Director of Retention, CRM
D.LUXURY BRANDS
Client Success Manager
Verra Mobility
full-time
Posted on:
Location Type: Remote
Location: Remote • Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- The Client Success Manager plays a pivotal role in ensuring the smooth operation and strategic alignment of administrative functions
- Design and execute comprehensive strategies aimed at enhancing the overall customer experience and satisfaction.
- Conduct regular analyses of customer feedback, service metrics, and performance data to identify trends and areas for improvement.
- Oversee and optimize daily operational processes to ensure alignment with organizational goals and objectives.
Requirements
- Bachelor’s degree in business administration, Management, or a related field; Master’s degree or MBA preferred.
- Extensive experience in program management, executive administration, or a similar role, with a proven track record of success.
- Strong background in enhancing customer experience and driving operational improvements.
- Exceptional organizational, communication, and problem-solving skills.
- Working knowledge of Microsoft Office (Excel, Word, PowerBI)
- Willingness to travel to client locations as required (including overnight stays if necessary).
Benefits
- Verra Mobility offers a people-first culture
- Supports the development of safe cities
- Involves with police departments and municipalities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementexecutive administrationcustomer experience enhancementoperational improvementsdata analysisservice metrics analysis
Soft skills
organizational skillscommunication skillsproblem-solving skills
Certifications
Bachelor’s degreeMaster’s degreeMBA
