A Place for Mom

Full-stack Engineer

• Design and build core platform primitives including provider abstraction layers (OpenAI, Anthropic, Google), structured output validation, streaming infrastructure, and token management systems
• Own safety and compliance infrastructure including composable guardrail systems, PII detection/redaction, audit logging, and privacy-first observability that never leaks sensitive data to third parties
• Build evaluation infrastructure that enables systematic quality measurement for non-deterministic LLM outputs—datasets, scorers (exact match, LLM-as-judge, schema validation), CI/CD integration, and regression detection
• Lead churn containment strategy—design provider adapters and SDK architecture that absorbs rapidly-changing LLM provider SDKs without breaking consuming applications
• Architect prompt lifecycle management systems including version control, Langfuse integration, GitHub-based review workflows, and deployment pipelines
• Design Agent-as-a-Service infrastructure for long-running async tasks using AWS EventBridge, DynamoDB, and PostgreSQL
• Collaborate with consuming teams to understand their needs, onboard them to the platform, and provide technical support
• Influence architecture, technology selections, and engineering standards across the broader organization
• Create reference implementations and technical documentation that enables other engineers to successfully adopt the platform
• Champion quality engineering practices including comprehensive testing, type safety, and observability

Staff Software Engineer

SEO Marketing

• Optimize SEM account performance through ongoing effort of keyword expansion, ad copy testing, campaign structure improvement, and bid management.
• Evaluate paid acquisition landing page performance, making recommendations for content improvement to increase quality scores and conversions rate.
• Develop and employ successful bidding strategies and effective keyword management to hit target acquisition goals and efficiency metrics.
• Implement paid marketing techniques, providing enhancement and optimization recommendations while proactively identifying new growth levers, platform opportunities, and performance innovations.
• Analyze audience and exclude high/low efficiency groupings.
• Partner with creative placement data to find new opportunities and target or teams to continuously iterate on messaging and formats based on data driven feedback loops.
• Ensure clear communication of insights, trends, and campaign results to the broader team while driving continuous optimization and accountability.
• Active contributor to testing roadmap and design.
• Own the tracking and attribution, actively contribute to measurement strategy for paid channels.

SEM Manager

Senior Software Engineer, Agentic Platform

Business Development Rep

• Manage multiple geographical markets with a targeted list of high potential home care agencies to sign in each market, including cold calling and prospecting.
• Educate potential agencies on A Place for Mom’s value, and set expectations for their experience with A Place for Mom and our referral programs.
• Sign on new agencies that meet A Place for Mom’s customer qualifications and regulatory requirements, managing the full sales cycle and closing deals.
• Meet or exceed weekly Key Performance Indicators and monthly sales targets.
• Ensure the success of our new home care agencies by collecting all the information required to complete the signed agreement and transition the new agency to our onboarding team.
• Maintain detailed notes and document all sales activity in our CRM.
• Keep in excellent communication with the Manager of Home Care Acquisitions and prepare reports of weekly accomplishments and achievement of goals.
• Occasional travel may be required.

Business Development Executive – Home Care

Customer Success Manager

• Lead and grow a team of Customer Success Managers to achieve targets for retention and engagement for home care agencies.
• Implement processes that drive high levels of adoption across our network with new programs and product offerings.
• Build and maintain strong relationships with agency partners, serving as their main point of contact.
• Develop and implement streamlined processes and standard operating procedures (SOPs) to enhance team efficiency and consistency.
• Drafting and editing presentations and webinars to communicate key initiatives, updates, and insights to internal and external stakeholders.
• Develop, test, and implement strategies to increase customer satisfaction, including regular check-ins, surveys, training, and feedback sessions.
• Collaborate with internal teams, including Sales, Marketing, Product, and Operations, to ensure a seamless customer experience and channel customer feedback to the broader division.
• Analyze data and develop reports to track progress and identify areas for improvement by creating daily metric based scorecards to increase the team’s visibility into their own KPI achievement.
• Provide coaching and training to Customer Success Managers to ensure they have the necessary skills and knowledge to effectively manage their portfolio.

