9amHealth

Operations

• Serve as the strategic and operational owner of the provider organization
• Own the full provider lifecycle from hiring and onboarding through engagement, performance, and retention
• Build systems, strategies, and experiences that enable providers to deliver exceptional care at scale
• Monitor provider performance metrics in collaboration with Clinical Operations and Quality leads
• Define and execute the provider workforce strategy aligned to business growth and demand
• Own provider supply planning, including capacity forecasting and licensing approach
• Design compensation and incentive models aligned with outcomes

Director, Provider Operations

Product Marketing

• Own end-to-end engagement from first touch through active care and retention.
• Analyze conversion, drop-off, and activation metrics across web, app, and clinical workflows.
• Identify friction points and abandonment drivers using behavioral data and AI-supported analytics.
• Develop hypotheses and testing plans to improve enrollment and activation.
• Partner with Product, Marketing, and Clinical teams to implement funnel and messaging optimizations.
• Use automation and predictive insights to improve targeting and outreach timing.
• Drive adoption of core features, programs, and care pathways.
• Develop engagement strategies that encourage consistent platform usage.
• Partner with Product to improve UX, onboarding, and in-product guidance.
• Monitor feature usage and patient behavior to inform roadmap priorities.
• Optimize communication pathways to increase billable participation.
• Identify opportunities to increase utilization through data-driven targeting.
• Measure impact of engagement initiatives on revenue performance.
• Conduct user research, surveys, and behavioral analysis.
• Translate insights into actionable product and marketing recommendations.

Product Marketing Manager

Marketing

• Own Email & Lifecycle Campaigns
• Build, launch, and optimize email campaigns in HubSpot and/or Customer.io
• Develop and manage automated lifecycle journeys across acquisition, onboarding, and retention
• Execute both one off campaigns and always-on nurture flows
• Create advanced audience segmentation strategies to improve targeting and relevance
• Continuously refine messaging based on member behavior, lifecycle stage, and engagement data
• Track and report on campaign performance including open rates, CTR, conversion, and engagement
• Run A/B tests and use data to continuously improve campaign effectiveness
• Support forecasting and performance reporting for marketing and leadership
• Partner with Design and Communications to deliver cohesive, high quality member experiences
• Collaborate with Product and Marketing to align on communications calendar and member touchpoints
• Incorporate direct mail and other channels where relevant to create integrated campaigns
• Propose and execute new campaign ideas, including evergreen and seasonal initiatives
• Identify opportunities to improve engagement, conversion, and retention through new channels or approaches

Channel Marketing Specialist – Member Engagement

Sales Operations Manager

• Own and Optimize the Revenue Infrastructure
• Manage the SDR Function
• Forecasting & Pipeline Management
• Sales Performance & Predictive Analytics