solutions
• Improve data integrity and reporting consistency
• Partner across HR, Talent Acquisition, Payroll, and IT to drive workflow standardization, automation, and user adoption
• Analyze inefficiencies and recurring system issues
• Implement sustainable solutions that reduce manual effort and rework
• Develop and maintain reports, dashboards, and data extracts using consistent definitions and metrics

HRIS Analyst

Customer Support

• Contact members and vendors via telephone and/or email to obtain information needed, such as documents, signatures, and health or financial information
• Use various computer systems such as FAST, LifeNotes, LifeDesk and AS400 to retrieve information and update case files
• Act as a point of contact for issues and escalations to help find resolution
• Create, maintain, and follow process & procedural documentation
• Create and maintain effective, collaborative working relationships with both internal and external team members and leaders
• Serve as a liaison between AAA Life Insurance Company, New Business and Underwriting, external vendors, Insurance Agents, and Managers
• Provide timely professional, friendly communication to customers regarding the status of their insurance cases
• Interact with a variety of vendors utilized by the company in the processing of claims
• Assist with analysis, development and implementation of new and enhanced procedures for processing
• Actively participate in change management

Case Support Specialist – Claims

• Operating within the core values and operating principles of the organization, as the Director of Customer Experience, you will be in a transformative leadership role responsible for defining and delivering AAA Life’s member communication journey—from application to policy issuance, through policy servicing, and ultimately to beneficiary settlement.
• You will spearhead the design, governance, and execution of a robust, omni-channel engagement strategy focused on improving the member experience, increasing retention, and accelerating time-to-settlement for beneficiaries.
• You will serve as the enterprise owner of AAA Life’s forthcoming member engagement platform while providing leadership over brand governance, creative development, and message alignment across the organization.
• In partnership with cross-functional teams, you will ensure the right message reaches the right member at the right time—balancing compliance, impact, and brand consistency—while driving continuous optimization using data and A/B testing.

Director, Customer Experience

Product Manager

• Join AAA Life's Policy Admin team as a Product Owner to drive the biggest change in the company's history.
• Develop a deep understanding of the AAA Life product suite and lead a team to execute the product roadmap.
• Work cross-functionally with distribution, compliance, underwriting, and actuaries.
• Lead your own scrum team, advocate for user experiences, and manage product strategy.