Manager, Home Care Customer Success

Analyst

• Use statistics based advanced techniques to identify patterns and uncover opportunities. Perform deep dive data analyses to better understand trends and business performance.
• Create, maintain and update dashboards & reports, support ad hoc data and reporting requests. Training and demo of BI reports and dashboards to end users.
• Provide data analysis support for cross functional stakeholders and conduct root cause analysis for variance explanation when a metric is deviating from expectations, and help drive meaningful insights that support business decision making.
• Partner with business stakeholders to identify and unlock opportunities and with other data teams to improve platform capabilities around data modeling, testing etc.
• Work with business on opportunity identification and sizing to help evaluate potential opportunities and assist in analyzing trade-offs in different approaches.

Senior Analyst, Data & Analytics

Manager

• Identify, hire, and onboard top talent.
• Provide hands-on coaching and feedback to increase the capabilities and performance of your team.
• Coach, develop and motivate your team to meet and exceed sales and productivity targets
• Hold your team accountable for established weekly, monthly and quarterly goals, while ensuring that our product, policies and pricing are communicated clearly and accurately to prospects.
• Develop and maintain executive level relationships to help drive sales initiatives.
• Implement strategic planning, forecasting and ongoing development of the sales team.
• Analyze and identify ways to improve productivity, efficiency, and processes.
• Develop and lead training programs for and mentoring of new hires.
• Facilitate team contests, spiffs and/or incentives.

Manager, Agency Acquisitions – Strategy

• Own retention, satisfaction, and expansion of Home Care agency partners across independent, corporate, and franchise relationships
• Develop and execute strategies to deepen partnerships and expand share of wallet with existing agencies
• Partner with Home Care Sales to ensure strong agency acquisition handoff and closed-loop feedback between acquisition and post-sale teams
• Partner with Home Care Operations on the right onboarding strategy for new agency customers, associated KPIs, reporting and customer support needs to ensure new customers are set up for success
• Establish performance targets, operating metrics, and accountability frameworks to drive growth and productivity across teams
• Lead forecasting, planning, and budgeting in partnership with Finance and HR
• Design and oversee compensation structures aligned to retention, expansion, and performance outcomes
• Build, develop, and retain high-performing teams through hiring, training, coaching, and succession planning
• Drive cross-functional initiatives to implement new systems, processes, programs, and pilot tests to improve agency experience and operational efficiency
• Partner with Product, Technology, and Development teams to advance customer success tools and capabilities
• Collaborate with Sales Training to shape training content and execution for customer-facing teams and people leaders
• Represent A Place for Mom at industry and account conferences; build senior-level relationships across franchise and enterprise partners

Vice President, Home Care Customer Success

Marketing

• Lead B2B product marketing efforts, including value propositions, positioning, messaging, and go-to-market planning.
• Develop and execute integrated B2B marketing campaigns that align brand strategy, partner needs, and acquisition goals for senior living community, healthcare organization, and home care agency partners.
• Serve as the primary advocate for B2B our partners network, translating customer insights into actionable messaging, marketing strategies, and product recommendations.
• Ensure B2B messaging and campaigns are cohesive with the overall brand strategy and narrative.
• Work cross-functionally with Product, Technology, Sales, and partner-facing teams to ensure offerings, messaging, and enablement align to partner needs and that B2B partner needs are brought into the product roadmap.
• Oversee the development of key B2B brand assets, including conference materials, sales enablement, thought leadership, social assets, written communications, and creative copy.
• Partner with Customer Research team to identify additional insights needed on B2B partners, develop research plan, conduct research, and develop insights.
• Own and evolve B2B brand KPIs, contributing to the broader, firm-wide narrative of performance and growth in partnership with analytics and measurement teams.

Senior Manager, B2B Marketing

Home Care Acquisitions Manager

Account Executive

• Work in a growing, fast-paced industry as an expert resource for families on senior care options, delivering an exceptional experience aligned to our company mission
• Take inbound, pre-screened leads working remotely from your home office as an inside sales representative, working an assigned shift with strong schedule adherence
• Conduct in-depth initial consultation calls with families
• Educate families on customized senior care options, and work to find the senior living communities and home care providers that best match their needs
• Act as the liaison between families and senior housing communities or care providers once you successfully complete the 4 week new hire training program