Training and Instructional Design Specialist, Service Delivery

AAA Life Insurance Company

Training and Instructional Design Specialist at AAA Life designing and delivering engaging learning solutions for associates. Collaborating with experts to assess needs and enhance training programs.

Posted 5/15/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Design, develop, and deliver training curricula using a variety of instructional methods and media.
Partner with subject matter experts to assess training needs and define clear learning objectives.
Develop engaging learning activities, exercises, and supporting materials (e.g., audio, video, simulations, role plays).
Create design documents, content outlines, and instructional materials aligned to learning goals.
Establish evaluation criteria and develop assessment tools to measure learner performance and training effectiveness.
Facilitate new hire and ongoing training programs, with a focus on customer service, product knowledge, and system navigation.
Monitor learner progress and provide recommendations to management on training effectiveness and enhancement opportunities.
Deliver refresher and advanced training to reinforce and expand associate capabilities.
Advise leaders on instructional design best practices and training strategies.
Review and continuously improve existing training programs and processes to ensure effectiveness and relevance.
Coordinate training schedules and logistics for course delivery.
Evaluate and provide input on external training programs, tools, and systems under consideration.

Requirements

What you’ll need

Bachelor’s degree in Instructional Systems Design (ISD), Educational Technology, Business, or a related field.
Minimum of 5 years of experience in training, instructional design, or process development.
Strong knowledge of learning theories and instructional design models.
Experience with lesson planning and curriculum development.
Proficiency with course development tools and at least one Learning Management System (LMS).
Ability to create instructional content , including written materials, audio scripts, and video scripts.
Experience with storyboarding and visual design concepts.
Intermediate proficiency in Microsoft Office tools (Excel, PowerPoint, or similar project tracking tools).

Benefits

Comp & perks

Employee wellness programs
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

instructional designcurriculum developmentlesson planninglearning theoriesassessment toolsstoryboardingvisual designcontent creationtraining evaluationtraining program development

Soft Skills

communicationcollaborationorganizational skillsanalytical skillsadaptabilityproblem-solvingleadershipfacilitationrecommendation skillscontinuous improvement