A Place for Mom

Account Executive

• Work in a growing, fast-paced industry as an expert resource for families on senior care options, delivering an exceptional experience aligned to our company mission
• Take inbound, pre-screened leads working remotely from your home office as an inside sales representative, working an assigned shift with strong schedule adherence
• Conduct in-depth initial consultation calls with families
• Educate families on customized senior care options, and work to find the senior living communities and home care providers that best match their needs
• Act as the liaison between families and senior housing communities or care providers once you successfully complete the 4 week new hire training program

Inbound Sales Representative – Pacific Time

General Counsel

• Provide legal support and guidance to APFM across various business operations and functions to manage risk and ensure compliance with relevant laws and regulations
• Lead engagement across internal business departments to identify and resolve legal issues, and support business verticals
• Manage corporate governance and administer equity plan
• Negotiate high-impact agreements and serve as escalation pathway as needed during contract disputes
• Liaise with Human Resources for resources and claims
• Draft and update company policies and procedures
• Partner with Head of Government affairs in proactive and reactive legislative activity
• Partner with finance and banking to maintain internal financial controls, and support annual audit activities
• Day-to-day management of intellectual property portfolio
• Serve as Secretary to 401(k) Committee
• Perform other duties as assigned

Associate General Counsel

Director

• Define and validate the agency strategy for the Home Care business, aligned to company growth and mission goals.
• Identify opportunities to differentiate our customer tools, drive customer ROI, and achieve high customer retention and satisfaction.
• Champion innovation by staying ahead of consumer trends, technology, and data insights that shape product direction.
• Translate strategy into actionable roadmaps, prioritizing initiatives that drive meaningful business and customer outcomes.
• Partner with engineering, design, and marketing to deliver high-quality, data-informed consumer experiences at scale.
• Measure success through key performance indicators tied to growth, engagement, conversion, and customer satisfaction.
• Collaborate with senior leadership across the organization to ensure alignment, clarity, and shared ownership of results.
• Act as the voice of the agency across the business, advocating for empathy, insight, and impact in every decision.

Director, Product – B2B

Machine Learning Engineer

• Study and transform data science prototypes using appropriate ML and GenAI architectures.
• Design and develop machine learning and LLM-powered systems using modern GenAI architectures (e.g., RAG, prompt engineering, embeddings, vector databases).
• Solve complex problems with multilayered data sets and optimize existing machine learning libraries and frameworks.
• Construct optimized data pipelines to feed both traditional ML models and LLM-based systems.
• Run machine learning tests and experiments and document findings and results.
• Implement and monitor model and data quality checks to ensure accuracy and consistency of our models and pipelines in production.
• Ensure system reliability, performance optimization, and responsible deployment of ML and LLM solutions in production.
• Manage the full model lifecycle, including retraining, performance monitoring, and continuous improvement.
• Partner with Product, Engineering and Business stakeholders to translate requirements into scalable AI/ML and GenAI solutions, contributing to system architecture and technical design.
• Provide technical guidance and support on AI/ML initiatives, delivering clear, actionable insights to stakeholders.
• Contribute to AI engineering standards and best practices across the organization.
• Create and maintain comprehensive documentation for ML and GenAI systems, including prompt libraries, evaluation frameworks, and architectural decisions.
• Establish and promote best practices across MLOps, LLMOps and AI system governance.

Senior Machine Learning Engineer – ML/AI Team

Software Engineer

• Lead, grow, and retain the team of engineers across full-stack B2B product development.
• Own delivery for the B2B platform: planning sprints, managing scope, and removing blockers to keep the team moving.
• Partner closely with Product and Design to translate roadmap priorities into clear, well-scoped engineering work.
• Set and uphold engineering standards across code quality, testing, observability, and security.
• Drive technical decisions in collaboration with principal and staff engineers, balancing speed with long-term maintainability.
• Build a culture of accountability, learning, and psychological safety — running effective 1:1s, performance conversations, and career development planning.
• Collaborate across the engineering organization to align on shared infrastructure, platform investments, and cross-team dependencies.
• Contribute to hiring: sourcing, interviewing, and closing strong engineering talent.

