Client Success Manager
Crosslake Technologies
Customer Success Associate
Seismic
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $53,200 - $80,520 per year
Job Level
JuniorMid-Level
About the role
- Manage a pooled Success inbox, responding promptly to customer inquiries and ensuring timely, accurate resolution
- Own a large portfolio of Digital CS accounts (<$100K ARR), balancing efficiency with a customer-first approach
- Assist customers with basic product questions, troubleshooting, or guidance, and direct them to appropriate self-service resources (knowledge base, community, or training) when applicable
- Engage customers through scalable programs such as targeted emails, webinars, and digital resources to drive adoption and retention
- Own the end-to-end renewal process for your assigned accounts, ensuring accurate forecasting and timely execution
- Prepare, negotiate, and close high-volume, transactional renewals, right-sizing agreements when necessary
- Partner with Sales Operations, Legal, and Finance to ensure smooth execution of contracts, POs, and invoices
- Track and maintain renewal status, communication history, and customer health data in CRM systems (Salesforce, Gainsight, etc.)
- Maintain clean and accurate records in all systems, ensuring reliable renewal forecasting
- Develop and follow standard operating procedures that improve efficiency and scalability
- Identify and escalate at-risk renewals and partner with appropriate internal teams to mitigate churn
- Contribute feedback to Operations and CS leadership on recurring customer challenges or process gaps
Requirements
- Bachelor’s Degree in Business, Technology, or related field (or equivalent experience)
- 2–3 years of experience in Customer Success, Renewals, Account Management, or similar customer-facing SaaS role
- Proven ability to manage a high volume of transactional renewals with precision
- Strong organizational skills and attention to detail; able to manage competing priorities
- Experience with CRM and CS tools (Salesforce, Gainsight; familiarity with quoting/billing systems a plus)
- Excellent written and verbal communication skills with a customer-first mindset
- Comfortable working independently in a fast-paced, transactional environment
- Action-oriented and results-driven, with a clear sense of urgency
- Self-motivated and resourceful; thrives in a high-volume, fast-paced environment
- Calm under pressure with the agility to adapt to shifting priorities
- Collaborative and eager to partner cross-functionally to deliver seamless customer experiences
Benefits
- benefits and perks for the whole self
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successrenewalsaccount managementtransactional renewalsCRMSalesforceGainsightquoting systemsbilling systems
Soft skills
organizational skillsattention to detailcommunication skillsaction-orientedresults-drivenself-motivatedcalm under pressurecollaborativeagility
Certifications
Bachelor’s Degree in BusinessBachelor’s Degree in Technology
