IVIX

Customer Success Manager

• Develop and maintain value-based relationships with stakeholders at all levels within customer organizations, ensuring engagement and satisfaction with IVIX solutions.
• Drive product adoption and ensure customers gain full benefits from the IVIX platform through customized support, training, and insights tailored to their unique needs.
• Provide hands-on technical guidance and facilitate seamless integration of IVIX’s platform with customers’ data models and workflows, ensuring high-impact use of our data visibility tools.
• Specific responsibilities include managing all technical Proof of Concept (POC) as well as Enterprise product deployments.
• Gain a deep understanding of each customer’s business model and operational needs, tailoring recommendations that enhance compliance and collection results.
• Collaborate closely with Product, R&D, and Sales teams to represent the voice of the customer and influence product improvements aligned with market demands.
• Travel as needed to customer sites and industry events to maintain strong relationships and provide in-person support.