Client Success Executive
Centivo
Principal Customer Success Manager – Strategic
6sense
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $143,481 - $170,000 per year
Job Level
Lead
About the role
- Managing a book of our largest, global strategic customers
- Working closely with global Enterprise customers to understand their business goals and objectives
- Establishing strong relationships with decision-makers and key influencers
- Developing, executing, and maintaining strategic account plans and QBRs
- Forecasting, identifying risk, and maintaining a strong customer renewal rate and growth rate
- Working closely with customer and internal teams to maintain visibility into product performance and customer feedback
- Becoming an expert on the 6sense predictive engine
- Partnering with a technical CSM and Program Managers to manage customer onboarding
- Being an advocate for customers’ product feature priorities
- Building customer advocates who will speak on behalf of 6sense
Requirements
- 10+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech or SaaS company
- 3+ years experience in high-touch Strategic or Enterprise Customer Success with a proven track record of meeting and exceeding targets
- Experience working with global 1000 Enterprise customers with multiple stakeholders and managing success programs as the key advisor
- Experience advising customers including CxOs on how to best use and adopt SaaS platform for faster Return on Investment (ROI)
- Experience working closely with B2B demand gen, marketing operations, sales operations and analytics teams
- Experience negotiating renewals and identifying and driving upsell opportunities
- Have led projects from conception to closure
- Familiarity with the marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media
- Strong analytical and communications skills
- BA/BS degree is required. Master’s degree is preferred
- Ability to travel to customer site (~30%)
Benefits
- health insurance coverage
- life insurance
- disability insurance
- 401K employer matching program
- paid holidays
- self-care days
- paid time off (PTO)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessAccount ManagementConsultingSaaSStrategic Account PlansForecastingRisk IdentificationCustomer OnboardingNegotiationProject Management
Soft skills
Relationship BuildingAnalytical SkillsCommunication SkillsAdvocacyStakeholder ManagementProblem SolvingCollaborationInfluencingCustomer AdvocacyLeadership
Certifications
BA/BS DegreeMaster’s Degree
