Director of Retention, CRM
D.LUXURY BRANDS
Customer Success Manager – Federal
1Kosmos
contract
Posted on:
Location Type: Remote
Location: Remote • Virginia, Washington • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- Own the post-sales relationship with federal customers, ensuring successful onboarding and long-term adoption.
- Drive user engagement and manage project milestones through onboarding, enablement, and early usage.
- Serve as the primary point of contact for federal agency stakeholders (IT, InfoSec, program managers).
- Ensure delivery aligns with customer security, compliance, and operational needs (e.g., FedRAMP, FIPS, NIST 800-63).
- Partner with Implementations to track timelines, proactively identify risks, and remove blockers.
- Monitor usage, identify adoption gaps, and lead regular business reviews.
- Advocate for customer needs internally and identify upsell or expansion opportunities as trust deepens.
- Become an expert in 1Kosmos identity offerings and how they align with federal digital identity mandates (e.g., Executive Order 14028, Zero Trust architecture).
- Share best practices and thought leadership with federal stakeholders.
Requirements
- U.S. Citizen (mandatory for federal work)
- 3–7 years of experience in Customer Success, Program Management, or Federal Account Management
- Experience working with U.S. federal agencies (civilian or defense), either directly or as a vendor
- Experience at an identity, cybersecurity, or SaaS platform company
- Strong communication and relationship-building skills with technical and non-technical stakeholders
- Ability to project manage complex onboarding/deployments across functions
- Comfortable with identity/security concepts: SSO, MFA, PKI, FIDO2, FedRAMP, Zero Trust
- Understanding of federal procurement and compliance (ATO, TIC 3.0, ICAM frameworks) (Preferred)
- Previous experience in startup/growth-stage environment (Preferred)
- Ability to obtain a Top Secret/SCI clearance is required; active clearance strongly preferred.
Benefits
- Join a mission-driven company transforming how federal agencies secure identity
- Influence a fast-growing federal portfolio and help shape our approach to public sector partnerships
- Work cross-functionally with leaders across Product, Engineering, and Security
- Be part of a collaborative, values-driven team making real impact
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessProgram ManagementOnboardingProject ManagementIdentity ConceptsCybersecuritySaaSSSOMFAPKI
Soft skills
CommunicationRelationship BuildingStakeholder ManagementRisk IdentificationProblem SolvingAdvocacyLeadershipEngagementMonitoringBest Practices Sharing
Certifications
Top Secret/SCI Clearance
