Director of Retention, CRM
D.LUXURY BRANDS
Customer Success Manager
IVIX
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
PythonSQL
About the role
- Develop and maintain value-based relationships with stakeholders at all levels within customer organizations, ensuring engagement and satisfaction with IVIX solutions.
- Drive product adoption and ensure customers gain full benefits from the IVIX platform through customized support, training, and insights tailored to their unique needs.
- Provide hands-on technical guidance and facilitate seamless integration of IVIX’s platform with customers’ data models and workflows, ensuring high-impact use of our data visibility tools.
- Specific responsibilities include managing all technical Proof of Concept (POC) as well as Enterprise product deployments.
- Gain a deep understanding of each customer’s business model and operational needs, tailoring recommendations that enhance compliance and collection results.
- Collaborate closely with Product, R&D, and Sales teams to represent the voice of the customer and influence product improvements aligned with market demands.
- Travel as needed to customer sites and industry events to maintain strong relationships and provide in-person support.
Requirements
- At least 5 years of experience in a customer success or similar role.
- Hands-on experience with technical and data integrations, with the ability to provide direct guidance to customers.
- Proven experience with SQL and Python, enabling basic data analysis and support for customer-specific requirements.
- A bachelor’s degree in a relevant field, such as Business, Data Science, Information Technology, or a related discipline.
- Excellent interpersonal and communication skills, capable of managing relationships with diverse stakeholders.
- A team-player attitude with problem-solving skills and a proactive approach to customer engagement.
- Experience in the tax, compliance, or public sector is preferred.
Benefits
- Travel: Willingness to travel as needed to meet with government clients and attend industry conferences.
- Additionally, travel to Israel will be required.
- Clearance: Ability to obtain and maintain a government security clearance, if required.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLPythondata integrationdata analysistechnical guidanceProof of Concept (POC)Enterprise product deployments
Soft skills
interpersonal skillscommunication skillsproblem-solving skillsteam-player attitudecustomer engagement
