Customer Success Manager

• Managing a book of our largest, global strategic customers
• Working closely with global Enterprise customers to understand their business goals and objectives
• Establishing strong relationships with decision-makers and key influencers
• Developing, executing, and maintaining strategic account plans and QBRs
• Forecasting, identifying risk, and maintaining a strong customer renewal rate and growth rate
• Working closely with customer and internal teams to maintain visibility into product performance and customer feedback
• Becoming an expert on the 6sense predictive engine
• Partnering with a technical CSM and Program Managers to manage customer onboarding
• Being an advocate for customers’ product feature priorities
• Building customer advocates who will speak on behalf of 6sense

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