Senior Manager, Engineering – B2B Platform

Data Scientist

• Own our marketing measurement infrastructure, attribution frameworks and analytics function
• Manage a team of data analysts while staying hands-on: writing SQL, running experiments, and presenting findings
• Champion data quality and build self-serve tools
• Manage and develop a team: set priorities, define standards, conduct 1:1s
• Present findings and roadmap updates to senior leadership
• Own end-to-end marketing measurement strategy across various channels
• Manage measurement vendor relationships and ensure data quality
• Build and update Tableau dashboards for marketing performance and insights
• Proactively surface insights and identify conversion levers to build a roadmap of testing ideas

Director, Data Science – Marketing

Content Marketing Manager

• Partner with key stakeholders to keep pricing and content up to date
• Work closely with Account Management for contact verification
• Upload new pricing & data into the database manually and via bulk upload tools
• Manage customer outreach via email, phone, and SMS in Salesforce and Outlook
• Meet weekly outreach and pricing update goals
• Track pricing collection in Salesforce via Cases
• Utilize tools like Salesforce, Zendesk, and Tableau

Community Content Coordinator

Operations

• Act as the interface between sales, product, customer service and tech teams. Strong cross-functional collaboration experience
• Hands-on execution experience, not exclusively strategic work
• Be a strategic problem solver, owning the feedback loop, tying macro mechanics and economics of APFM together to prioritize initiatives
• Able to see the forest through the trees and not get drowned out in minutia
• Results, data and outcome focused. Strong analytical acumen, advanced Excel and basic SQL
• Strong storytelling and presentation skills
• Partner with business leaders and product and tech to make progress on our AI product transformation
• Oversee the company’s internal CRM including working with business owners and Product / Tech to improve the functionality, and manage the development funnel and prioritization process
• With a data-driven mentality, use analyses to come up with insights and then recommendations on how to improve processes and make them more efficient
• Have a UX-mindset to problem solve how technology improvements could make home care more efficient + work with the product manager to identify and solve any technology issues occurring to individuals within the organization; UX/Product experience is a plus. Work closely with Product and Tech to bring to life.
• Work with tech Product and Technology, as well as Tech Support, to identify and solve any technology issues occurring to individuals within the home care organization.
• Strong background in managing/leading projects, in terms of figuring out what needs to be done and “making it happen.” Manage end-to-end responsibility for project management life cycle from requirements definition to deployment, along with issue and risk management
• Be structured in their thinking on how to problem solve (e.g. what are all possible options and recommending the most practical solution to move forward with)
• Partner with our recruiting team and Home Care Operations team to identify staffing goals, determine most appropriate location for future hires and coordinate with recruiters to ensure that positions are filled in a timely manner
• Partner with business and training teams to ensure that onboarding and ongoing training aligns with our sales processes and standard operating procedures
• Ensure that the leaders have adequate reporting on sales metrics, and help develop any new or supplemental reporting needed
• Clarify and prioritize any ad-hoc analysis or data pull requests, and ensure the business analysts are clear on their priorities and can meet the timelines set for each analysis
• Help lead or support any initiatives or special projects that directly or indirectly impact the home care organization
• Develop strong relationships, cross functionally throughout the organization
• Other duties as assigned

Director, Home Care Sales – Operations

Growth Marketing

• Define and refine the organic growth strategy across products, in partnership with senior leadership
• Design how traditional SEO, AI-driven discovery, content, and product experiences work together as a coherent system
• Identify where product and platform investments unlock durable organic acquisition and reduce reliance on paid channels
• Apply strong understanding of SEO fundamentals to strategic prioritization
• Interpret algorithm shifts and discovery changes to inform product direction and risk mitigation
• Ensure SEO and discovery considerations are embedded in product planning
• Develop and articulate a clear point of view on how AI-driven discovery intersects with traditional search principles
• Partner with Design and Research to ensure trust, comprehension, and authority are embedded in product experiences
• Partner with Product Analytics and Data Science to size organic growth opportunities and inform tradeoffs
• Define hypotheses, success criteria, and learning plans for growth initiatives
• Provide leadership with clear, actionable perspectives on where to invest and where to focus
• Partner closely with Product Managers, Designers, Researchers, Engineers, Marketing, and Brand leaders
• Align stakeholders around shared definitions of SEO success, organic growth, and AI discovery readiness
• Mentor and guide discovery-focused practitioners as the team grows

