A&O IT Group

Security Engineer

• Deploy, configure, and optimise Palo Alto Next-Generation Firewalls.
• Assist with firewall rulebase design, cleanup, optimisation, and migration activities.
• Implement secure remote and site-to-site VPN configurations.
• Configure and manage Panorama for security policy standardisation.
• Onboard and configure remote networks, mobile users, and gateways in Prisma Access.
• Act as an escalation point for complex firewall and remote-access issues.
• Monitor and tune customer environments to maintain strong security posture.

Security Engineer, Palo Alto Networks, Prisma

Field Engineer

• Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.
• Diagnose and repair devices to board level with accuracy and efficiency.
• Deliver Level 1 desk side support for Windows-based systems.
• Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations.
• Maintain accurate records of work completed, parts used, and updates in service systems.
• Ensure excellent customer service and communication at all times.
• Travel to various customer locations across the UK as required.

Security Engineer, Palo Alto Networks, Prisma

Field Service Engineer – IT Desktop and Printer Support