Director of Retention, CRM
D.LUXURY BRANDS
Client Success Executive
Centivo
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $105,000 - $125,000 per year
Job Level
SeniorLead
About the role
- Own the client relationship. Serve as the strategic and day-to-day contact for your client portfolio, building deep, consultative partnerships with HR, Finance, and broker/consultant teams.
- Tell a compelling, data-driven story. Translate complex health, claims, and engagement data into meaningful insights that show progress, demonstrate value, and inspire confidence in Centivo’s approach.
- Drive client growth and retention. Lead renewals and strategic planning conversations that highlight measurable outcomes, promote member engagement, and identify opportunities to expand Centivo’s solutions across markets or populations.
- Guide a seamless client journey. Ensure a smooth transition from implementation to ongoing partnership, proactively anticipating client needs and aligning Centivo’s capabilities to meet them.
- Be the client’s voice inside Centivo. Collaborate cross-functionally with operations, analytics, and product teams to ensure we deliver with excellence and continuously enhance the client experience.
- Engage with brokers and consultants. Build trusted relationships that extend Centivo’s reach and strengthen our position as a high-value, innovative partner.
- Champion continuous improvement. Bring forward ideas and feedback that help evolve our client success playbook and enhance how we serve clients every day.
Requirements
- Bachelor's degree or equivalent experience is required
- 10 years’ experience as Client Success Executive (Account Management) in employer-sponsored health plans
- 5 years’ experience working with self-funded accounts
- 5 years’ experience working at a TPA or direct carrier
- Advanced knowledge of Microsoft Office products (Excel, Power Point, Word)
- Excellent oral and written communication; an ability to present information in a way that establishes rapport, persuades others, gains understanding.
- Business Acumen – A keenness and quickness in understanding and dealing with a business situation (risks and opportunities) in a manner that is likely to lead to a good outcome.
- Strong ability to work cross functionally and build consensus among stakeholders and cross-functional teams in a dynamic environment
Benefits
- Offers Equity
- Offers Bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisclient relationship managementstrategic planningaccount managementself-funded accountsTPA experiencehealth plansMicrosoft ExcelMicrosoft PowerPointMicrosoft Word
Soft skills
communicationbusiness acumencross-functional collaborationrelationship buildingproblem-solvingclient advocacyconsultative partnershippresentation skillscontinuous improvementstakeholder consensus
Certifications
Bachelor's degree