Senior Manager – Organic Growth Strategy

• Lead and mentor Engineering Directors, Senior Managers, and their teams across Sales Tech, Web, CRM/Salesforce, and QA.
• Drive structured planning and execution processes that ensure consistent, predictable delivery of roadmap commitments.
• Translate business and product initiatives into actionable engineering plans with clear ownership and milestones.
• Establish effective operating rhythms, planning cadences, and performance tracking mechanisms.
• Define and monitor key engineering metrics focused on delivery predictability, quality, system stability, and operational efficiency.
• Oversee a cross-functional Salesforce engineering team that supports multiple product domains, ensuring effective prioritization and coordination across engineering organizations.
• Lead a centralized QA organization, including QA leadership, responsible for advancing quality standards, shared resourcing strategies, and AI-enabled testing practices.
• Partner closely with Product and TPM leaders to align on scope, sequencing, and delivery timelines.
• Collaborate with Sales, Marketing, Operations, and Data stakeholders to ensure technology solutions drive measurable business outcomes.
• Communicate scope, tradeoffs, timelines, and risks clearly to both technical and non-technical audiences.
• Contribute to broader product and engineering planning processes to ensure effective capacity allocation.
• Oversee technical execution and operational health of Senior Living platforms, including CRM-integrated systems, lead management tools, and web properties.
• Ensure strong standards for quality, scalability, security, and maintainability.
• Partner with Architecture and Infrastructure teams to align on technical standards and shared frameworks.
• Promote disciplined use of AI-assisted development tools to improve velocity while maintaining quality.
• Develop and coach engineering leaders, fostering accountability, engagement, and professional growth.
• Build a culture grounded in clarity, ownership, measurable outcomes, and continuous improvement.
• Partner with Talent Acquisition and People teams to attract and retain high-performing engineering talent.

Senior Director, Engineering – Senior Living

Full-stack Engineer

• Design and build core platform primitives including provider abstraction layers (OpenAI, Anthropic, Google), structured output validation, streaming infrastructure, and token management systems
• Own safety and compliance infrastructure including composable guardrail systems, PII detection/redaction, audit logging, and privacy-first observability that never leaks sensitive data to third parties
• Build evaluation infrastructure that enables systematic quality measurement for non-deterministic LLM outputs—datasets, scorers (exact match, LLM-as-judge, schema validation), CI/CD integration, and regression detection
• Lead churn containment strategy—design provider adapters and SDK architecture that absorbs rapidly-changing LLM provider SDKs without breaking consuming applications
• Architect prompt lifecycle management systems including version control, Langfuse integration, GitHub-based review workflows, and deployment pipelines
• Design Agent-as-a-Service infrastructure for long-running async tasks using AWS EventBridge, DynamoDB, and PostgreSQL
• Collaborate with consuming teams to understand their needs, onboard them to the platform, and provide technical support
• Influence architecture, technology selections, and engineering standards across the broader organization
• Create reference implementations and technical documentation that enables other engineers to successfully adopt the platform
• Champion quality engineering practices including comprehensive testing, type safety, and observability

Staff Software Engineer

SEO Marketing

• Optimize SEM account performance through ongoing effort of keyword expansion, ad copy testing, campaign structure improvement, and bid management.
• Evaluate paid acquisition landing page performance, making recommendations for content improvement to increase quality scores and conversions rate.
• Develop and employ successful bidding strategies and effective keyword management to hit target acquisition goals and efficiency metrics.
• Implement paid marketing techniques, providing enhancement and optimization recommendations while proactively identifying new growth levers, platform opportunities, and performance innovations.
• Analyze audience and exclude high/low efficiency groupings.
• Partner with creative placement data to find new opportunities and target or teams to continuously iterate on messaging and formats based on data driven feedback loops.
• Ensure clear communication of insights, trends, and campaign results to the broader team while driving continuous optimization and accountability.
• Active contributor to testing roadmap and design.
• Own the tracking and attribution, actively contribute to measurement strategy for paid channels.

SEM Manager

Senior Software Engineer, Agentic Platform

Business Development Rep

• Manage multiple geographical markets with a targeted list of high potential home care agencies to sign in each market, including cold calling and prospecting.
• Educate potential agencies on A Place for Mom’s value, and set expectations for their experience with A Place for Mom and our referral programs.
• Sign on new agencies that meet A Place for Mom’s customer qualifications and regulatory requirements, managing the full sales cycle and closing deals.
• Meet or exceed weekly Key Performance Indicators and monthly sales targets.
• Ensure the success of our new home care agencies by collecting all the information required to complete the signed agreement and transition the new agency to our onboarding team.
• Maintain detailed notes and document all sales activity in our CRM.
• Keep in excellent communication with the Manager of Home Care Acquisitions and prepare reports of weekly accomplishments and achievement of goals.
• Occasional travel may be required.