A Place for Mom

Software Engineer

• Lead and mentor the Senior Living engineering organization (Sales Tech, Web, CRM/Salesforce, QA), fostering a culture of collaboration, ownership, and delivery excellence.
• Translate stakeholder-driven initiatives into actionable engineering plans and ensure consistent, predictable execution across teams.
• Establish and maintain clear delivery frameworks, planning cadences, and communication rhythms across the engineering organization.
• Ensure teams have the structure, tools, and support needed to deliver on roadmap commitments with high quality and reliability.
• Define and monitor key engineering metrics related to delivery performance, system stability, and operational efficiency.
• Oversee a cross-functional Salesforce engineering team that supports multiple product domains, ensuring alignment of priorities, resource planning, and technical execution across the Senior Living and other engineering organizations.
• Lead a centralized QA organization, including a QA Manager, responsible for defining and promoting quality assurance best practices, optimizing QA resourcing across multiple engineering orgs, and advancing AI-enabled testing tools and validation processes to improve speed and accuracy without compromising release quality.
• Partner closely with Product and TPM peers to align business priorities, refine requirements, and develop realistic delivery plans.
• Collaborate with stakeholders across Sales, Marketing, Operations, and Data to ensure technology solutions meet business outcomes.
• Serve as a key liaison between engineering and non-technical stakeholders, ensuring clear communication of scope, timelines, risks, and tradeoffs.
• Contribute to cross-functional planning and prioritization processes, ensuring engineering capacity is allocated effectively across initiatives.
• Oversee day-to-day technical execution and operational performance for Senior Living platforms, including CRM-integrated systems, lead management tools, and marketing web properties.
• Drive accountability for technical quality, security, scalability, and maintainability within the engineering organization.
• Partner with architecture and infrastructure teams to align on shared patterns, frameworks, and standards.
• Champion disciplined use of AI-assisted development tools to improve velocity, ensuring results are validated and quality remains uncompromised.
• Lead and develop a team of Engineering Directors and Senior Managers, fostering professional growth, accountability, and engagement.
• Build a culture of clarity, ownership, and continuous improvement focused on measurable outcomes.
• Partner with People and Talent teams to recruit, retain, and develop top engineering talent.

Vice President, Engineering

Account Executive

• Work in a fast-paced, growing industry to help families and professional referral sources with seniors urgently needing to be discharged into a community meeting their needs or with a home care agency as they transition out of a hospital or skilled nursing facility
• Deliver on your target quota of families selecting a senior care option each month by generating daily qualified patient referrals from your assigned market plan accounts
• Currently maintains a portfolio of clients (social worker, case managers, and discharger planners) specifically in hospitals and skilled nursing centers within this open territory
• Develop, own, and grow your book of accounts to increase referral volume in your territory
• Cultivate new contacts within each account through networking, cold calls, and service presentations, following up with each referral source on discharge outcomes to reinforce the value A Place for Mom delivers
• Educate families on their care options and how they will work with you and a Healthcare Senior Living Advisor to find the right senior living option as they are discharged
• Work with your partner Healthcare Senior Living Advisors to deliver on your target quota of families in moving into a community or hiring in home care
• Leverage and analyze reports in our CRM and internal structure to develop and manage your pipeline
• Pilot new initiatives, tests, and processes (e.g., account scoring, CRM changes) in your territory and provide feedback to improve the tools and resources at your disposal

Healthcare Account Executive

• Work in a growing, fast-paced industry as an expert resource for families on senior care options, delivering an exceptional experience aligned to our company mission
• Take inbound, pre-screened leads working remotely from your home office as an inside sales representative, working an assigned shift with strong schedule adherence
• Conduct in-depth initial consultation calls with families
• Educate families on customized senior care options, and work to find the senior living communities and home care providers that best match their needs
• Act as the liaison between families and senior housing communities or care providers once you successfully complete the 4 week new hire training program

Inbound Sales Representative – Central Time

Customer Retention Specialist

• Answer inbound calls and respond to emails from customers with a potential cancellation
• Reach out to those who indicate they are having issues to prevent upcoming cancellations
• Work with customers who previously cancelled services to get them to reactivate their services
• Resolving concerns and presenting solutions in order to retain the customer’s business
• Use high value saving techniques to meet product and service sales retention targets
• Following up on customer complaints/concerns setting proper expectations and next steps for the customer
• Working through our database of cancelled customers to win them back
• Handle escalated customer issues requiring extensive problem solving
• Use training to retain and re-establish customers
• Notify customer and designated personnel of findings, adjustments, and recommendations
• Update and maintain customer databases with accurate customer information and timely data entry
• Positively represent the A Place for Mom brand in all written and oral communications

Vice President, Engineering

Healthcare Account Executive

Inbound Sales Representative – Central Time

Home Care Customer Retention Specialist