A.N. Deringer, Inc.

Supervisor

• Lead, coach, and develop a team of Bond Specialists through direction, mentorship, training, and feedback
• Establish performance expectations, monitor results, and hold team members accountable for operational, compliance, quality, and service objectives
• Manage workloads and resources for timely, accurate, and compliant processing of bonds, POAs, and related documentation
• Maintain knowledge of customs regulations, bond requirements, importer identity verification standards, POA requirements, and regulatory obligations
• Develop, implement, and maintain policies, procedures, and internal controls
• Review and approve POA intake documentation, powers of attorney, and supporting documentation
• Review and approve enhanced due diligence documentation for nonresident importers of record
• Oversee business legitimacy reviews, importer identity verification, and restricted party screening
• Conduct audits and quality reviews of bonds, POAs, importer verification, and recordkeeping
• Monitor productivity, quality, and service metrics and improve operational effectiveness
• Serve as an escalation point for clients and resolve complex issues
• Manage relationships with surety providers and external partners
• Coordinate POA renewals for timely compliance and uninterrupted client service

Bond Supervisor

General

• Serves as the customer service liaison between the company and the customer(s)
• Resolves problems (i.e. billing, tracking shipments) and handles customer concerns
• Builds relationships with customers
• Prepares important documents for import customs clearance of client shipments
• Traces shipments and re-routes freight accordingly
• Communicates and corresponds with CBP and the various PGAs to resolve routine issues
• Prepares import documents including: bills of lading, dock receipts, licenses, and consulate documents and distributes documents to all appropriate parties
• Cross-trains in additional responsibilities
• Handles confidential information
• Has experience specific to client submission requirements and clearance of specific commodities
• Opens files, enters notes, information and document requests in corporate systems
• Reviews documentation or issues documents to meet government regulations and carrier regulations
• Convert and verify shipment weight, volume and foreign currency
• Sends information/document requests to company's employees, suppliers, service providers and/or U.S. government agencies as needed
• Communicates with specific offices, departments, and teams on all issues affecting customs brokerage
• Ensures compliance with regards to U.S. Government regulatory agencies such as FDA, EPA, USFWS, etc.
• Maintains communication with customers, carriers and vendors
• Coordinates shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination
• Coordinates pick-ups and invoices files
• Stays up-to-date on regulations, laws, guidelines and Deringer requirements
• Acts as a resource to internal and external clients
• Handles accounting processes accurately and in a timely manner

Import Specialist II

Team Lead

• Process and integrate customer data
• Ensure compliance with U.S. Government regulatory agencies
• Discuss and sell various services to clients
• Provide written and oral instructions to direct reports
• Prepare important documents for import customs clearance
• Manage aging/unresolved audits
• Resolve customer concerns and problems regarding billing and tracking shipments
• Perform routine and periodic Relationship Reviews

Import Specialist II – Team Lead Backup

Full-stack Engineer

• Collaborate with internal software development team to design and maintain custom applications
• Focus on monitoring performance, ensuring security, and developing SQL architecture
• Create intricate Stored Procedures and data models
• Conduct SQL Performance Tuning
• Work daily in an Agile development environment
• Develop integrated solutions that utilize both Oracle and SQL Server
• Manage projects and maintain solutions and source control through GIT and Azure DevOps

Senior Software Engineer

Business Intelligence Developer

• Analyze customer and Deringer data and processes to deliver actionable insights and solutions
• Develop reports and dashboards
• Identify trends and compliance gaps
• Provide recommendations to improve processes, systems, and customer outcomes
• Support system optimization and cross-functional collaboration
• Assist with onboarding and implementation of new application systems and tools
• Collaborate with operations to leverage systems and technology to improve efficiency
• Run reports and analyze data to identify compliance issues and training opportunities
• Partner with Learning & Development to design and deliver targeted training programs
• Monitor industry and regulatory developments and recommend system or process updates

Business Intelligence Analyst

• Oversees the import process and ensures compliance with U.S and foreign laws
• Guides customers through customs requirements
• Prepares all necessary documents for customs
• Resolves customer problems accurately and professionally
• Responsible for office operations in manager's absence
• Stays up-to-date on customs and procedural changes

Licensed Customs Broker

• Processing and assimilating customer data to support the movement of goods between international borders
• Acts as the customer service liaison between the company and the customer(s)
• Resolves problems (i.e. billing, tracking shipments) and handles customer concerns
• Processes Customs and PGA (Participating Government Agency) entries for clearance of goods into the United States
• Communicates with specific offices, departments, and teams on all issues affecting customs brokerage

Import Specialist

• Process and integrate customer data
• Resolve problems and handle customer concerns
• Build relationships with customers
• Maintain communication with carriers and vendors
• Ensure compliance with U.S. Government regulatory agencies
• Handle accounting processes accurately and in a timely manner